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THE UNIQUE
CHALLENGES FACING
THE IT PROFESSIONAL
IN K-12 EDUCATION
SURVEY RESULTS HIGHLIGHTS

PRESENTED BY:

Maddie Mansson, Market Manager, SchoolDude   3/25/2013
PART 1




THE CHALLENGE
Huge budget pressure affects everyone




                               72%
Not enough staff to
manage and maintain the
rapidly growing number of
assets


No time to train teachers
and staff on how to use
new technologies
                            Do not have enough
                             time to implement
Unable to provide               new technology
adequate equipment to
students
Mandates and new technology
initiatives raises the bar

Common Core


Tech Readiness
                     70%
                     Do not have time
                          to integrate
BYOD, 1:1                  technology
computing          into the classroom
PART 2




THE RESEARCH
Survey Details and Demographics

        Focused on Four Key
        Areas
            Staffing
            IT Assets
            Software and Systems
            IT Issues
        371 respondents
            Targeted to top-district-
            level IT leaders
            Represented 39 states
            97% were Public K-12


Access the full survey report here: www.schooldude.com/itreport
Survey Demographics – District Size

                                    26%




                                              17%
                                                        16%
                                                                  14%

                         10%                                                 10%

               7%




              <500     500 - 999   1,000 -   3,000 -   5,000 -   10,000 -   >25,000
                                    2,999     4,999     9,999     24,999




Access the full survey report here: www.schooldude.com/itreport
IT Staffing
Student to IT Staff Ratio                                                                                      Staffing




           Mean Number of Students per Total IT staff in K-12
   1,000                                                                               941
    900
    800
                                                                                                Think about it!
    700
    600                                                                     532
                                                                                                How many more
                                             488                 488
    500        437                                                                              computers per
                                                       383
    400                                                                                         student has your
    300
                        185
                                  215                                                           district added in
    200
    100
                                                                                                the past year?
      0
             National   < 500   500 - 999   1,000 -   3,000 -   5,000 -   10,000 -   > 25,000
                                             2,999     4,999     9,999     24,999




   Put it in Perspective:
   In the corporate world, that ratio is between 100-200:1


Access the full survey report here: www.schooldude.com/itreport
Respondents who don’t have                                                              Staffing
    enough IT staff to:

               Integrate technology into the classroom                               70%


                           Implement new technology                                   72%


                               Plan for new technology                        57%


                               Maintain IT applications           44%


                                  Install IT applications   38%


                Maintain network systems adequately                     51%


            Meet your department’s yearly objectives                          57%


    Effectively support the needs of the district/school                            66%




Access the full survey report here: www.schooldude.com/itreport
The same or less staff to handle                                                Staffing
    more stuff

                                             15%                  Decreased
                                                                  Increased
                                                                  Stayed the same


                                                       15%




                  70%




Access the full survey report here: www.schooldude.com/itreport
Where is staff is needed?                                                                                  Staffing




                                                       Do Not Need Additional Staff    Need Additional Staff

    Web Specialist/Web Application Developer               53%                                 47%

                   Student Records Specialist                57%                                 43%

                               LAN Engineers                56%                                 44%

                       Technology Assistants             46%                                 54%

                                 Technicians     26%                                   74%

                            Media Specialists                     69%                                 31%

                     Instructional Technology   21%                                   79%

                    IT Manager/Coordinators                    62%                                 38%

                         Technology Leaders                          79%                                 21%




Access the full survey report here: www.schooldude.com/itreport
Is Outsourcing the Answer?                                             Staffing


 IT Staff Outsourced to an Outside Vendor
            59%




  21%
                            16%

                                     3%                        1%
                                              0%

 None       1-10%          11-25%   26-50%   51-57%          76-100%




 Respondents who Outsource Some IT Staff (2008-2012)
   79%              76%


                                                      50%
                                     44%




  2012              2010             2009             2008
Reactive vs. Proactive                                                                        Staffing



          Percentage of respondents who work in a
  120%
          reactive mode versus a proactive mode

  100%

                                                                               Think about it! How
                                                                               do you have time to
  80%
                                                                               plan, test, and
                           63%              63%
                                                            55%
                                                                   Reactive
                                                                               implement new
           64%
                                                                               information
  60%
                                                                   Proactive   technology & assets
                                                                               if most of your day is
                                                                               spent “putting out
  40%
                                                                               fires”?

