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Measuring and Capturing the Value of Digital Communications GovDelivery Event February 3, 2011
Where to Start? Easy Value Created Engagement: What is the value of each connection we’re making?  Effectiveness: What is our total reach? Efficiency: What was the total cost of the communication? Net Value 2
What is that we’re trying to do here? ,[object Object]
Provide for secure retirement
More people get flu shots
More people apply for benefits online
Awareness of benefits of flu shots, clinic locations, and free shot programs
Awareness of benefit application form online3

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