14th Annual Asian Lean Six Sigma And Process Improvement Summit

1. 25+ Lean Six Sigma and Process Improvement expert speakers | 7 tailored streams dedicated to Lean Six Sigma and Process Improvement
11+ practical case studies from across Asia-Pacific | 10+ APAC markets represented | 6+ hours of tailored networking
Meet our unprecedented line up of
Lean Six Sigma and
Process Improvement leaders:
Chairman:
Anirvan Sen,
Shared Services Thought Leader, Global Experience,
Holistic Process Improvement Leader, GE
19 and 20 March 2013 Grand Copthorne Waterfront Hotel Singapore Rohit Khanna, Atul Ghai,
Chief Operations Officer, GE Global Head of Lean Six Sigma,
Nokia Siemens Networks
Creating sustainable Process Excellence across sectors:
Increasing profitability, optimising productivity and Pradeep Bhanotha, Ivy Leung
reducing attrition through effective quality management Chief Operating Officer,
Global Development Technology
Operational Excellence Leader,
Master Black Belt & Knowledge
Services, Barclays Bank Manager, GlaxoSmithKline
Why is Lean Six Sigma and Process Improvement D N Prasad, Philip Sullivan,
Important to your organaisation NOW? Head of People Technology and
Operations & People Brand –
Senior Consultant -
Process Leadership, Shell
APAC, Google Ltd
STRATEGY, LEADERSHIP AND CHANGE
Ensure your business process delivers at all levels of the organisation
through the latest in strategy, planning and change management “SSON – Lean Six Sigma and Process
PLUS!
techniques in order to gain stakeholder buy-in
Improvement Asia 2013 links deployment
of projects to business strategies”
VALUE CREATION Book our exclusive workshop:
Creating value through process improvements by getting it right the Rohit Khanna, Chief Operations Officer, GE
first time – leveraging the latest technology-enhancing tools to drive Implementing Change Management
business growth,customer loyalty and overall process excellence
Ashutosh Pandey,
Quality, Strategy & Operations Management
SUSTAINABILITY Professional, Nokia Siemens Networks
Ensure your process improvements are monitored sufficiently and sustained Atul Ghai,
whilst identifying ‘pain areas’ for continuous improvement Global Head of Lean Six Sigma, Nokia Siemens
Networks
In Association with Media Partners & Sponsors
BOOK NOW!
Email: enquiry@iqpc.com.sg
SAVE
International
Telephone: +65 6722 9388
Website: www.sixsigmaasia.com

2. 14th Annual
Lean Six Sigma and Process Improvement Summit Asia 2013 19 and 20 March 2013 Grand Copthorne Waterfront Hotel Singapore
Chairman: Anirvan Sen, Sibashis Chakraburtty,
Shared Services Thought Leader, Global Experience,
Meet Your Lean Six Sigma
Head of Business Excellence, ANZ : Stefano Nizza,
Holistic Process Improvement Leader, GE Head of Operational Excellence, ANZ
15 + years Process Improvement and 8 + years Process Improvement and
and Process Improvement
Lean Six Sigma Professional Lean Six Sigma Professional
Christine Hawkins, Atul Ghai,
Speakers! Asia Pacific Market Intelligence and
Strategic Improvement Projects, Hewlett Packard
10 + years Process Improvement and
Global Head of Lean Six Sigma,
Nokia Siemens Networks
15 + years Process Improvement Professional
Lean Six Sigma Professional
Percival Virrey,
World Wide Lean Transformation Leader & Six Sigma
Vineet Dwivedi,
“SSON-Lean Six Sigma and Process Head of Business Solutions & Six Sigma
Master Black Belt, Honeywell International
Master Black Belt, LED Semiconductor Co., Ltd
16 + years Process Improvement and
Improvement Asia 2013 is a fantastic 13 + years Process Improvement and
Lean Six Sigma Professional
Lean Six Sigma Professional D N Prasad,
opportunity to engage with peers and Head of People Technology and Operations &
