This Slideshare provides Insights and Best Practices from Top Performers who use Business Intelligence. It includes the top 3 reasons Top Performers use BI, top 3 tactics Top Performers use to maximize investment in BI, most common challenge Top Performers face with BI and top 6 Performance Metrics Top Performers use to measure BI.

1. Business IntelligenceBenchmark Report Key Findings Deck Publication Date: 2/2011 1

2. Insights and Best Practices from Top Performers Top 3 reasons Top Performers use Business Intelligence Top 3 tactics Top Performers use to outperform peers with Business Intelligence initiatives Most common challenge Top Performers face with Business Intelligence Top 6 Performance Metrics Top Performers use to measure the success of Business Intelligence initiatives 2 What’s In This Deck?

3. Make smarter, more timely business decisions Identify new revenue / growth opportunities Reduce operational costs and waste Reasons to Implement 3 *According to Top Performers, based on 211 Qualified Survey Responses to Q4 2010 Gleanster survey on Business Intelligence

4. Implement process for continuous analytics improvement Implement employee training Implement alerts/ notifications functionality Value Drivers 4 *According to Top Performers, based on 211 Qualified Survey Responses to Q4 2010 Gleanster survey on Business Intelligence. **According to Everyone Else, shown only when a notable disparity occurs relative to Top Performers.

5. Breaking down data / department silos Integrating with CRM, operations and other platforms Achieving acceptable data quality Challenges 5 *According to Top Performers, based on 211 Qualified Survey Responses to Q4 2010 Gleanster survey on Business Intelligence

6. Time-to-decision, time-to-response to information request Information access Volume / quality of actionable insights Financials Number of active users System Usage Performance Metrics 6 *According to Top Performers, based on 211 Qualified Survey Responses to Q4 2010 Gleanster survey on Business Intelligence **According to Everyone Else, shown only when a notable disparity occurs relative to Top Performers.

7. Download the Full Benchmark Report for Free (with complete vendor landscape) 7 http://bit.ly/f9I9Vw

8. Deep Dive: How Top Performers Use Custom Dashboards to Maximize Business Intelligence Deep Dive: How Top Performers Improve Data Quality for Better Business Intelligence Deep Dive: Mobile Business Intelligence Gains Tractions Amongst Top Performers Deep Dive: Top Performers Adopt Cloud Computing for Business Intelligence Related Research from Gleanster 8