1. The importance of eLearning in
transforming organisational strategies:
The case study of the RIPE NCC
Sandra Cristina Quintino Brás
Advisor: Professor Doutor António Moreira Teixeira
Universidade Aberta
Mestrado em Pedagogia do eLearning
!
26 November 2013

2. Overview
Research motivation and purpose
Theoretical influences
Research strategy
Case study development
Conclusions and future research

3. 1. Research motivation and purpose
Research object description
9000 members
76 countries
!

4. 1. Research motivation and purpose
Problem space
•
Limitations of onsite training courses:
- Number of LIRs reached per year
- Number of countries covered per year
•
Political unstable countries

5. 1. Research motivation and purpose
Research question
Q.1. Does the introduction of eLearning practices at
the RIPE NCC transform its organisational
strategies?
Q.1.1. Does the introduction of eLearning practices at the RIPE
NCC help in achieving the vision and goals of the organisation?
Q.1.2. Does the introduction of eLearning practices at the RIPE
NCC change the way the organisation is perceived by its
collaborators and members?

6. 1. Research motivation and purpose
The RIPE NCC’s strategies
Three strategic pillars:
•
Strong Regional Internet Registry
•
Trusted source of data
•
Strong and stable RIPE Community

7. Overview
Research motivation and purpose
Theoretical influences
Research strategy
Case study development
Conclusions and future research

8. 2. Theoretical framework
The importance of experience
•
Knowles’ Principles of Andragogy
•
Ausubel’s Meaningful Learning
•
Merrill’s Five Principles of Instruction
•
Work-based Learning
•
Learning Organisation

9. Overview
Research motivation and purpose
Theoretical influences
Research strategy
Case study development
Conclusions and future research

10. 3. Research strategy
Research methods
Case Study
Design Based
Research

11. Overview
Research motivation and purpose
Theoretical influences
Research strategy
Case study development
Conclusions and future research

12. 4. Case study development
Four stages
•
Stage 1: Improving the quality of the OER
•
Stage 2: Implementing Webinars
•
Stage 3: RIPE NCC Academy proposal
•
Stage 4: The impact of eLearning in the RIPE
NCC’s strategies

13. 4. Case study development
Stage 1: Improving the quality of the OER
•
Short videos
•
Centred on real life tasks
•
Help learners to solve
problems quickly
!

14. 4. Case study development
Stage 2: Implementing the Webinars
•
Short online synchronous
sessions
•
Interaction with trainers
•
Easily accessible
•
Decisions based on needs
analysis
!

15. 4. Case study development
Stage 3: RIPE NCC Academy proposal
•
Virtual Learning Environment
•
Certification of knowledge
•
Integration with onsite courses and Webinars

16. 4. Case study development
Stage 4: Impact of eLearning in strategies
•
Two surveys:
- Management Team and Executive Board
(17 replies)
- Webinars’ participants
(65 replies)

17. Categories
Subcategories
A1 - Services’ quality improvement
A2 - Services’ value
A3 - eLearning implementation
A - Strong Registry
A4 - RIR quality
A5 - Knowledge certification
A6 - Publicity
A7 - Perception
A8 - Commodity and cost reduction
B - Trusted source of data
B1 - Learning opportunities
B2 - Content and format
C1 - Physical borders absence
C - Strong and stable RIPE C2 - Support
Community
C3 - RIPE Community integration
C4 - Communication and interaction

18. Overview
Research motivation and purpose
Theoretical influences
Research strategy
Case study development
Conclusions and future research

19. 5. Conclusions and future research
Conclusions - Management/Board
“One of the most important recent RIPE NCC strategies
was to better engage with our membership. eLearning
has and will play an important role in achieving this”
“Reaching out to more members that normally could not
attend trainings”
“The RIPE NCC’s ongoing strategy is to make itself more
than just a supplier of number resources to its members”

20. 5. Conclusions and future research
Conclusions - Members
“It gives the chance to me to improve my knowledge of
RIPE NCC’s services and tools (...) without leaving my
workplace. Thereby increases my value for my boss”
Quick and precise learning”
“(...) and the chance to directly communicate with you
and exchange experiences”

21. 5. Conclusions and future research
Improvement of Members’ perception
!

22. 5. Conclusions and future research
Added value to membership
!

23. 5. Conclusions and future research
Investment in eLearning
!

24. 5. Conclusions and future research
Effect on organisation’s strategies
Increase RIPE
NCC’s visibility
More learning
opportunities to more
members
Strong RIR
Improve
members’
knowledge
Trusted source
of data

25. 5. Conclusions and future research
Effect on organisation’s strategies
Improve
members’
knowledge
Strong and
stable RIPE
More learning
Community
opportunities to more
Participation
on the PDP
members
Change in
procedures
Change in
strategies
Strong RIR

26. 5. Conclusions and future research
Conclusions
•
Indicators show that introduction of eLearning
practices:
- improves communication between the
members and the RIPE NCC
- transforms organisational strategies
•
Temporality limitations for short or long-term

27. 5. Conclusions and future research
Clues for future research
•
Insights that support broad regional scope,
cultural and religious diversity in eLearning
•
Involvement of the actors in the design of
eLearning practices
•
Implementation of eLearning in corporate/notfor-profit environment (collaboration with RIRs)
•
Development of analysis’ grid

28. Thank you