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CEO, Lithuania, AIDIgroup UAB
CEO, Lithuania, AIDIgroup UAB
Technologie
1  sur  31
IT Service Management Mike Greene Mike Bohmbach Daniel Paulus
Are you ready? ,[object Object],[object Object]
Scenario ,[object Object],[object Object],[object Object]
What is ITSM? ,[object Object],[object Object],[object Object]
What you will leave with today ,[object Object],[object Object],[object Object]
Overview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ITSM Service Delivery
Service Level Management ,[object Object],[object Object],[object Object],[object Object]
Service Level Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Financial Management ,[object Object],[object Object],[object Object],[object Object],[object Object]
Financial Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Availability Management ,[object Object],[object Object]
Availability Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Availability Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Capacity Management ,[object Object],[object Object]
Capacity Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
IT Service Continuity Management ,[object Object],[object Object],[object Object],[object Object],[object Object]
IT Service Continuity Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
IT Service Continuity Management ,[object Object],[object Object],[object Object]
Part 2: ITSM Service Support
Service Support – Service Desk ,[object Object],[object Object],[object Object],[object Object],[object Object]
Service Support – Service Desk ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Service Support – Incident and Problem Management ,[object Object],[object Object],[object Object],[object Object],[object Object]
Incident Management Cont. ,[object Object],[object Object],[object Object],[object Object]
Service Support – Change Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Service Support – Release Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Service Support – Configuration Management ,[object Object],[object Object],[object Object]
Service Support – Configuration Management cont… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Review ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Things to remember… ,[object Object],[object Object],[object Object],[object Object]
Questions Dr. Hilton?

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