Top 10 direct debit reject reasons
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This document outlines the top 10 reason codes for rejected or returned direct debit transactions, including actions creditors should take to address each reason. The most common reasons are related to invalid or incorrect account information such as IBAN, blocked accounts, expired or cancelled mandates, insufficient funds, and invalid BIC codes. Creditors are advised to check account details with customers and banks to resolve issues and resubmit transactions successfully.
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Top 10 direct debit reject reasons
- 1. SDD - REJECTS & RETURNS TOP 10 REASON CODES RXPAY ESSENTIALS
- 2. R X PAY E S S E N T I A L S RXPAY - 2 rue de la châtaigneraie - 35510 CESSON SEVIGNE - 02 99 12 79 05 – contact@rxpay.fr R E J E C T S & R E T U R N S - T O P 1 0 R E A S O N C O D E S 1- AC01 : Account Identifier (IBAN) Incorrect IBAN • IBAN is not valid • IBAN is not found in the referred bank Actor • Creditor Actions • Creditor to check the IBAN • Creditor to contact customer to get the correct IBAN
- 3. R X PAY E S S E N T I A L S RXPAY - 2 rue de la châtaigneraie - 35510 CESSON SEVIGNE - 02 99 12 79 05 – contact@rxpay.fr 2- AC06 : Account blocked Account • Account has been blocked by the customer or the bank • Or account does not allow SDD Actor • Creditor Actions • Creditor to contact their customer R E J E C T S & R E T U R N S - T O P 1 0 R E A S O N C O D E S
- 4. R X PAY E S S E N T I A L S RXPAY - 2 rue de la châtaigneraie - 35510 CESSON SEVIGNE - 02 99 12 79 05 – contact@rxpay.fr 3- AG01 : Direct Debit forbidden on this account Account • Collection not permitted on the Account type • Different regulatory reasons by each Bank Actor • Creditor Actions • Creditor to contact their Bank & request that they contact the Debtor Bank to find out the reason R E J E C T S & R E T U R N S - T O P 1 0 R E A S O N C O D E S
- 5. R X PAY E S S E N T I A L S RXPAY - 2 rue de la châtaigneraie - 35510 CESSON SEVIGNE - 02 99 12 79 05 – contact@rxpay.fr 4- MD01 : No valid mandate Mandate • Receiving a RCUR without having received a FRST • Mandate is blocked or cancelled or has expired • Debtor sets limitations on amount, frequency, black/white list Actor • Creditor Actions • Creditor to check if a FRST has been previously submitted • Creditor to check if Debtor has cancelled the mandate • Creditor to contact their customer (about limitations) R E J E C T S & R E T U R N S - T O P 1 0 R E A S O N C O D E S
- 6. R X PAY E S S E N T I A L S RXPAY - 2 rue de la châtaigneraie - 35510 CESSON SEVIGNE - 02 99 12 79 05 – contact@rxpay.fr 5- MD06 : Disputed authorized transaction Debtor • The debtor claims a refund for a collection that has already been settled • The debtor makes use of his 8-week refund right Actor • Creditor Actions • Creditor to contact their customer R E J E C T S & R E T U R N S - T O P 1 0 R E A S O N C O D E S
- 7. R X PAY E S S E N T I A L S RXPAY - 2 rue de la châtaigneraie - 35510 CESSON SEVIGNE - 02 99 12 79 05 – contact@rxpay.fr 6- MS02 : Refusal by the Debtor Debtor • Blocks a Direct Debit • Blocks a Creditor • Limits mandate amount/frequency • Blocks a mandate Actor • Creditor Actions • Creditor to contact their customer R E J E C T S & R E T U R N S - T O P 1 0 R E A S O N C O D E S
- 8. R X PAY E S S E N T I A L S RXPAY - 2 rue de la châtaigneraie - 35510 CESSON SEVIGNE - 02 99 12 79 05 – contact@rxpay.fr 7- AM04 : Insufficient funds Debtor • No funds on the debtors account Actor • Creditor Actions • Creditor to contact their customer R E J E C T S & R E T U R N S - T O P 1 0 R E A S O N C O D E S
- 9. R X PAY E S S E N T I A L S RXPAY - 2 rue de la châtaigneraie - 35510 CESSON SEVIGNE - 02 99 12 79 05 – contact@rxpay.fr 8- MS03 : Reason not specified Reasons • Used exceptionally if existing codes do not explain rejection • Insufficient funds (some banks cannot use code AM04) • If recurring Mandate information does not match the first Actor • Creditor Actions • Creditor to contact their Bank & request their Bank to contact customer’s bank R E J E C T S & R E T U R N S - T O P 1 0 R E A S O N C O D E S
- 10. R X PAY E S S E N T I A L S RXPAY - 2 rue de la châtaigneraie - 35510 CESSON SEVIGNE - 02 99 12 79 05 – contact@rxpay.fr 9- RR04 : Regulatory reason Reasons • Different regulatory reasons by each Bank Actor • Creditor Actions • Creditor to contact their Bank and request that they contact the Debtor Bank to find out the rejection reason R E J E C T S & R E T U R N S - T O P 1 0 R E A S O N C O D E S
- 11. R X PAY E S S E N T I A L S RXPAY - 2 rue de la châtaigneraie - 35510 CESSON SEVIGNE - 02 99 12 79 05 – contact@rxpay.fr 10- RC01 : Invalid BIC Reasons • Invalid BIC or branch code Actor • Creditor Actions • Creditor to contact customer and get the correct BIC R E J E C T S & R E T U R N S - T O P 1 0 R E A S O N C O D E S
- 12. www.rxpay.fr 12 CONTACTS www.rxpay.fr Nous retrouver https://twitter.com/RXPAY Nous contacter Rxmind – nos experts vous répondent http://www.rxpay.fr/services/rxmind/ contact@rxpay.fr Messages Vocaux RX NOTIFY - Testez en ligne SDD B2B – BANQUE DU DÉBITEUR