Improving your Listening Skills !!! A Personality Development Topic..

1. A Presentation On
Improving Your Listening
Skills
By- Shahbaaz Ahmed PGFB1345
Shivam Upadhyay PGFB1346

2. 
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Listening is the most important
communication skill
Real Listening is an active
process
Listening requires attention.
Communication is not complete
without effective listening.
An attentive listener stimulates
better speaking by the speaker
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3. Research Findings
One quarter of our waking time is spent in
listening
Research shows that at the workplace, on an average, personnel spend
about:

32.7 percent of their time listening

25.8 percent of their time speaking
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22.6 percent of their time writing
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4. Effective Listening is the process of analyzing sounds,
organizing them into recognizable patterns, interpreting the
patterns and understanding the message by inferring the
meaning.
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5. Listening V/S Hearing
Hearing- physical process; natural; passive
Listening- physical & mental process; active;
learned process; a skill
. Hearing is the first stage of listening.

6. Process of listening
Understanding
Learning
Remembering
Recalling
Receiving
Hearing
Responding
Answering
Evaluating
Judging

7. Receiving
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Response caused by sound waves stimulating the
sensory receptors of the ear; it is physical response.
Understanding
It is the stage at which you learn what the speaker
means-the thoughts and emotional tone.
Remembering

It means that an individual has not only received and
interpreted a message but has also added it to the

8. Evaluating

It consists of judging the messages in some way. At
times, you may try to evaluate the speaker’s
underlying intentions or motives.
Responding

This stage requires that the receiver complete the
process through verbal and/or nonverbal feedback;
because the speaker has no other way to determine if
a message has been received .

9. DISCRIMINATIVE LISTENING – It involves
identifying the difference between various sounds.
COMPREHENSION LISTENING – It involves
attaching meaning to what is being listened to.
EVALUATIVE LISTENING – It involves evaluating
and analyzing the message being received.
SELECTIVE LISTENING – It involves selecting the
desired part of the message and ignoring the undesired
part of the message.
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10. •
PHYSICAL BARRIERS
1.
Noise
2.
Defective machines
3.
Environment
4.
Message overload
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11. PERSONAL BARRIERS
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1.
2.
3.
PHYSIOLOGICA
L
BARRIERS
State of health
Disability
Wandering attention
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1.
2.
3.
PSYCHOLOGICA
L
BARRIERS
Personal Anxiety
Attitude
Being unsure of
speaker’s ability. 11

12. 7 Ways to Improve Your
Listening
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1.) Increase
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your listening span:
Try to resist the temptation to interrupt.
Make sure the speaker has had a complete
chance to make his or her point before you
speak.
If you don't get the whole message, ask the
speaker to repeat what they said.

13. Ways to Improve Your
Listening
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2.) Listen between the lines:
Try to understand the attitudes, needs and
motives behind the words.
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3.) Write Down the Key Points.
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14. Ways to Improve Your
Listening
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4.) Give your full attention:
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Nodding or interjecting occasionally to
clarify a point lets the speaker know you
are interested.
Use open-ended questions to encourage
elaboration.

15. Ways to Improve Your
Listening
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5.) Restate the message:
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When you are sure that the speaker has
finished, restate the main points.
It also gives the speaker assurance that
the message has been received.

16. Ways to Improve Your
Listening
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6.) Listen for ideas as well as facts:
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A good listener makes an effort to understand
what the facts add up to.
7.) Don't monopolize:
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Resist the urge to dominate a situation or to feel
that you know everything about a situation.
Be open to new ideas and allow the speaker to
have his or her say.

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