Roy Rimington, People Brand – APAC, Google Ltd
listen to different approaches to Senior Consultant at Civil Service College 10 + years Process Improvement and
15 + years Process Improvement and
common issues” Lean Six Sigma Professional
Lean Six Sigma Professional
Jian Chieh Chew,
Rohit Khanna, Director, Operation Excellence – APAC, eBay
Anirvan Sen, Shared Services Thought Leader, Chief Operations Officer, GE 18 + years Process Improvement and
13 + years Process Improvement and Lean Six Sigma Professional
Global Experience, Holistic Process Improvement Lean Six Sigma Professional
Leader, GE Fahrurazi Baharum,
Agnes Oon Bautista, Six Sigma Master Black Belt, PETRONAS
Regional Senior Advisor, First Choice & 16 + years Process Improvement and
Performance Improvement DHL Global Forwarding Lean Six Sigma Professionall
Management(Asia Pacific) Pte Ltd
5 + years Process Improvement and
Philip Sullivan,
Lean Six Sigma Professional
Senior Consultant - Process Leadership, Shell
21 + years Process Improvement Professional
Sukhavasi Venka Vamsi,
Who you will meet at our 14th Annual Lean Vice President Strategy and Business Development,
Citi Private Bank
Six Sigma and Process Improvement 10 + years Process Improvement Professional
Probal Banerjee,
Program Head, Amazon
Summit Asia 2013: Ashutosh Pandey,
10 + years Process Improvement and
Lean Six Sigma Professional
Quality, Strategy & Operations Management Lead,
Heads, VPs, GM’s, Dtr’ s, CIOs, COOs Nokia Siemens Networks
10 + years Process Improvement and Saju George,
Operations, Operational Excellence, Services, Lean Six Sigma Professional Director of HR Operations (Asia), Microsoft
- 7+ years Process Improvement Professional
Business excellence, Process improvement, Lean Mathias von Bescherer,
and/or Six Sigma, Master Black Belt, Black Belt, Director Operations, Microsoft Sean Shao Changqiang,
5 + years Process Improvement Regional Lean Six Sigma Manager,
Green Belt, Change Management, Professional and Lean Six Sigma Professional Fuji Xerox Global Services
10 + years Process Improvement and
Quality, Productivity Ivy Leung, Lean Six Sigma Professional
Operational Excellence Leader, Master Black Belt &
Knowledge Manager, GlaxoSmithKline
Dr. Khwaja Moinuddin,
BE INSPIRED
21 + years Process Improvement and
Lean Six Sigma Professional General Manager - Process Excellence, Maersk Line
12 + years Process Improvement and
Lean Six Sigma Professional
Pradeep Bhanotha,
Chief Operating Officer, Global Development
BY CORPORATE LEADERS PASSIONATE Technology Services, Barclays Bank
Amanda Low,
APJ SBS Service Management & Support Services, Merck
ABOUT PROCESS IMPROVEMENT AND 15 + years Process Improvement Professional
12 + years Process Improvement Professional
BUSINESS TRANSFORMATION: Jayaprakash Rao,
Head of Operational Excellence, ABB Pte Ltd
5 + years Process Improvement Professional

3. 14th Annual
Lean Six Sigma and Process Improvement Summit Asia 2013 19 and 20 March 2013 Grand Copthorne Waterfront Hotel Singapore
Dear Colleague, Lean Six Sigma
Embrace the future of
and Process Improvement:
I am delighted to be working with you again on our 14th Annual Lean Six Sigma and Process
Improvement Summit Asia 2013. This year’s summit will focus on enhancing your Lean Six Sigma
and Process Improvement learning and development, offer the opportunity to revolutionise your strategies
Prepare
business process through live case studies and thought leadership from our esteemed expert speaker
and uncover the future of customer centric focussed Lean Six Sigma and Improvement strategies.
for growth today!
So the question is how can you take your current optimise your current operational process to ensure
value creation and sustainability?
