1. Communication
Skills
By: Caroline S
and Austen G.

2. Communication is the exchange of…..
Thou
ghts
Information
Messa
ges

3. Written
communication
is through…
We
communicate
through…

4. Non-Verbal Communication
Eye contact
Facial
expressio
ns
Gestures
Postu
re
Proximity
Humour
Paralingui
stic

6. • Finishing others’ sentence
• Preparing our response
before someone has
completed speaking
• Multitasking while ‘listening’
• Filtering content or meaning based on
the speaker
• Speaking for others (we…)

7. Effective Communication
Listen
Actively
Reading
Information
Carefully
Avoid Confusion
Asking Questions
for better
understanding

8. Different ways of eye contact:
• Direct eye contact
• Looking
downwards
• Raised eyebrows• Single-raised eyebrow
• Bent eyebrows
• Tears
These show:
• Confidence
• Listening carefully or guilty
• Doubting
• Admiring
• Sudden focus
• Emotional

9. Smiling is a powerful cue that
transmits:
• Happiness
• Friendliness
• Warmth
• Liking
• Affiliation

10. • If you fail to gesture
you can be perceived
as boring or stiff.
• Head nods
communicate positive
reinforcement and
indicate you are
listening

11. • Use these skills to improve
communication
• Find new ways to
communicate either through
verbal or non-verbal