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Sfs17 1 bmg-canvas pdf
- 10. © School For Startups. All Rights Reserved. An organization serves one or
more customer segments.
Customer groups are separate if:
• Their needs require and justify a
distinct offer.
• They are reached through
different channels.
• They require different types of
relationships.
• They have different profitabilities.
• They are willing to pay for
different aspects of the offer.
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- 11. © School For Startups. All Rights Reserved. Types of customer segments.
Mass Market
large group, similar needs,
consumer electronics market
Niche Market
specific needs, seen in supplier-
buyer relationships (car parts)
Segmented
similar needs but varying
problems, ie. Micro Precision
makes watches, medical
supplies, automation
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- 12. © School For Startups. All Rights Reserved. Types of customer segments.
Diversified
unrelated segments, ie. Amazon
sells cloud services, online
storage, on demand server
usage, books all using their IT
infrastructure
Multi-Sided
need two sides to work, credit
card holders and acceptors
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- 13. © School For Startups. All Rights Reserved.
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- 14. © School For Startups. All Rights Reserved.
Business seeks to solve customer
problems and needs with a VP.
VP why you choose one company
over another.
Bundle of benefits offered to
customers.
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- 15. © School For Startups. All Rights Reserved.
What value is delivered to the
customer?
Which problem are we solving?
Which needs are we satisfying?
What bundles of products for
what segment?
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- 16. © School For Startups. All Rights Reserved.
Non-exclusive list of contributors
to VP
Newness
Performance
Customization
Price
“Getting the job done”
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- 17. © School For Startups. All Rights Reserved.
Design
Brand/Status
Cost Reduction
Accessibility
Convenience
Usability
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- 18. © School For Startups. All Rights Reserved.
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- 19. © School For Startups. All Rights Reserved.
VP are delivered to
customers through
communications,
distribution, and
sales Channels.
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- 20. © School For Startups. All Rights Reserved.
Channel Functions:
• Raising awareness of products.
• Helping customers evaluate the
VP.
• Allowing customers to purchase
products.
• Delivering a VP to customers.
• Providing post purchase support.
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- 21. © School For Startups. All Rights Reserved.
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Through which channel do our
customers want to be reached?
How are we reaching them now?
How are channels integrated?
Which ones are most cost-
efficient?
How do you integrate them with
customer routines?
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- 23. © School For Startups. All Rights Reserved.
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- 24. © School For Startups. All Rights Reserved.
Customer
Relationships are
established and
maintained with each
Customer Segment.
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- 25. © School For Startups. All Rights Reserved.
What type of relationship does each
segment expect?
What is established now?
How costly are they?
How are they integrated with the rest
of the model?
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- 26. © School For Startups. All Rights Reserved.
Personal assistance
Dedicated personal assistance
Self-service
Automated services
Communities
Co-creation
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- 27. © School For Startups. All Rights Reserved.
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- 28. © School For Startups. All Rights Reserved.
Revenue Streams
result from value
propositions
successfully offered
to customers.
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What will your customers really pay?
What do they pay?
How do they pay now?
How would they like to pay?
How much does each stream
contribute?
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- 30. Transaction & Recurring revenue
© School For Startups. All Rights Reserved.
Asset sale
Usage fees
Subscription
Lending/Renting/Leasing
Licensing
Brokerage fees
Advertising Slide 17-1.30
- 31. © School For Startups. All Rights Reserved.
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- 32. © School For Startups. All Rights Reserved.
Key Resources are
the assets required
to deliver the
products.
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- 33. © School For Startups. All Rights Reserved.
What key resources do our value
propositions require?
Our distribution channels?
Our customer relationships?
Revenue streams?
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- 34. © School For Startups. All Rights Reserved.
Physical
Intellectual
Human
Financial
Brand
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- 36. © School For Startups. All Rights Reserved.
Products delivered
by performing Key
Activities.
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What key activities do our value
propositions require?
Our distribution channels?
Our customer relationships?
Revenue streams?
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- 38. © School For Startups. All Rights Reserved.
Production
Problem solving
Platform/Network
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- 40. © School For Startups. All Rights Reserved.
Some activities are
outsourced and
some resources
come from outside
your business.
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Who are your partners?
Key suppliers?
What do we require from them?
What do they do for us?
Can we live without them?
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- 42. © School For Startups. All Rights Reserved.
Optimization and economies of
scale
Reduction of risk and uncertainty
Acquisition of particular resources
and activities
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- 44. © School For Startups. All Rights Reserved.
The Model results in
the cost structure.
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What are the most important costs
inherent in the model?
Which key resources are the most
expensive?
Which key activities are most
expensive?
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Cost driven and Value driven
Fixed costs
Variable costs
Economies of scale
Economies of scope
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Efficiency
Logic
Emotion
Value
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THANKS!
Buy or Review!
Next: Lesson 2
Patterns
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