  20%                                                       44%
           36%             37%              37%



   0%
           2012           2010              2009            2008

                  64 percent of respondents spend more
                  than half their day in a reactive mode.
Access the full survey report here: www.schooldude.com/itreport
IT Staffing Summary                                           Staffing




       IT Staff in public K-12 is understaffed—more
       assets than ever to manage
       IT staff in public K-12 do not have time to
       integrate and implement new technologies
       Working in a reactive mode due to lack of staff
       Growing number of districts are outsourcing to
       meet needs of department
       Overall, data is similar to years in past

Access the full survey report here: www.schooldude.com/itreport
IT Assets
Number of Assets Keeps                                                                            IT
    Growing                                                                                         Assets

  Compared to last year, the number of computers in
  my school system has:                             Increased

                                                     Decreased
          25%
                                                     Stayed the Same


                                                        Put it in Perspective: For school systems where the
                                                        number of computers increased, IT Staff levels have:
                                                                     15%
                                                                                               Stayed the same
     6%
                                                                8%                             Increased
                                                                                               proportionally
                                                            4%
                                                                                               Increased, but not
                                              70%
                                                                                               by as much
                                                                                               Decreased
                                                                                     74%




Access the full survey report here: www.schooldude.com/itreport
…and growing                                                                         IT
                                                                                       Assets


 Compared to Last Year, the Number of Non-Computer IT Assets Has:
                                    1%
                      20%

                                                    28%



                                                             Decreased

                                                             Significantly increased

                                                             Somewhat increased

                                                             Stayed the same



                            51%




Access the full survey report here: www.schooldude.com/itreport
Existing Assets are Aging                                                          IT
                                                                                     Assets
       Percentage of All Computers that are Five or More Years Old



                                                  29%



                                   23%
                                                                 20%


                    14%

                                                                            10%



      3%



     None          1-10%          11-25%         26-50%         51-75%     76-100%




   About 50 percent said half or more of their computers are 5+ yrs old.



Access the full survey report here: www.schooldude.com/itreport
…but, are they aging gracefully?
                                                                                          IT
                                                                                        Assets



   The Amount of Time it Takes to Support a Five-Year Old Computer is
   (Compared to a New Computer):
                                4%
                           4%
                                                                   Significantly more
                    10%
                                                                   Somewhat more
                                                                   About the same
                                                                   Somewhat less
                                                        46%        Significantly less




                  36%




Access the full survey report here: www.schooldude.com/itreport
Replacement Strategy and                                                                 IT
                                                                                           Assets
    Frequency
 Does Your Organization have a Formal Refresh
 Strategy for Replacing Old Computers?

                                          Yes
                                          No
                                                      How Often Do You Replace Computers?

   44.0%
                                                                     17%           Every three years

                                  56.0%                                            Every four years
                                                31%
                                                                                   Every five years
                                                                                   Other

                                                                            18%




                                                          35%


Access the full survey report here: www.schooldude.com/itreport
IT Asset Audits                                                                                    IT
                                                                                                      Assets


 How Often Do You Conduct an Inventory of IT Assets and to Whom
 Do You Report the Results?

                                                                                     Never

   For the State DOE          24%         10%              63%               2%      Every Other Year

                                                                                     Every School Year

                                                                                     Twice per Year

 For the School Board               42%         8%               47%          3%
                                                                                   Think about it!
                                                                                   How can you get
                                                                                   an accurate
                                                                                   picture of your
      For internal use   6%   12%                    68%               14%         assets if you don’t
                                                                                   know what you
                                                                                   have?