“SSON – Lean Six Sigma and Process
If you can’t answer that just yet, here are just some of this year’s unmissable learning opportunities that Improvement Asia 2013 is a great
will help take your process management to the next level: platform to network and utilise new
concepts and disciplines emerging
24 thought leadership sessions across industries; created specifically to inspire you with strategies
across Asia today”
and approaches that will work for your organisation in the Lean Six Sigma and Process
Improvement journey
15 In depth case studies from F500 companies across Asia: Google, GE, Microsoft, Amazon, Pradeep Bhanotha, Chief Operating Officer,
Barclays, Fuji Xerox + many more Global Development Technology Services,
4 Industry streams: Manufacturing, Services, IT and Financial Services + multiple sessions Barclays Bank
available for other industries
1 exclusive Live Interview session: have your growing concerns answered by a Lean Six Sigma
Industry professional “SSON-Lean Six Sigma and Process
1 highly interactive and practical workshop; designed to give you the practical tools and Improvement Asia 2013 is great
knowledge to implement successful change management needed to accelerate your platform that effectively engages to
business process
all levels of the organisations
I look forward to meeting you at the summit in Singapore, 19-20 March 2013! both employees as well
as leadership teams”
Kindest Regards,
Michelle Lindgren-Hornett Mathias von Bescherer, Director
Program Director - 14th Annual Lean Six Sigma and Process Improvement Summit Asia 2013 Operations, Microsoft

4. 14th Annual
Lean Six Sigma and Process Improvement Summit Asia 2013 19 and 20 March 2013 Grand Copthorne Waterfront Hotel Singapore
CONFERENCE AGENDA : Day 1
8.00 Exhibition Hall opens Case Study Facilitator:
Christine Hawkins, Asia Pacific Market Intelligence and
8.30 Registration and Refreshments 10.20 Quantifying investments in Lean and Process Improvement
Strategic Improvement Projects, Hewlett Packard
systems on your organisations P&L account - uncovering
9.00 Opening speech: Conference Producer Panellists:
the key ‘worry factor’
9.05 Chairman’s opening speech: Percival Virrey, World Wide Lean Transformation Leader &
This case study will present a real-time project example
Six Sigma Master Black Belt, LED Semiconductor Co., Ltd
Anirvan Sen, Shared Services Thought Leader, Global of how you can quantify the benefits of applying Lean Six
Ivy Leung, Operational Excellence Leader, Master Black
Experience, Holistic Process Improvement Leader, GE Sigma and Process Improvement systems to your organi-
Belt & Knowledge Manager, GlaxoSmithKline
sation
STRATEGY, LEADERSHIP AND CHANGE Case Study
• Measuring the ROI of your process improvement to
Keynote session: create stakeholder buy-in by creating a baseline figure 12.00 Applying Leadership skills for Lean Six Sigma innovation:
• Identifying how to benchmark your current Redefining the role of leaders in driving transformation and
9.15 Uncovering the Business Process Evolution performance against measured outcomes in order to
across Asia today change
measure results accurately
This session will uncover why organisations are on their BPM This session will present real-time project examples and
• Constructing a method of calculating savings and
journey and the value that has been created in order to uncover how leadership is a key factor that affects how
creating a formula that quantifies your improvement
understand, analyse, automate, provide insight and dem- Lean Six Sigma and Process Improvement can be best
onstrate the key linkages between continuous process utilised and how these skills can be measured against the
Dr. Khwaja Moinuddin, General Manager -
improvements and successes across industries. success of the whole process.
Process Excellence, Maersk Line
Jayaprakash Rao, Head of Operational Excellence, • Identifying the leadership mind-set and ability to build a
11.00 Speed Networking Coffee Break Maximise your network- collaborative working environment
ABB Pte. Ltd. ing time efficiently! Meet Lean Six Sigma and Process • Redefining the role of management, transforming them
Double Presentation Improvement speakers and professionals in this session from enforcers to enablers and mentors amongst
and get settled into comfortable and open discussions workers
9.40 Manufacturing vs. Services: Tailoring Lean Six Sigma and throughout the conference. • Evaluating how Lean Six Sigma projects can add and
Process Improvement to your business environment
Are you an SME? strengthen the leadership pipeline.
This double presentation session; manufacturing and Join Six Sigma Professionals and Experts for an intimate Philip Sullivan, Senior Consultant Process Leadership, Shell
services, will discuss how to review environmental changes One-on-One session today – Discuss with them the ‘pain
within your organisation in order to deploy the most appli- areas’ within your operations process and tackle it by ap- 12.40 Networking and Lunch
cable tools necessary to achieve operational excellence plying Lean Six Sigma and Process Improvement tools to a
particular segment within your operations
• Understanding your business environment and culture
The capability for change and process excellence is in
and knowing when to deploy Lean Six Sigma or Process
your hands…
Improvement tools
• Applying Lean principles for effective strategy planning
within your operations to lead the market and sustain Spotlight Session – Roundtable Discussion
business growth in Asia 11.30 “Those who optimise others should optimise theirselves”
• Responding to internal and external environmental
changes in order to reduce cost and applying Lean Six Identifying the qualities of a lean leader! What are the
Sigma or Process Improvement practices for effective common mistakes in Leadership initiatives?
