Business Training & Keynotes from Scott Brown. Scott's conversational style and principle based messages make him a highly sought after speaker across all industries.
Memorándum de Entendimiento (MoU) entre Codelco y SQM
2013 Scott Brown Presentations
1.
eed aeed a speaer that your audience will love or training that will
speaer that your audience will love or training that will
not only teach –teach – but entertain?
not only but entertain?
Scott’s Scott’sof Professional Development & Personal Growth
blend blend of Professional Development & Personal Growth
will leave your audience wanting more! more!
will leave your audience wanting
Scott’s Signature Program
Scott’s Signature Program
Foundations of Service University (1/2 or full day workshop)
Foundations of Service University (1/2 or full day workshop)
This is the
definitive course for creating a culture of service in your business, department
This is the
organization. Based on Scott’s book, a culture of service in yourCulture Of Service In
definitive course for creating “Who Cares? Creating A business, department
or
or organization. Based on Scott’s book, “Who Cares? Creating A Culture Of Servicenew
Your Business,” this is the perfect workshop for anyone who manages anyone - from In
Your Business,” this is the perfect workshop for anyone who manages anyone - from new
managers
to seasoned veterans.
managers
Packed with seasoned veterans.
to great
practical information this workshop provides the blueprint to
information
Packed with deliver exceptional service. this workshop provides the blueprintinspiration to
consistently great practical Attendees will gain the insight and to
consistently deliver exceptional service. Attendees will gain the insight and inspiration to
transform their organizations!
transform their organizations!
Explore the philosophies and practical applications of the following topics:
Explore the philosophies and practical applications of the following topics:
• Exceptional Service Doesn’t Happen Just Because You Want It To.
• Exceptional Service Doesn’t Happen JustEmployees to Achieve To. Levels of
• Discover the Keys to Connect with Your Because You Want It New
• Discover the & TEAMWORK with Your Employees to Achieve New Levels of
Productivity Keys to Connect
• Productivity“Good” People And Start Hiring The “Right” People.
Stop Hiring & TEAMWORK
• Stop Hiring “Good” People And Start Hiring The “Right” People.
• Emotionally Connect Your Employees With Your VISION.
• Emotionally Connect Your Employees WithOf Your Organizational Culture.
“Who Cares? CreatingVISION. Of Service In Your
• Make Achievement & Success A Vital Part Your A Culture
• Make Achievement & Success A Important?Of Your Organizational Culture. In Your
“Who Cares? Creating A Culture Of Service
• Are You Training What’s Really Vital Part
Business,”
Business,”
• Are You Training What’s Really Important?
• Setting & Achieving Powerful & Relevant GOALS & MORE.
• Setting & Achieving Powerful & Relevant GOALS & MORE.
Creating a Culture of Service In Your Business (2 hour presentation)
Creating a Culture of Service In Your Business (2 hour presentation)
This management level presentation will provide managers and business owners with
This management level organization where everyone works and business owners with
insight into creating an presentation will provide managers together towards a common
insight into creating an organization where everyone works together towards a common
Vision. An introduction to the ideas found in Scott’s book, “Who Cares? Creating A
Culture An introduction to the ideas Attendees will leave “Who Cares? Creating A
Vision. Of Service In Your Business.”found in Scott’s book, with simple, powerful action
Culture change the In Your Business.” Attendees will leave with simple, powerful action
Of Service way their organization or department. High-energy and entertaining
steps
to
steps to change the always a favorite.
this presentation is way their organization or department. High-energy and entertaining
this presentation is always a favorite.
• Uncovering your Professional & Personal Vision
• Uncovering your Professional & Personal Vision
• Keeping everyone accountable for delivering Exceptional Customer Service
• Keeping everyone accountable for delivering Exceptional Customer Service
• Emotionally Connect Employees to your Goals & Corporate Purpose
• Emotionally Connect Employees to your Goals & Corporate Purpose
• Your Customers are Satisfied? Find out why it doesn't matter and what You can do
• Your Customers are Satisfied? Find out why it doesn't matter and what You can do
about it
about it
www.FoundationsofService.com 440.552.7870
www.FoundationsofService.com 440.552.7870
2.
Why We Do What We Do your audience will love or training that will
eed a speaer that
(Available with a Business focus or Personal Growth focus) entertain?
not only teach – but
Scott’s blend of Professional Development & Personal Growth
will leave your audience wanting more!
Through personal anecdotes and practical strategies, attendees will unlock personal
strengths and gain greater insight into their own motivations and create more productive,
fulfilling relationships with others. This presentation is highlighted with fun, fast-paced
personality profile that your attendees will enjoy as much as they learn.
