Best Practices Frameworks 101

1. Best Practices Frameworks - 101
Shail Sood

2. Project/ Program Management Framework
Process Groups Initiating Planning Executing Controlling Closing
Knowledge Area
1. Project integration 1.1 Project Charter 1.3 Project Plan 1.4 Direct & Manage 1.5 Monitor & Control 1.7 Close Project
1.2 Project Scope Development Project Execution Project
Statement 1.6 Change Control
2. Project Scope 2.1 Scope Planning 2.4 Scope Verification
Management 2.2 Scope Definition 2.5 Scope Control
2.3 Create WBS
3. Project Time 3.1 Activity Definition 3.6 Schedule Control
Management 3.2 Activity Sequencing
3.3 Activity Resource Est.
3.4 Activity Duration Est.
3.5 Schedule Dev.
4. Project Cost 4.1 Cost Estimating 4.3 Cost Control
Management 4.2 Cost Budgeting
5. Project Quality 5.1 Quality Planning 5.2 Quality Assurance 5.3 Quality Control
Management
6. Project Human 6.1 Human Resource 6.2 Acquire Project Team 6.3 Manage Project team
Resource Planning
Management
7. Project 7.1 Communications 7.2 Information 7.3 Performance
Communications Planning Distribution Reporting
Management 7.4 Manage Stakeholders
8. Project Risk 8.1 Risk Management 8.6 Risk Monitoring and
Management Planning Control
8.2 Risk Identification
8.3 Qualitative Risk
Analysis
8.4 Quantitative Risk
Analysis
8.5 Risk Response
Planning
9. Project 9.1 Plan Purchase & 9.3 Request Seller 9.5 Contract 9.6 Contract Closure
Procurement Acquisition Responses Administration
Management 9.2 Plan Contracting 9.4 Select Seller
Best Practice Frameworks 101 2 Shail Sood

3. Six Sigma Method and Framework
Define/ Measure/ Analyze/ Improve/ Control/
Scope Characterize Reconfigure Implement Sustain
Based on a standard framework (DMAIC) with highly defined phases, tools, and deliverables
Define Measure Analyze Improve Control
Phases /
Key Steps Define Goal, Scope Measure Critical-to- Conduct Root- Design and Pilot Train Staff / Fine-Tune
and Success Criteria Customer Quality Factors Cause Analysis Improved Processes Processes & Metrics
•Process Map
Inventory •Identification of
•Voice of key
Sample •Recommendations
Customer (VOC) opportunities
Tools/ Project Charter •Implementation •Control Charts
•Critical to Quality •Cause and
Deliverables plan
(CTQ) Effect
•Value Steam
Maps (VSM)
Best Practice Frameworks 101 3 Shail Sood

4. Strategy Development - The Fish
Commercial Market
Market Competitive
Attractiveness Position
Strategic Position Projects &
Resources
Scope Scenarios
& Context & Options
Chosen CSFs
Insight
Strategy & KPIs
Strategic
Creativity
Issues
Monitoring
Financial Position
Economic
Growth
Profitability
Capital Market
Best Practice Frameworks 101 4 Shail Sood

5. Strategy Development Framework
External Assessment
Develop Vision Conduct Market Assessment Conduct Competitive Assessment
 Identify goals based on Research and understand:  Research key market players and understand their
customer needs competitive advantage, major weaknesses, go-to-
 Market size, growth rate and trends
 Define how organization market strategy, operating model, core capabilities,
 Key players and substitutes sales, market share and financial strength
fulfills customer needs
 Legal environment  Evaluate customer perception of key players
 Socialize vision amongst
key stakeholders  Industry profitability
Internal Assessment
Conduct Conduct
Define Develop Develop Develop
Segmentat Internal Define Solution/ Define Operating
Customer Business Implementati Strategic
ion and Capability Offering Model
Experience Case on Roadmap Story
Targeting Analysis
 Segment  Conduct high  Develop  Identify  Define  Identify  Define key  Develop
market by level internal alternative capabilities communicatio key drivers initiatives and cohesive
lifestyle capability solution/offering: required to deliver n and brand influencing milestones for story of
and assessment: –Product alternatives strategy business strategy overall
socioecono features  Identify gaps strategy
mic –Products /  Apply case implementatio based on
solutions –Service between current consumer  Conduct n
indicators vision
(consumer and required research to cost /  Sequence developed
 Profile –Distribution capabilities
and advisor) validate benefit initiatives and and robust
segments –Service  Assess resources internal
–Price strategy analysis milestones
 Assess –Technology needed to build and
 Develop value  Identify  Conduct  Determine external
segment –Brand capabilities
attractiven proposition for customer sensitivity dependencies fact base
strength each alternative  Determine touch points analysis by
ess  Estimate and
–Internal operating model in end-to-end varying  Socialize
 Conduct allocate strategic
 Identify operations required to deliver product sales key drivers
primary qualitative resources story
solution cycle  Create
and  Develop value research to test  Assess amongst
secondary chain analysis alternatives –Organization  Develop overall implementatio key
target to estimate structure specific business n risks and stakeholder
 Conduct
segments profit quantitative –Distribution messaging case develop s
research strategy and service mitigation
(conjoint –Operating level metrics plan
analysis) to processes for identified
identify desirable –Technology touch points
attributes and
Best Practice Frameworks 101 features 5 Shail Sood