change management
In this session delegates will discuss amongst their peers
Sean Shao Changqiang, Regional Lean Six Sigma the three top qualities identified in a lean leader and the
Manager, Fuji Xerox Global Services top three skills possessed for leading process improve-
Amanda Low, APJ SBS Service Management & Support ment. The chairman will ask the foreman for each table to
Services, Merck read out their proposals in order to open up the floor for
open Q&A discussion

5. 14th Annual
Lean Six Sigma and Process Improvement Summit Asia 2013 19 and 20 March 2013 Grand Copthorne Waterfront Hotel Singapore
CONFERENCE AGENDA : Day 1
Stream A Stream B Stream C
BENCHMARKING LEAN SIX SIGMA DEVELOPING TEAM LEAN SIX SIGMA RE-INNOVATING LEAN SIX SIGMA
Understanding the market value of process improvement – un- Up-scaling employees mind set and skills set in operation- Increasing value, minimizing variation, and sustaining
covering the long term benefits from the start and aligning them alising the whole Lean Six Sigma and Process Improvement improvement within your operations – understanding new and
with your corporate strategy cycle in order to validate and quantify project progress different Lean transformation strategies
Case Study Case Study Case Study
Chairperson: Jayaprakash Rao, Head of Operational Excellence, Chairperson: Rohit Khanna, Chief Operations Officer, GE Chairperson: Shibashiss Chakraburtty, Head of Business
ABB Pte. Ltd. This session will present real-time project examples and Excellence, ANZ
This session will present real-time project examples and demon- demonstrate how your organisation can utilise Lean Six This session will present real-time project examples and
strate the benefits of benchmarking your organisation against Sigma processes effectively to limit waste demonstrate how you can continue to quantify LSS in order to
competitors, understanding common pitfalls and identifying the • Maintaining a sustainable and valuable BPM project continuously improve your operations and maintain
best technology • Identifying disconnect between different layers of excellence
• Aligning business objectives with quality to get it right the the organisation • Aligning your organisations goals with the customer’s needs
first time • Changing the mind-set of employees towards best • Moving forward by implementing new solutions
• Embracing new leadership approaches to harness practice business philosophies and thought processes
organizational creativity • Driving change and continuous improvement by focussing • Utilising LSS to yield quicker results and solve daily
• Identifying how technology can help to enable the process on culture rather than applying tools issues
strategy • Learn from organisations across stages of LSS growth – • Re-organising existing functions and methodologies in
• Uncovering the risks, limitations, challenges and opportunities common pitfalls order to continuously improve your organisation.
• Learn from organisations across stages of LSS adoption – • Learn from organisations across stages of LSS maturity –
common pitfalls common pitfalls
13:40 Stream Session Christine Hawkins, Asia Pacific Market Intelligence and Double Presentation
Excellence at each stage of the Lean Six Sigma Cycle Strategic Improvement Projects, Hewlett Packard
This dedicated stream session is tailored to each stage your 16.15 Uncovering HR and IT’s role in the Lean organisational journey
organisation is at in the whole Lean Six Sigma an Process 15.20 Networking Coffee Break - Identifying the missing links in developing the process to a
Improvement adoption cycle, across industries Lean transformation
15:50 The BIG Debate:
One-on-one meeting “The paradigm of quality and process improvement is not a In this double presentation session; HR and IT will discuss their
This session is tailored for those of you who have long been mind-set nor is it demonstrated in organisations across Asia” role in the whole Lean transformation value chain
certified as a Black Belt to learn a little something from the Statement challenge: Agree or Disagree?
• Sustaining good relationships with your customer and
newest additions to the Six Sigma family and vice versa. Also, It has been argued that in comparison to the USA and EU,
employees by establishing a leadership competences
if you are a yellow belt, green belt or master black belt, join in Asia has been regarded as a region that does not
framework base
and share tips and advice on the principles of Lean Six Sigma consider Lean or Six Sigma and Process Improvement to be
• Consistently providing an extremely flexible and respon-
and how best to execute strategies. aligned against their corporate strategy.
sive service by actively supporting Lean transformation
In this debate session delegates will discuss amongst their throughout the organisation, despite
Case Study peers whether they agree or disagree with the statement and bottleneck process
14.40 Tailored Lean transformation: Prioritising Lean processes for provide case study examples in favour or against. There will • Using and applying multiple data sources to drive
your operational function be two facilitators for this session; one for and one against to process improvement and determine performance
defend each side
This panel discussion will identify when it is necessary to use D N Prasad, Head of People Technology and Operations &
Lean or Six Sigma in order to gain the most ROI, drive opera- Facilitator: Roy Rimington, Senior Consultant at
People Brand – APAC, Google
tional excellence and exceed customer demand for each Civil Service College
Saju George, Director of HR Operations (Asia), Microsoft
individual project
Panellists: 16.55 Closing Remarks by Keynote Speaker:
• Identifying with the nature of the project and
Jian Chieh Chew, Director, Operation Excellence
recognising the project needs
– APAC, eBay Sean Shao Changqiang,
• Communicating with all stakeholders to ensure quality
Vineet Dwivedi, Head of Business Solutions & Six Sigma Mas- Regional Lean Six Sigma Manager, Fuji Xerox Global Services
control and successful outcomes
ter Black Belt, Honeywell International
• Blending a number of processes in order to utilise six
Sean Shao Changqiang, Regional Lean Six Sigma
sigma tools and meet customer expectations and drive
Manager, Fuji Xerox Global Services
continuous improvement End of Conference Day One

6. 14th Annual
Lean Six Sigma and Process Improvement Summit Asia 2013 19 and 20 March 2013 Grand Copthorne Waterfront Hotel Singapore
CONFERENCE AGENDA : Day 2
8.00 Exhibition Hall opens 10:40 Special Networking Coffee Break Facilitator: Sean Shao Changqiang, Regional Lean Six
What are your key drivers for implementing Lean Six Sigma Sigma Manager, Fuji Xerox Global Services
8.30 Registration and Refreshments
and Process Improvement?
