Social CRM - Presented by Brent Leary
•
6 j'aime•451 vues
Brent Leary discusses how social CRM differs from traditional CRM by focusing on building quality relationships through social media interactions, analyzing the effectiveness of relationship-building activities, and creating engaging content. He outlines the challenges of finding and engaging customers in today's digital landscape. Social CRM aims to automate conversations with customers and turn interactions into meaningful relationships through personalized experiences and two-way engagement.
![What Is Customer Relationship Management? ,[object Object]](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)
Recommandé
Recommandé
Contenu connexe
Tendances
Tendances (20)
En vedette
En vedette (13)
Similaire à Social CRM - Presented by Brent Leary
Similaire à Social CRM - Presented by Brent Leary (20)
Dernier
Dernier (20)
Social CRM - Presented by Brent Leary
- 1. Brent Leary, CRM Essentials LLC Social CRM: Not Your Father’s Customer Relationship Management
- 9. Source: Brian Solis The Social Customer - Tools
- 13. Social CRM: Barack 2.0 – An Example
- 14. This… is the Social Customer
- 17. Automating Content Creation & Distribution
- 19. Analysis: The New Metric System WebAnalyticsDemystified.com 2008
- 21. Feedburner
- 22. Tweetburner
- 23. The Audacity of CRM
- 25. Benefits of Social Media on Customer Relationship Management Avanade – June 2008
- 26. Pyramid of Customer Loyalty