Modernization of Settlement:Definitions and VisionOntario Ministry of Citizenship and ImmigrationModernizing Settlement -Working in CIC's New Outcomes and Streams Approach 2009November 24, 2009Katherine HewsonAssistant Deputy MinisterCitizenship and Immigration Division

1. Modernization of Settlement:
Definitions and Vision
Ontario Ministry of Citizenship and
Immigration
Modernizing Settlement - Working in CIC's New Outcomes
and Streams Approach 2009
November 24, 2009
Katherine Hewson
Assistant Deputy Minister
Citizenship and Immigration Division

2. Shared Objectives
 Maximize the contribution of immigration to achieve the social,
demographic and economic goals of Canada and Ontario.
 Ensure immigrants have the opportunity to fully utilize their skills
within the Canadian labour market as quickly as possible.
 Foster partnerships and the participation of municipal, community
and private sector stakeholders in immigration.
 Recognize that the continuum of programs and service required to
support successful social and economic integration must continue to
evolve to respond to changing and emerging need.
(from Canada-Ontario Immigration Agreement)
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3. Building on Our Progress
 New COIA initiatives jointly planned with MCI include:
 Increased municipal engagement, including Local Immigration
Partnerships (LIPs) and funding for municipal immigration websites
 Expansion of language training to include more advanced and occupation-
specific training; coordinated assessment
 Co-funding of some provincial bridging programs
 Development of Orientation Ontario course
 Expansion of CIC’s Terms and Conditions to include some pre-arrival
and labour market services aligns with Ontario’s vision for an
integrated system of services for immigrants.
 Research with OCASI on needs of immigrants and another project on
needs of French-speaking immigrants.
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4. Evolving Settlement Needs
 MCI’s definition of “settlement” is holistic and encompasses a range
of activities to achieve social and economic integration.
 Core services required by immigrants are mainstream programs
(e.g. housing, education, social assistance, health, employment and
training).
 Settlement agencies are often the first point of contact to these
services. E.g., mental health needs of immigrants.
 Public services must also be delivered in a way that meets the
needs of Ontario’s diverse population, including newcomers.
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5. Principles for Service
 An integrated, cohesive, coordinated system of programs and services for
immigrants supported by core design principles:
– Access: Immigrants know where to go for services; appropriate services are
available; eligibility criteria that reflect reality of newcomer population
– Flexibility: Services are flexible and responsive; can adapt to a range of
individual and community needs.
– Quality: Services meet immigrants’ needs and are provided effectively and
professionally.
– Cohesion: System-wide coordination and consistent programming to facilitate
clear pathways for meeting individual goals and strong linkages among service
providers and program types. Focus on local planning and community input.
– Focus on results: Programs/services are outcomes-based and accountable;
meet a measurable provincial standard of overall service quality; streamlined
reporting requirements.
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6. Operating Vision
» Immigrant Services – clear entry
points/access to services/multi-
channel
» Multi-service locations/province-wide
coverage/services mobile and dynamic » Common Contract – Outcome
Based Performance
» Flexible funding model to support
innovative and dynamic
Client Perspective – programming
Continuum of services; no » Capacity building
eligibility gaps; alignment with
» Report results and trends / needs
core programs (e.g. health,
education, housing, employment)
Service Provider Perspective –
Strategic partnerships with other service
providers/responsive to emerging needs
Local needs addressed through local
» Deliver immigrant services
planning and community-wide
based on defined client needs
coordination (LIPs, RNEN, Local Labour
& outcomes
Market Planning tables)
» Refer to other support services
as required
» Manage provider relationship Ministry Perspective –
» Monitor performance Government priorities; oversight and
» Develop streamlined processes policy development
to support integrated service
delivery
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7. Opportunities to Leverage
There is an opportunity to: Examples that MCI can leverage:
• Design programs focusing on client  Focus on end-to-end programming that
needs meets newcomers’ needs: e.g.,
information, language, employment,
education, housing, mental health
• Promote system-wide coordination;  Create linkages to other provincial
linkages among programs and programs – health, social services,
services employment
• Develop consistent standards and  Build upon work by the sector and other
administrative processes sectors to develop standards
• Develop an outcome based  Work with the sector to research and
performance management system develop benchmarks for settlement and
integration
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