9.00 Opening speech: Conference Producer Panellists:
In this session delegates are invited to gather at a table of
9.05 Chairman’s opening speech: their preference consisting of a theme Vineet Dwivedi, Head of Business Solutions & Six Sigma
• Process • Speed Master Black Belt, Honeywell International
Anirvan Sen, Shared Services Thought Leader, Global Sukhavasi Venka Vamsi, Vice President Strategy and
Experience, Holistic Process Improvement Leader, GE • Quality • Waste
Business Development, Citi Private Bank
VALUE CREATION Each table will be facilitated by 1 leading solution provider, Mathias von Bescherer, Director Operations at Microsoft
who will lead the informal discussions. If you are a Fahrurazi Baharum, Six Sigma Master Black Belt, PETRONAS
Interactive Panel Discussion solution provider, take advantage of this opportunity to Amanda Low, APJ SBS Service Management & Support
show thought leadership by hosting 1 of these themed Services, Merck
9.15 In-house Vs. Outsourced Process Improvement – Identify-
tables. If you are an end user, leverage the platform to
ing the convenience factors 12:30 Networking Lunch
exchange insights with industry peers.
In this session the panel of speakers across industries will
review the pros and cons of in-house and outsourced Case Study One-on-One Meeting Continued
process improvement systems before passing the discus- This session is tailored for those of you who have long been
11.10 Applying “Green” to Lean Six Sigma to improve your
sion onto delegates who will be split into two groups – in certified as a Black Belt to learn a little something from the
operational processes
house or outsourced in order to discuss amongst their newest additions to the Six Sigma family and vice versa.
peers and vote This session will present a real-time project example of
Also, if you are a yellow belt, green belt or master black
• Understanding your organisational structure, composi- how you can apply Lean Green principles to cut costs and
belt, join in and share tips and advice on the principles of
tion, culture and mind set; in order to determine what achieve operational excellence
Lean Six Sigma and how best to execute strategies
process improvement system suits your organisation • Implementing value stream mapping to eliminate non
• Discovering in-house systems; project management, added value processes and increase efficiency and
training, cost, timescale and risk management sustainability
• Uncovering outsourced systems; risks, relationships, cost, • Highlighting the benefits of Lean; low cost, waste
timescale and confidentiality elimination resulting in quicker yield in results
Facilitator: Christine Hawkins, Asia Pacific Market • Uncovering the long term benefits of innovation,
Intelligence and Strategic Improvement Projects, improvement and strategy
Hewlett Packard Agnes Oon Bautista, Regional Senior Advisor, First Choice &
Panellists: Performance Improvement DHL Global Forwarding
Sukhavasi Venka Vamsi, Vice President Strategy and Busi- Management (Asia Pacific) Pte Ltd
ness Development, Citi Private Bank
Shibashiss Chakraburtty, Head of Business Excellence, ANZ
Fahrurazi Baharum, Six Sigma Master Black Belt, PETRONAS Open Q&A Discussion
Case Study 11.50 Quantifying Social Media as a tool to measure the success
of your Process Improvement projects
9.40 Implementing quality frameworks with Lean Six Sigma
processes – Understanding the complexity of those frame- In this open Q&A session speakers across industries will be
works in order to streamline the whole process invited to question each of their peers on how they quan-
tify and leverage Social Media in the journey to process
This session will present a real-time project example and excellence. The floor will be open for delegates to ask
will uncover how successful quality frameworks can be questions they may have.
