1. Mind the Gap! Skills transformation
at Transport for London
Amit Srivastava, AKS Consulting Services
Tracey Scott, Transport for London UK

2. Agenda
• Context
• Business case
• Approach
• A step by step journey
• Lessons learnt

3. Context
• TfL goal is to keep London
working, growing and to make life
in London better
• One of the world’s largest and
most integrated transport
authority
• Objective is to deliver
consistently high standards of
operational performance and
service excellence
TfL IM vision & people objective
“To be a trusted partner at the heart of tackling London’s transport challenges”
Make IM a great place to work

4. The business case
• Need to establish a method to define, assess, and identify
professional skills across the IM/T department for improved
resource management
• Need for a structured, facts based skills gap analysis to
prepare effective career development plans for individuals
• Need for establishing effective talent management
practices
• Need for allocating right people to right opportunities at
the right time

5. Approach
Guiding principles:
• Razor sharp focus
• Practicality of the approach
• Keeping things as simple as possible
• Alignment with other initiatives

6. Approach …continued
People Process Technology
• Proactive • Leverage • Effective and
engagement existing simple
• Communications • Simple • Quick learning
• How it will help curve
me?
Supported by Effective Change Management

7. A step by step journey
IT Skills Management • Based on Industry good practices
Framework • Simple to introduce
IT Professional • Aligned with IT Operating Model
Profiles • Collection of skills
• Proactive communications
People engagement • Listening to concerns
Job description • Understand the context
analysis • Identify gaps (JD perspective)

8. IT Skills Management Framework
A standard set of IT professional profiles: Remain Unchanged:
IT Professional Profile Group: IT Position:
IT Profile Group Name
Job Title
IT Professional Profile:
IT Profile Name Career Level
SFIA Skills SFIA Skill Levels:
(About 8) (lower & upper)
A Person
Relevant Group Profile Qualifications
Pay Band & Rate
IT Knowledge
Job Description
TfL Behaviours and Competencies (new are WIP)
are aligned to

10. People engagement
• Proactive people engagement
– Road shows
– Individual benefits
• Alignment with wider organization
level change initiatives
– How SFIA initiative fits with other
• Be there to help / support / guide
– FAQs
– Glossary of terms

11. Job description analysis
Job descriptions
SFIA
Skill
SFIA Skills Skill
Category
Code
Core: Project management PRMG 4 5 X 6 X X X X X X X X X X 5 X X
Portfolio, program and project support PROF 3 4 5 X X X X X X X X X X X X X X
Stakeholder relationship management RLMT 4 5 6 6 X X X X X X X X X X X X 7
Supplier relationship management SURE 3 5 6 6 X X X X X X X X X X X X 7
Quality assurance QUAS 3 4 5 5 X X 4 5 X X X X X X X X X
Programe management PGMG X X 6 6 X X X X X X X X X X X X X
Portfolio management POMG X X X 6 X X X X X X X X X X X X X
System design DESN X X X X 4 5 4 5 3 4 5 X X X X X 7
Requirement definition and management REQM X X X X 4 5 X X 3 4 5 4 5 6 X X 6
Methods and tools METL X X X X 4 X X X X X X 4 X 6 6 X X
Emerging technology monitoring EMRG X X X X 4 X X X X X X 4 X X X X X
Solution architechture ARCH X X X X X 5 X X X X X X X X X X X
Application support ASUP X X X X X X 4 5 X X X X X X X 3 X
Business analysis BUAN X X X X X X 4 5 X X X 4 5 6 X X X
Testing TEST X X X X X X 4 5 3 4 5 X X X X X X
Conformance review CORE X X X X X X X X 3 4 5 X X 6 X X 6
Learning and development assessment LEDA X X X X X X X X X 4 5 X X X X X X
Service acceptance SEAC X X X X X X X X X 4 5 X X X X X X
Systems development and management DLMG X X X X X X X X X X X X X X 6 X 7
SFIA Skills (Core, Contribute,
Software development process improvement SIPM X X X X X X X X X X X X X X 6 X X
Service level management SLMO X X X X X X X X X X X X X X X 3 X
Contributes to: Business risk management BURM 4 5 6 6 X 5 X X X X X X X X 5 4 7
Release and deployment RELM 3 4 X X X X X X X X X X X X X X X
Change management CHMG X 4 6 6 X X 4 5 X X X X X X X X X
Change implementation planning and management CIPM X X X 6 X X X X X X X X X X X X X
Programming and software development PROG X X X X 4 X X X 3 X X 4 5 X 5 X X
Testing TEST X X X X 4 X X X X X X 4 5 5 X 3 X
Business analysis BUAN X X X X 4 X X X X X X X X X X X X
Enterprise and business architecture development STPL X X X X X 5 X X X X X X X X X X X
Service acceptance SEAC X X X X X X 3 5 X X X X X X X X X
Supplier relationship management SURE X X X X X X 3 5 X X X X X X X X X
Aware)
Continuity management COPL X X X X X X X X 3 X X X X X X X X
Availability management AVMT X X X X X X X X 3 4 5 X X X X X X
Capacity management CPMG X X X X X X X X X 4 5 X X X X X X
Contract management ITCM X X X X X X X X X 4 5 X X X X X X
Methods and tools METL X X X X X X X X X X X X 5 X X X X
Data analysis DTAN X X X X X X X X X X X X 5 6 X X X
Awareness of: Service acceptance SEAC 4 5 6 6 X X 3 X X X X X X X X X X
Enterprise and business architecture development STPL X X 5 5 X X X X X X X X X X X X X
Project management PRMG X X X X 4 5 X X X X X 4 5 5 X X 6
Procurement PROC X X X X 4 X X X 4 4 5 4 X X 5 X X
Supplier relationship management SURE X X X X 4 5 X X X 4 5 4 4 5 5 3 X
Stakeholder relationship management RLMT X X X X X 5 4 5 X X X X X X 5 X X
Software development process improvement SPIM X X X X X X 5 X X X X X X X X X X
Solution architechture ARCH X X X X X X X 5 X X X X 5 5 X X X
Release and deployment RELM X X X X X X X 5 X X X X X X X X X
Information security SCTY X X X X X X X X 3 4 5 X X X X X X
Programme management PGMG X X X X X X X X X X X X 5 5 X X 6
Data analysis DTAN X X X X X X X X X X X X X X 5 3 X

12. Lessons learnt
Stimulus • Start with clearly defining the stimuli
Initiating • Lay the groundwork for a successful
improvement effort
Diagnosing • Determine where you are relative to
where you want to be
Establishing • Plan the specifics of how you will reach
your destination
Acting • Do the work according to the plan
Learning • Learn from the experience and improve
your ability to adopt

13. Lessons learnt …continued
Start with the basics
• Why do you have to change? Why SFIA?
Establish a sense of urgency
• Identify and discuss crises, potential crises or major opportunities
Develop a shared vision
• Keep it realistic, focused and adaptable
Create short term wins
• Plan for visible performance improvement. Recognize and reward
Institutionalize new approaches
• Articulate the connections between new way of doing things and
business success

14. Q&A