6. Implementation Playbook Framework
• Project Management • Best Practices
• Efforts Management • Sample Deliverables
• Requirements Traceability
• Checklists
• Delivery Management
• Quality Management
Tools Execution • Standards
• Templates
Method Assets
Implementation Playbook
Best Practice Frameworks 101 6 Shail Sood

7. Learning/Training Framework
Pre-course Reading
Support Forums
eLearning
Collaborative
Assessment Materials
Learning
Classroom Training
Additional Refence
Materials
Brownbags and Padcasts
Project &
Scoping Training
Supplier
and Impl. Admin
Mgmt.
Program
Design & Learning Learning
Content Delivery Services
Dev.
Skills Mgmt.
Technology
Mgmt. Infomation
Best Practice Frameworks 101 7 Shail Sood

8. SDLC Activities and Outputs
Define Design Develop Test Deploy
Requirements
Project Initiation Application Coding and Unit Test Definition Go Live
Engineering Architecture Testing • Define test • Establish impl.
• Establish project
• Establish the
financials
and Design • Prepare for approach approach
business • Define software coding and unit • Create test plan • Create impl. plan
• requirements
Determine project’s testing
architecture and support
management structure • Create test cases
• Perform • Develop code procedures
• requirements study
Identify problem and • Demonstrate
architecture • Conduct unit Test Execution • Manage impl.
opportunity
and analysis
• Design solutions test • Set-up test • Provide Impl.
• Defining high-level
• Elicit user environment support
scope & business
requirements Data Modeling
requirements • Execute test Transition
• Analyze • Design logical data
requirements model • Transit test to • Create transition
next level approach and
• Specify SRS • Design physical supporting
data model material
• Verify and validate
requirements • Enable transition
• Requirements • Application • Application Code • Test Approach • Implementation Plan
Engineering Plan Architecture Design
• Unit Test Cases • Test Plan and Test • Command Center
• Business Requirements • Application Design Cases Governance Plan
Specifications /Project • Code Specifications
• Physical Data Model • Test Environment • Support Manual
Charter • Updated
• Logical Data Model Requirements • Defect Tracking log • Transition Approach
• Use Cases and Test
Cases Traceability • Test Status Report
Best Practice Frameworks 101 8 Shail Sood

9. Communication Framework
Define Products
and Services
Manage Marketing Develop Marketing
& Communications and Communication Strategy
Market Products
and Services
MANAGE
RELATIONSHIP
Establish Metrics and
Success Criteria & SLA ’s
Manage Evaluate & Enhance
Satisfaction Performance
Measure
Satisfaction
Customer/Partner Relationships can be organized into a framework
Best Practice Frameworks 101 9 Shail Sood

10. Framework: Industry Print
Inventory OM & Provisioning Alarm Management Mediation
Pre-order
Order Capture Escalation
support
Network Validation and Order Trouble Ticket Customer Usage data
GIS Qualification Decomposition Raising Notification storage
Reconciliation
Service and Order Status Data
Network Workflow Maintenance SLA
Network Tracking & Formatting and
Autodiscovery Management Scheduling Management
Correlation Reporting Presentation
Physical & Multilayer Cross domain Data
Asset Lifecycle LSR / ASR Root cause
Logical Service fault Correlation &
Management Management analysis
Inventory Activation correlation Filtering
Service Software Service Support Alarm Data
Fault Trending
Inventory Inventory Testing Network Build Handling Validation
CPE Support Support fault Fault Multi source
Capacity Scenario Network
Management Modeling Procurement resolution Detection data collection
Grooming
Dynamic
Design, Find, Performance
Service
Pre-Assign Reporting
Management
Best Practice Frameworks 101 Automated Batch
10 Manual Shail Sood

11. Organization Design Framework Overview
• Fixed Real Estate/ Facilities • Rewards and Incentive Plan
• Future Merger Possibilities • Individual Performance Measures
• Continuous Improvement • Organization Chart
• Etc. • Etc.
Driver
Dependencies Detailed Design
Internal and External Components
Customer Needs
Organization Design Drivers
Regulatory and Legal
Issues
XYZ
Siperian Business
Processes
Siperian Product Vision,
Performance and Organization
Targets Design Guiding
Principles Organizational
Attributes
• Simplicity • Customer Focus
• Size and Balance • Operational Efficiency
• Specialization • Timely and Accurate Service
• Layers of supervision • Process Driven Organization and Workplan
• Etc. • Etc.
Best Practice Frameworks 101 11 Shail Sood

12. Enterprise Framework
• Row 1 – Scope
External Requirements and Drivers
Business Function Modeling
• Row 2 – Enterprise Model
Business Process Models What How Where Who When Why
1 Contextual Contextual
• Row 3 – System Model
Logical Models 2 Conceptual Conceptual
Requirements Definition
3 Logical Logical
• Row 4 – Technology Model
4 Physical Physical
Physical Models
Solution Definition and 5 As Built As Built
Development
6 Functioning Functioning
• Row 5 – As Built What How Where Who When Why
As Built
Deployment
• Row 6 – Functioning Enterprise
Functioning Enterprise
Evaluation
Best Practice Frameworks 101 12 Shail Sood

13. Management Frameworks Interoperability
Business Architectural
Business Direction Enterprise Governance
Planning Architecture
Resources
Runs the
Enterprise Structured Solution
Direction Development
Architectural
Direction
Project
Management
Operational Delivers Portfolio/ Project Governance
Management Management
Delivers
Best Practice Frameworks 101 13 Shail Sood