DHL Presentation

Analyzing Services Marketing Aspects of…

The Company ,[object Object],[object Object],[object Object],[object Object],[object Object]

Dreams & Goals ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Why Trust DHL? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Research at DHL ,[object Object],[object Object],[object Object],[object Object],[object Object]

Quality-The Oxygen at DHL ,[object Object],[object Object],[object Object],[object Object]

Keeping Up With Technology ,[object Object]

Keeping up with Technology ,[object Object]

Pricing Strategy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Going the Extra Mile: Ethics ,[object Object],[object Object],[object Object]

Business Divisions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

DHL Customers ,[object Object],[object Object],[object Object]

Making Intangible, Tangible… ,[object Object],[object Object],[object Object]

Types of Services Services Accounts (B2B) Retail (B2C) ,[object Object],√ √ ,[object Object],√ √ Import Express √ √ Heavyweight Parcel Express √ √ ,[object Object],√ √ ,[object Object],√ √ ,[object Object],√ √ ,[object Object],√

So What’s Different? ,[object Object],[object Object],[object Object],[object Object]

So What’s Different? ,[object Object],National Channel : Big accounts like big corporations, textile, banks etc. Relationship Segment : Mid size accounts like small textile companies, oil and gas companies and surgical Direct Segment : retail customers National Sales Manager National Segment Manager Relationship Segment Mngr. Direct Manager ASM ASM ASM ASM TSM TSM TSM TSM TSM TSM TSM TSM Retail Managers Tele Sales

So What’s Different? ,[object Object],[object Object],[object Object]

But..Everything’s Not Perfect ,[object Object],[object Object],[object Object],[object Object]

Recommendations ,[object Object],[object Object]

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DHL Presentation

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DHL Presentation