• Unlock Your Emotional Intelligence - What we can learn from the Amazing story
of
Phineus Gage
• Discover how our Perceptions can Interfere or Enhance our relationships
• Enjoy a fun, fast-paced Personality Profile exercise to identify your Personal
Behavioral Style and reveal if it Helps or Hinders You in the Workplace
• Communicate with Co-workers for Maximum efficiency and buy-in
The Magic of
the Mouse: Bringing The Florida Theme Park
Experience To Your Customers
(Available
with a Business focus or Personal Growth focus)
Immerse yourself in the history, philosophies and operational strategies of the most
magical place on Earth. Discover what the world's favoriteCreating A Culture Of Service In Your
“Who Cares? theme park can teach you about
Business,”
personal and professional success. Entertaining, informative and packed with practical
ideas for business and life - the only thing better than this workshop is spending a day at
the park!
Hiring Right - The Start of Something Good
• Know the type
of people needed to be the type of organization that you want to be
• As a manager you dictate the feel of the working environment
• Set your expectations or performance standards
Attitude over Aptitude
• Communication
Why people only hear what they want to hear
Motivating through Communicating
• Constructive Criticism / Coaching
• Inspire people to perform by meeting them at their level
www.FoundationsofService.com 440.552.7870
3.
Frontline Service Pro that your audience will love or training that will
eed a speaer
(Intended for frontline employees across any industry. –An entertaining workshop with a
not only teach but entertain?
great “take-away” for attendees.) of Professional Development & Personal Growth
Scott’s blend
will leave your audience wanting more!
•
Unlock the meaning in your work
• Personal accountability will take your far
• Your Success is an inside job
• Your Attitude – it may not be as good as you think
• Dealing with Stress and the Angry Customer
•
Effective Communication Strategies
Are Working Towards What’s Most Important to You?
Identifying Your Priorities
Stop Filling time with Low Return Time-Wasters. Identify the Activities,
•
Behaviors and Attitudes that Deliver the Greatest Impact on your Personal and
•
Professional Success.
Analyze your Values and Skill-Sets to Map Your Course
•
“We all have the same amount of hours in a day –
the only difference is how we use them.”
Harnessing The Power of Personal Focus
Identify Successful Habits to Drive You Forward Personally and Professionally
Discover the Six Strategies to Unlock The Power of Your Personal Focus
“Who Cares? Creating A Culture Of Service In Your
•
Create a Goals Checklist To Provide Clear, Identifiable Targets
Business,”
•
Learn to Stay on Track
•
•
Managing Change
Whether it’s the economy, the market or business in general – For Your
Business To Prosper You Must Make A Commitment to Change
•
Why Most Companies are Unable to Foster Change - and what You can do
about
it.
•
Establishing Urgency and Buy-In from Employees
Learn
Seven Characteristics of Change
•
Identify
the Importance of Leadership in Managing Change
•
•
“When we respond there is some thought behind our actions.
When we react, we’re just making it up.”
www.FoundationsofService.com 440.552.7870
4.
About Scott:
eed a speaer that your audience will love or training that will
not only teach – of experience in the amusement park
Twenty years but entertain?
Scott’s blend of Professionalhas given Scott a unique opportunity to
industry Development & Personal Growth
will leave study Customer Service, Management, Leadership
your audience wanting more!
and people in general in one of the most service-
intensive industries in the world. Scott continues
his work in the entertainment industry by serving
on the Educational Committee for the Int'l
Association of Amusement Parks and Attractions
and as the Educational Programming Chair for
Family Entertainment Centers. Scott's experiences
culminated in his first book, "Who Cares? Creating A
Culture Of Service In Your Business."
Scott is also the founder of Foundations of Service;
a company dedicated to helping companies and
individuals reach their true potential through
and Personal Growth.
Professional Development
Through Foundations of Service, Scott has had the
opportunity to work with and present workshops
and presentations to hundreds of businesses and
Contact Scott:
organizations around the country. Using anecdotes
440.552.7870 and practical information, Scott's presentations
Scott@FoundationsofService.com always provide a unique, entertaining and
informative experience for attendees.
A Few of Scott’s Clients:
“Who Cares? Creating A Culture Of Service In Your
Cleveland Indians • International Association of Amusement Parks & Attractions
Business,”
International Association for the Entertainment & Leisure Industry
Ohio Travel Association • Ohio Association of Convention & Visitor Bureaus
Medina Co. (OH) CVB • Butler Co. (PA) CVB • Lake Erie Shores & Islands CVB
Equity Trust Co. • Old Fort Banking Company • Standard Parking
Magruder Hospital • Ashtabula Co. Medical Center • Lake/Geauga Area SHRM
“I wanted to drop a quick note and tell you how much I enjoyed your class. You’ve made a very
on
positive impact my management staff as I already see your words in their actions. WOW, is all I
can really say!! Scott, I am a better person professionally and personally since attending your
presentation. Thank you very much!”
-Senior Manager – Standard Parking at the Cleveland Clinic
Visit www.FoundationsofService.com
Or Call 440.552.7809 To Book Scott For Your Next Event or Training Program
440.552.7870
www.FoundationsofService.com 440.552.7870