Access the full survey report here: www.schooldude.com/itreport
Software and Systems   Software
                         and
                       Systems
Software and system you                                                                                                           Software
                                                                                                                                           and

       support and the time spent on                                                                                                     Systems


       each
   Training and Professional Development     10%                            67%                            17%          6%

                                                                                                                                   Don't Have/Don't
                                  Printers   6%                       53%                            30%         12%               Support


                Human Resource Systems              26%                                 60%                      8%     5%         Less than 25%


            Student Management Systems       8%                   40%                         31%          18%
                                                                                                                                   25%-49%

                   Transportation Systems                  42%                                 53%                     3% 2%

                                                                                                                                   50% and more
           Cafeteria Management Systems           18%                               73%                               6%     2%



              Telecommunication Systems           18%                             64%                            14%         2%



Integrated Security and Protection Systems         23%                                  69%                            7%    1%



                      Video Conferencing                  38%                                  59%                         1% 1%



                    Classroom Technology 1%                     45%                            34%           14%
How Familiar are you with the                                                       Software
                                                                                          and

    Software-as-a-Service (SaaS)                                                        Systems


    model? 2008–2012
                                                                     Familiarity
                                                                     increased
                                                                    almost 20 %
                                                                    since 2008.


                                                        36%
                         43%             48%
          54%
                                                                  Very familiar
                                                                  Somewhat familiar
                                                                  Not at all familiar
                                                        51%
                         45%             37%
          36%



          10%            12%             15%            13%

          2012           2010           2009            2008




Access the full survey report here: www.schooldude.com/itreport
Familiarity of SaaS and                                                                Software
                                                                                             and

    adaption rates grow at about                                                           Systems


    the same rate
   Do You Currently Use Any SaaS Applications?

                20%
                                                           Currently use for one or more
                                                           applications
                                                           Don’t plan to use any


         3%                                                Plan to adopt in within 12 or
                                                           more months
                                                           Under consideration, but no
                                                           decision yet
                                                 57%

          19%




Access the full survey report here: www.schooldude.com/itreport
Current IT Issues                                                IT
                                                                  Issues




Access the full survey report here: www.schooldude.com/itreport
Top IT Issues                                                    IT
                                                                  Issues




Access the full survey report here: www.schooldude.com/itreport
Respondents who indicated                                                                        IT
                                                                                                  Issues
    their IT budget is less than
    needed to:
       Allocate enough financial resources to
       invest in new computer assets that are     52%     24%   23%
        needed to meet state requirements?
                                                                      IT budget is severely less than
                                                                      needed
                                                                      IT budget is slightly less than
       Allocate enough financial resources to                         needed
       support the computer assets that have    34%     38%     27%   IT budget is sufficient
             already been purchased?
                                                                      IT budget is more than needed



   Allow you to meet the overall expectations
                                                41%      36%    23%
      of the School Board/District leaders?




Access the full survey report here: www.schooldude.com/itreport
How are you overcoming                                                            IT
                                                                                    Issues
     budget and funding issues?

              Other (please specify)           20%


               Reduced energy use                          28%


       Vendor contract negotiations                  25%


    Network or server consolidation                                     46%


                       e-Rate funds                                           53%


                   Stimulus money        14%


                             Grants                               44%


  Reduction in technology purchases                               43%


                  Reduction in staff     14%




Access the full survey report here: www.schooldude.com/itreport
Research Summary


        Time’s aren’t great… but there are some
        hopeful trends emerging
        Flat trends = predictable = workable
        Must continue to do more with less
        Keep your head up




Access the full survey report here: www.schooldude.com/itreport
PART 3




(SOME) SOLUTIONS
Small changes can make a big impact


        Change what you are responsible for
        Use data to justify and measure
        Must continue to do more with less
            Utilize tools
            Use data to drive decisions
            Close perception gap
        Keep your head up

Access the full survey report here: www.schooldude.com/itreport
Access the full survey
               report here:
                   www.schooldude.com/itreport




Access the full survey report here: www.schooldude.com/itreport
Contact


   Maddie Mansson, Market Manager
   maddie.mansson@schooldude.com
   1-877-868-3833




Access the full survey report here: www.schooldude.com/itreport

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SchoolDude IT Professional Benchmark Survey Results

