Monitor and troubleshoot your Avaya environment from a single and easy-to-use interface with ServicePilot.

1. Monitor and Analyze your Avaya VoIP Environment
Infrastructure
End User Experience
Security & Event
Monitoring
Analysis
Management
• Availability & Performance for
PBXs, Gateways, Trunks & SBCs
• Network-Aware VoIP Monitoring
• UC Ecosystem Monitoring (Cisco,
Lync, Acme Packet and more)
• Call Quality per extension,
location and status
• Call details
• Advanced Search Engine
• Conference and video calls
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Easy-to-use
All-in-one
No hidden costs
Contact Us
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Europe: +33 2 40 60 13 30
www.servicepilot.com
Unauthorized calls
Unusual calls destinations
After hours calls
Excessive duration calls
VoIP spam

2. Monitor and Analyze your Avaya VoIP Environment
Call Monitoring
• Global, by Zone and by IP Network
• Call Activity
• Call Quality: Real-time QoS metrics
(MOS, Jitter, Latency, Packets Lost)
• Media Stream Paths
• Call Tracking
Network Regions - Call Admission Control
• Overall bandwidth utilization
• Bandwidth limit and utilization
(audio and video)
• Number of active connections
(audio and video)
• Number of attempted connections exceeding
CAC limit
Media Gateways
• Registration status
• Network and Hardware details
• Gateway Controller
Avaya Aura Communication Manager
• Registration Activity
• Physical Resources (CPU, Memory, Network
Interfaces)
• Logical Resources
Trunk Groups
• Status
• Utilization
Media Boards
• C-LAN, MEDPRO
• Card Status
• Network Region and Gateway Controller
Network & Infrastructure
• Routers, Switches, Firewalls, Load Balancers,
Wi-Fi Access Points
• Servers: Windows (WMI, Event Log), Linux,
HP, Solaris, AIX, iSeries
• Virtualization: VMware vCenter, VMware
ESX/ESXi, Microsoft Hyper-V
• Applications: DHCP, DNS, Web, TCP, Microsoft
Active Directory, Microsoft Exchange, IBM
Lotus Domino, BlackBerry
• Database: SQL, MySQL, Oracle SQL, Microsoft
SQL Server, PostgreSQL
• Upstream Integration: IP SLA, CBQoS
Features
• Geographical, Technical and Business Maps
• Data correlation from multiple sources
• Proactive alerts console with fault &
performance issues
• Root cause analysis with business impact
• Historical Charts, Capacity Planning, Ranking
Tables, Trend Analysis, SLA
• Customizable Dashboards
• On Demand and scheduled PDF Reports
• Automated provisioning
• Network Discovery: Layer 2 Topology
• Notifications: SNMP Traps, E-mail
• Integration with third party solutions
Avaya Ecosystem
• Aura Session Manager (ASM)
• System Manager (SMGR)
• Application Enablement Services (AES)
• Aura Communication Manager Messaging
(CMM)
• One-X Attendant
• Secure Access Link (SAL) Gateway and Policy
• Session Border Controllers (Acme Packet)
Third-party components
• Administration and Billing server
• Directory Services
Local Survivable Processor (LSP) / Enterprise
Survivable Servers (ESS)
• Registration and Activity status
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This document is for your informational purposes only. ServicePilot assumes no responsibility for the accuracy or completeness of the information.