implemented within your operations to streamline the
whole process • Leveraging Social Media to cement organisational
commitment to Process Improvement and pave the way
• Defining measurable operational strategies to align for excellence
business objectives with quality • How is the success of your Process Improvement project
• Uncovering the complexity of those frameworks in order measured through the use of Social Media
to streamline the whole operational process • Utilising Social Media in order to improve internal frame
• Understanding business behaviours and mapping them works, motivate and upscale the mind-set of employees
effectively against your objectives and leadership styles and drive customer culture transformation
Probal Banerjee, Program Head, Amazon

7. 14th Annual
Lean Six Sigma and Process Improvement Summit Asia 2013 19 and 20 March 2013 Grand Copthorne Waterfront Hotel Singapore
CONFERENCE AGENDA : Day 2
MANUFACTURING STREAM SERVICE STREAM
IT STREAM FINANCE STREAM
Transforming Manufacturing Operations Transforming Service Operations Transforming IT Operations Transforming Finance Operations
Identifying and measuring value added ser- Leveraging cloud computing to enhance Adopting a more customer centric approach to
Minimising defects and increasing the speed vices to improve process excellence – adapting operational processes and streamline costs your operations and business process manage-
of your operations to ensure quality and Lean Six Sigma processes to suit a labour driven ment through Process Excellence
customer satisfaction Case Study
workforce Chairperson: Mathias von Bescherer Case Study
Case Study Case Study Director Operations at Microsoft Chairperson: Sukhavasi Venka Vamsi,
Chairperson: Representative from Toyota Chairperson: Vineet Dwivedi, Head of Vice President Strategy and Business
• Uncovering effective BPM strategies
Business Solutions & Six Sigma Master Black Belt, Development, Citi Private Bank
• Developing agile capabilities to respond • Understanding business behaviours and
Honeywell International
to changing environments both internal mapping it effectively against your • Maximising customer loyalty to retain and
• Uncovering how to motivate and engage objectives and leadership styles win new customers
and external employees in the process of service delivery
• Integrating Lean and Six Sigma tools to • Streamlining your business processes and • Understanding customer demands and
• Removing unnecessary complexities to
reduce the amount of defects maximizing transparency of information educating those needs back to the customer
ensure that projects are sustainable and
• Implementing Six Sigma and Process continue to deliver added value and data • Uncovering changes in quality culture
Excellence to enhance product quality • Optimising investments in process • Learn from organisations across all stages and align it with your process improvement
• Learn from organisations across all stages excellence to ensure projects deliver of LSS and PE strategy
of LSS and PE added value beyond cost reduction • Learn from organisations across all stages
• Learn from organisations across all stages of LSS and PE
of LSS and PE
13.30 Stream Session Improving your operational process through marketing Pradeep Bhanotha, Chief Operating Officer, Global Devel-
This dedicated stream is tailored to each industry. Learn and and advertising processes using Six Sigma methodology opment Technology Services, Barclays Bank
discuss the most pressing issues you are facing specific to your • Uncovering the benefits of efficient marketing processes
industry sector. Delve deep into the commercial, regulatory BIG IDEAS
in order to keep or gain more market share
and operational challenges obstructing your path to Process • Utilising marketing and advertising streams in order to 16.45 The future of Lean Six Sigma and Process Improvement –
Improvement or find out how other industries are tackling develop a customer experience culture within your Global Trends and Implications
these issues from an alternative perspective. organisation applied through Lean Six Sigma principles In this session Lean Six Sigma and Process Improvement
• Evaluating the benefits of marketing and advertising professionals across industries will discuss what is on the
SUSTAINABILITY AND RISK MITIGATION
performance measurement in order to prioritise horizon for Lean Six Sigma and Process Improvement
Case Study improvement actions systematically. across Asia
Facilitator: D N Prasad, Head of People Technology and • Raising the competitive bar in order to reshape the
Counteracting risk during the transformation process in Operations & People Brand – APAC, Google customer of the future through a perfect value creation
order achieve sustainability Panellists: process that has zero waste in order to stay ahead in the
This session will present case studies and will uncover how Percival Virrey, World Wide Lean Transformation Leader & competitive market
you can devise a plan to counter risk by fixing what you Six Sigma Master Black Belt, LED Semiconductor Co., Ltd • Deploying technology to drive operational excellence
don’t understand and identifying the top root causes of Jian Chieh Chew, Director, Operation Excellence • Uncovering the shift from an internal to an external
failure – APAC, eBay focus — tools associated with collecting and analysing
• Understanding the market value of sustainable improve Dr. Khwaja Moinuddin, General Manager - the Voice of the Market.