  • 1. THE UNIQUE CHALLENGES FACING THE IT PROFESSIONAL IN K-12 EDUCATION SURVEY RESULTS HIGHLIGHTS PRESENTED BY: Maddie Mansson, Market Manager, SchoolDude 3/25/2013
  • 3. Huge budget pressure affects everyone 72% Not enough staff to manage and maintain the rapidly growing number of assets No time to train teachers and staff on how to use new technologies Do not have enough time to implement Unable to provide new technology adequate equipment to students
  • 4. Mandates and new technology initiatives raises the bar Common Core Tech Readiness 70% Do not have time to integrate BYOD, 1:1 technology computing into the classroom
  • 6. Survey Details and Demographics Focused on Four Key Areas Staffing IT Assets Software and Systems IT Issues 371 respondents Targeted to top-district- level IT leaders Represented 39 states 97% were Public K-12 Access the full survey report here: www.schooldude.com/itreport
  • 7. Survey Demographics – District Size 26% 17% 16% 14% 10% 10% 7% <500 500 - 999 1,000 - 3,000 - 5,000 - 10,000 - >25,000 2,999 4,999 9,999 24,999 Access the full survey report here: www.schooldude.com/itreport
  • 9. Student to IT Staff Ratio Staffing Mean Number of Students per Total IT staff in K-12 1,000 941 900 800 Think about it! 700 600 532 How many more 488 488 500 437 computers per 383 400 student has your 300 185 215 district added in 200 100 the past year? 0 National < 500 500 - 999 1,000 - 3,000 - 5,000 - 10,000 - > 25,000 2,999 4,999 9,999 24,999 Put it in Perspective: In the corporate world, that ratio is between 100-200:1 Access the full survey report here: www.schooldude.com/itreport
  • 10. Respondents who don’t have Staffing enough IT staff to: Integrate technology into the classroom 70% Implement new technology 72% Plan for new technology 57% Maintain IT applications 44% Install IT applications 38% Maintain network systems adequately 51% Meet your department’s yearly objectives 57% Effectively support the needs of the district/school 66% Access the full survey report here: www.schooldude.com/itreport
  • 11. The same or less staff to handle Staffing more stuff 15% Decreased Increased Stayed the same 15% 70% Access the full survey report here: www.schooldude.com/itreport
  • 12. Where is staff is needed? Staffing Do Not Need Additional Staff Need Additional Staff Web Specialist/Web Application Developer 53% 47% Student Records Specialist 57% 43% LAN Engineers 56% 44% Technology Assistants 46% 54% Technicians 26% 74% Media Specialists 69% 31% Instructional Technology 21% 79% IT Manager/Coordinators 62% 38% Technology Leaders 79% 21% Access the full survey report here: www.schooldude.com/itreport
  • 13. Is Outsourcing the Answer? Staffing IT Staff Outsourced to an Outside Vendor 59% 21% 16% 3% 1% 0% None 1-10% 11-25% 26-50% 51-57% 76-100% Respondents who Outsource Some IT Staff (2008-2012) 79% 76% 50% 44% 2012 2010 2009 2008
  • 14. Reactive vs. Proactive Staffing Percentage of respondents who work in a 120% reactive mode versus a proactive mode 100% Think about it! How do you have time to 80% plan, test, and 63% 63% 55% Reactive implement new 64% information 60% Proactive technology & assets if most of your day is spent “putting out 40% fires”? 20% 44% 36% 37% 37% 0% 2012 2010 2009 2008 64 percent of respondents spend more than half their day in a reactive mode. Access the full survey report here: www.schooldude.com/itreport
  • 15. IT Staffing Summary Staffing IT Staff in public K-12 is understaffed—more assets than ever to manage IT staff in public K-12 do not have time to integrate and implement new technologies Working in a reactive mode due to lack of staff Growing number of districts are outsourcing to meet needs of department Overall, data is similar to years in past Access the full survey report here: www.schooldude.com/itreport
  • 17. Number of Assets Keeps IT Growing Assets Compared to last year, the number of computers in my school system has: Increased Decreased 25% Stayed the Same Put it in Perspective: For school systems where the number of computers increased, IT Staff levels have: 15% Stayed the same 6% 8% Increased proportionally 4% Increased, but not 70% by as much Decreased 74% Access the full survey report here: www.schooldude.com/itreport
  • 18. …and growing IT Assets Compared to Last Year, the Number of Non-Computer IT Assets Has: 1% 20% 28% Decreased Significantly increased Somewhat increased Stayed the same 51% Access the full survey report here: www.schooldude.com/itreport