ment – uncovering the long term benefits from the start Process Excellence, Maersk Line Facilitator:
in order to identify risk D N Prasad, Head of People Technology and Operations &
•Mitigating risk and utilising Six Sigma and Process Live Interview
People Brand – APAC, Google
Improvement frameworks in the process 16:15 Overcoming obstacles, challenges and pitfalls - Apply- Panellists:
• Incorporating strategies to reduce risk, manage data ing best practices to your Lean Six Sigma and Process Dr. Khwaja Moinuddin, General Manager -
and cut costs in order to streamline the whole process Improvement programme Process Excellence, Maersk Line
Sean Shao Changqiang, Regional Lean Six Sigma Probal Banerjee, Program Head, Amazon
Manager, Fuji Xerox Global Services Have you got a growing concern? Want to achieve market
leadership? What is stopping you from achieving operational Mathias von Bescherer, Director Operations at Microsoft
15.10 Networking Coffee Break excellence? In this LIVE Interview session, delegates will have 17.05 Closing Remarks by Chairman:
the opportunity to have their pre-submitted questions an- Anirvan Sen, Shared Services Thought Leader, Global
Panel Discussion
swered by a Lean Six Sigma Industry professional. This interview Experience, Holistic Process Improvement Leader, GE
15.40 Applying Lean Six Sigma to your advertising offers you a chance to not only view the successes but the
and marketing pitfalls of running a Lean Six Sigma project
This panel discussion will highlight the significance of End of Conference Day Two

8. 14th Annual
Lean Six Sigma and Process Improvement Summit Asia 2013 19 and 20 March 2013 Grand Copthorne Waterfront Hotel Singapore
Workshop A
Take advantage of the range of exclusive
09:00am – 12:00
(Including networking break & lunch)
sponsorship opportunities this event has
Implementing Change Management to offer...
Developing a new framework for change management in order to break resist-
ance to change, maximise customer value while minimising waste and to drive
process improvement in your organisation
The 14th Annual Lean Six Sigma and Process Improvement Summit Asia 2013
will be attended by key decision-makers across all sectors; dedicated to
Facilitator:
process improvement and improving their six sigma systems. Focused and
Ashutosh Pandey, Quality, Strategy & Operations high-level, this event is a resourceful platform to initiate new business
Management Lead, Nokia Siemens Networks relationships from across the lean, six sigma, and process improvement and
operation innovation spectrum.
Atul Ghai, Global Head of Lean Six Sigma,
Nokia Siemens Networks
Take advantage of this exclusive opportunity and enjoy sponsor benefits:
Achieve thought leadership by exhibiting: showcase your expertise, inter
Rationale:
act and forge relationships with the Lean Six Sigma Professionals and
This workshop will demonstrate how organisations can
Process Excellence community
integrate mechanisms into their process improvement plan in order to
help create successful change management initiatives. The workshop Maximise your exposure by leveraging on our marketing resources,
will also demonstrate the importance of sustaining BPM through the right including print and online advertisements, website and email campaigns
leadership support by developing the mind-set of the leader to Lean Six Sigma Professionals and Process Excellence community
Optimise your influence: chair the event– it is your opportunity to
The key highlights of this session include: influence the audience and position your organisation as industry leader
- Identifying fundamental mind sets in change leaders
-Highlighting critical areas needed for change Position yourself a step forward from other vendors by hosting a
-Developing a new understanding of change management networking lunch or drinks reception and discuss business in an informal
way
08.30 Registration Tailored business development arrangements: target prospective industry
09.00 Welcome from Workshop Leader professionals through pre-arranged meetings to ensure you are meeting
09.15 Embedding change management through all layers of the the right people and developing the business relationship you desire
organisation in order to guarantee stakeholder buy-in for Enhance you credibility through free live product demonstrations.
process improvement investments
10.00 Uncovering the necessary tools and processes of cultural
change management in order to strengthen knowledge Sponsorship opportunities are deliberately limited to ensure our
management systems amongst employees delegates are receiving solutions from thought leaders in the market.
10.45 Networking Break Call us today to explore how we can best leverage this platform to
11.15 Uncovering how to optimise your leadership skills in order to customise a package that achieves your business objectives.
lead sustainable change across teams and management Get in touch at +65 6722 9388 or email enquiry@iqpc.com.sg
levels
12.00 End of workshop and Lunch

9. REGISTRATION INFORMATION Booking Code: 12895.007
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• You may substitute delegates at any time by providing reasonable ad-
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prior to the conference, you will receive a 90% credit to be used at an- Telephone: OFFICE MOBILE Fax:
other iqpc conference which must occur within one year from the date
of issuance of such credit. An administration fee of 10% of the contract
Approving Managers Name:
IQPC Worldwide Pte Ltd, 61 Robinson Road, fee will be retained by iqpc for all permitted cancellations. No credit will
Email Address:
#14-01 Robinson Centre, Singapore 068893 be issued for any cancellations occurring within seven (7) days (inclu-
sive) of the conference. • In the event that iqpc postpones an event
for any reason and the delegate is unable or unwilling to attend in on Delegates
Approving Date: DD / MM / YYY
Y
the rescheduled date, you will receive a credit for 100% of the contract Managers
TEAM DISCOUNTS Signature: � I agree to IQPC’s
fee paid. You may use this credit for another iqpc event to be mutually Signature: payment terms.