  • 19. Existing Assets are Aging IT Assets Percentage of All Computers that are Five or More Years Old 29% 23% 20% 14% 10% 3% None 1-10% 11-25% 26-50% 51-75% 76-100% About 50 percent said half or more of their computers are 5+ yrs old. Access the full survey report here: www.schooldude.com/itreport
  • 20. …but, are they aging gracefully? IT Assets The Amount of Time it Takes to Support a Five-Year Old Computer is (Compared to a New Computer): 4% 4% Significantly more 10% Somewhat more About the same Somewhat less 46% Significantly less 36% Access the full survey report here: www.schooldude.com/itreport
  • 21. Replacement Strategy and IT Assets Frequency Does Your Organization have a Formal Refresh Strategy for Replacing Old Computers? Yes No How Often Do You Replace Computers? 44.0% 17% Every three years 56.0% Every four years 31% Every five years Other 18% 35% Access the full survey report here: www.schooldude.com/itreport
  • 22. IT Asset Audits IT Assets How Often Do You Conduct an Inventory of IT Assets and to Whom Do You Report the Results? Never For the State DOE 24% 10% 63% 2% Every Other Year Every School Year Twice per Year For the School Board 42% 8% 47% 3% Think about it! How can you get an accurate picture of your For internal use 6% 12% 68% 14% assets if you don’t know what you have? Access the full survey report here: www.schooldude.com/itreport
  • 23. Software and Systems Software and Systems
  • 24. Software and system you Software and support and the time spent on Systems each Training and Professional Development 10% 67% 17% 6% Don't Have/Don't Printers 6% 53% 30% 12% Support Human Resource Systems 26% 60% 8% 5% Less than 25% Student Management Systems 8% 40% 31% 18% 25%-49% Transportation Systems 42% 53% 3% 2% 50% and more Cafeteria Management Systems 18% 73% 6% 2% Telecommunication Systems 18% 64% 14% 2% Integrated Security and Protection Systems 23% 69% 7% 1% Video Conferencing 38% 59% 1% 1% Classroom Technology 1% 45% 34% 14%
  • 25. How Familiar are you with the Software and Software-as-a-Service (SaaS) Systems model? 2008–2012 Familiarity increased almost 20 % since 2008. 36% 43% 48% 54% Very familiar Somewhat familiar Not at all familiar 51% 45% 37% 36% 10% 12% 15% 13% 2012 2010 2009 2008 Access the full survey report here: www.schooldude.com/itreport
  • 26. Familiarity of SaaS and Software and adaption rates grow at about Systems the same rate Do You Currently Use Any SaaS Applications? 20% Currently use for one or more applications Don’t plan to use any 3% Plan to adopt in within 12 or more months Under consideration, but no decision yet 57% 19% Access the full survey report here: www.schooldude.com/itreport
  • 27. Current IT Issues IT Issues Access the full survey report here: www.schooldude.com/itreport
  • 28. Top IT Issues IT Issues Access the full survey report here: www.schooldude.com/itreport
  • 29. Respondents who indicated IT Issues their IT budget is less than needed to: Allocate enough financial resources to invest in new computer assets that are 52% 24% 23% needed to meet state requirements? IT budget is severely less than needed IT budget is slightly less than Allocate enough financial resources to needed support the computer assets that have 34% 38% 27% IT budget is sufficient already been purchased? IT budget is more than needed Allow you to meet the overall expectations 41% 36% 23% of the School Board/District leaders? Access the full survey report here: www.schooldude.com/itreport
  • 30. How are you overcoming IT Issues budget and funding issues? Other (please specify) 20% Reduced energy use 28% Vendor contract negotiations 25% Network or server consolidation 46% e-Rate funds 53% Stimulus money 14% Grants 44% Reduction in technology purchases 43% Reduction in staff 14% Access the full survey report here: www.schooldude.com/itreport
  • 31. Research Summary Time’s aren’t great… but there are some hopeful trends emerging Flat trends = predictable = workable Must continue to do more with less Keep your head up Access the full survey report here: www.schooldude.com/itreport
  • 33. Small changes can make a big impact Change what you are responsible for Use data to justify and measure Must continue to do more with less Utilize tools Use data to drive decisions Close perception gap Keep your head up Access the full survey report here: www.schooldude.com/itreport
  • 34. Access the full survey report here: www.schooldude.com/itreport Access the full survey report here: www.schooldude.com/itreport
  • 35. Contact Maddie Mansson, Market Manager maddie.mansson@schooldude.com 1-877-868-3833 Access the full survey report here: www.schooldude.com/itreport