IQPC recognises the value of learning in teams. agreed with iqpc, which must occur within one year from the date of If the invoice is to be addressed for the attention of a different person than the delegate, please complete the details below:
Group bookings at the same time from the same company postponement. • Except as specified above, no credits will be issued
for cancellations. There are no refunds given under any circumstances. First name: Surname:
receive these discounts:
• Iqpc is not responsible for anyloss or damage as a result of a substi-
 3 or more 7%  5 or more 10%  8 or more 15% tution, alteration or cancellation/postponement of an event. Iqpc shall Email Address: OFFICE Telephone:
This offer is exclusive of the early bird discount. Call us for a assume no liability whatsoever in the event this conference is cancelled, If you have not received an acknowledgement before the conference please call us on +65 6722 9388 to confirm your booking.
special discount rate for teams of 10 and above. rescheduled or postponed due to a fortuitous event, act of god, unfore-
Not applicable to workshop(s) and/or site visit(s) only seen occurrence or any other event that renders performance of this PAYMENT DETAILS PA
bookings. conference impracticable, illegal or impossible. For purposes of this
clause, a fortuitous event shall include, but not be limited to: war, fire, la- � I WISH TO PAY BY CREDIT CARD: PLEASE DEBIT MY CREDIT CARD
bor strike, extreme weather or other emergency. • Please note that while
speakers and topics were confirmed at the time of publishing, circum-
VENUE
stances beyond the control of the organizers may necessitate substitu- Card Type: Visa Mastercard M American Express Expiry Date: M / Y Y Y Y
Grand Copthorne Waterfront Hotel Singapore tions, alterations or cancellations of the speakers and/or topics. As such,
392 Havelock Road Singapore, 169663 Singapore iqpc reserves the right to alter or modify the advertised speakers and/or Card Number: / / /
topics if necessary without any liability to you whatsoever. Any substitu-
T. +65 6733 0880
tions or alterations will be updated on our web page as soon as possible.
F. +65 6737 8880 Name Printed on the Card
:
Discounts:
CONFERENCE DOCUMENTATION
All ‘Early Bird’ Discounts require payment at time of registration and Signature: Date: DD / MM / YYY
Y
before the cut-off date in order to receive any discount. Any discounts
 I am registering as a delegate, please send me an offered whether by iqpc (including team discounts) must also require
extra set of Conference Documentation with Audio CD payment at the time of registration. All discount offers cannot be com-
with a SGD100 discount: SGD699. bined with any other offer. � BY DIRECT TRANSFER Please quote 12895.007 with remittance advice
 I cannot attend the event, please send me the YOUR DETAILS:
Conference Documentation and Audio CD at SGD799. Please email our Database Manager at enquiry@iqpc.com.sg and in-
IQPC Bank Details: Account Name: IQPC WORLDWIDE PTE LTD
 I cannot attend the event, please send me the form them of any Account Number: 147-048128-001 Swift Code: HSBCSGSG
Conference Documentation only atSGD549. incorrect details which will be amended accordingly. Bank Address: The Hong Kong and Shanghai Banking Coporation, 21 Collyer Quay,
Orders without immediate payment or credit card details #08-01 HSBC Building, Singapore 049320
will incur a processingfee of SGD99 per order. DATA PROTECTION:
Personal data is gathered in accordance with the Data Protection Act All bank charges to be borne by the payer. Please ensure that IQPC receives the full invoiced amount.
(N.B. ADVANCE ORDERS WILL DETERMINE WHETHER 1984. Your data may be passed to other companies who wish to com-
OR NOT THIS CONFERENCE WILL municate with you offers related to your business activities. If you do not PAYMENT TERMS
BE RECORDED - PLEASE ENCLOSE PAYMENT WITH wish to receive these offers, please tick the box below.
YOUR ORDER.)  Please do not pass my information to any third party. Registrations/orders received without immediate payment or credit card details will incur a processing fee of SGD 99 per
Any custom duties & taxes imposed on the shipment of registration/order. Payment is due in full upon receipt of invoice.Full payment prior to the event is mandatory for attendance.
order/s shall be borne by the recipient.