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The Social Media Boot Camp
With Shane Gibson
@shanegibson
#SocializedCamp @ceilisvan
Wifi:
Ceilis Public
irishnet1
Knowledge
& Literacy
Integrated
Strategy
Process
& Systems
Social DNA
& Culture
The Socialized Leader
4 Pillars of Digital Leadership
http://google-latlong.blogspot.ca/
You Can’t Build a Plan Without a Map
Pillar 1: Knowledge
& Literacy
• The state of the social media and
social networking landscape
• The big 8 networks and key emerging
networks and technology
• The mobile consumer and decision
maker
Is being a social
leader or organization
a nice to have, or
vital to success?
“Saying you don’t
believe in social media is
like saying you don’t
believe in the internet.” -
@garyvee
“There are no more marketing
gurus – just customers
with megaphones”
McKinsey Global Institute Study…
Return on
Investment
Return on
Investment
Owned?
Earned?
Paid?
Build Your
Media Asset
1.1Billion
200 Million
300 million updates/day
3BillionViews/Day
• 650,000 new members per day
• 5 million + Buttons clicked per day
100 Million/mo
49 % of
Top 100
28 % of 18 – 29 year olds
13 % of 30 – 49 year olds
3% of 50 – 65 year olds
Mobile Users/Day
7.3M
6.9M
Daily Active Mobile Users
25 Million Unique
1st
Time Buyers
Social referral value in e-commerce (Fast Company)
$68.78
$80.22
$179.36
Engagement Islands
Marketing Ecosystem
Mobile Social Canadians
Pillar 2 & 3 Integrated
Strategy
& Management
• Key Social Principles
• Best Practices on platforms
• Social Media Management Tools
• Social Selling
• Responding to Crisis
• Social Media Plans and Templates
“If you think you are a
leader and no one is
following you...
You’re actually just
going for a walk“
(Arabic Proverb)
Thought Leadership
Rules of Engagement
#1 Stop pitching and start connecting
#2 Doers win in the game of social media
#3 It’s not about you
#4 Be fearless in your contribution to community
#5 Don’t be a social spammer, engage
#6 Be authentic
#7 Be consistent
#8 Leverage through influencers and community
Social Careers
"job postings for social media roles have grown a
whopping 1300% in the last three years. And they
saw a sharp increase – from 883% to 1357% – in
Q2 2013 alone.
Another interesting learning: 42% of social media
positions are senior level. Brands see that
success in social often takes a seasoned
marketer’s expertise." - Offerpop.com
Social Leaders
Get Sociable!
More Filters and
Stops
• Less automation in Twitter
• Tougher rules on LinkedIn and
Facebook
• Following limits on Instagram
• Google updates their
Algorithm and upsets the
world
Community Leaders are Vital
Influence Teams
Fresh Unique
Content
Twitter
• Profile fundamentals
• Expanding reach
• Increasing engagement
• Your system and formula
Twitte
r
Formul
a
1. Morning Quote
2. Post Content
3. Post Some Tips
4. Retweet
5. Thank and Follow
6. Help Someone
7. Get Social
8. Connect with
Influencers
Twitte
r
Formul
a
Facebook
• New challenges
• Increasing reach
• Increasing engagement
• Customizing
• Sponsored Posts versus Ads
What gets lift?
FaceBook
Posts and Contests
Engaging Posts - Quizzes
In the Community
Memes / Pop-Culture
Sponsored Posts
Get Sociable!
Get Visual - Images
Offerpop.com
Offerpop.com
• Fangated Coupons
• Refer-a-friend Contests
• Photo contests
• Tug-of-war
• Video contests
• Caption contests
• Twitter deals
Example: A Simple and Trackable
Contest Code/Deal of the Week
• simple to execute
• brings people through the door
• can schedule weekly or use as a
means of moving food inventory
• track using Micros or Squirrel
• supplement with promoted posts
• post across all social platforms, or
use to drive traffic to particular
outpost
LinkedIn is a lot like the gym
Incomplete Profile =
Networking like this guy:
Business Pages
• How to start
• Adding Products and
Services
• Daily Content
Adding Connections
1. People you really know
2. People you sort-of know
3. People you don’t know
4. Only group one can be “blanket” added
5. For 2&3 customize and personalize
Summary
• LinkedIn works if you work it
• But your best foot forward
• It’s about business – have a business
page
• Connect daily with people
Who blogs anyway?
Blogging
• Blogging’s role in social media
communications
• What to blog about
• How to build traffic and subscribers
What to blog about?
• Frequently Asked Questions (List 20)
• New developments (cool factor, fun,
innovative, community focused, news)
• Events on-site or in the community
• Your take on local news
• Your take on mining news and events
What to blog about?
• Video (Yours and Others)
• Twitter stream on a topic
• Guest bloggers (experts, influencers, key
staff)
• Interviews via email, video, skype etc.
• Top 10 and list posts
• Transcribe Audio/Video
Building reader base
• Post content links (and partial posts) on
social networks
• Have an email subscription option
• Notify customers and existing newsletter
subscribers – use newsletter as a digest
• Reciprocal guest blogging
• Link from all other networks
• Put it in print
@Keenan
Listening
Business Intelligence
• Search.Twitter.com
• Google Alerts, Mention.net, talkwalker.com
• Facebook Search
• Linkedin Search
• Customer/Community blogs and social networks
• Competitor/Industry news, blogs, and social
networks
• Google Analytics
Blog.suggestionbox.com
Real-Time Feedback
Score Keeping?
Stakeholder Spotting
Twitter Search
(Local)
Intel/Data
Facebook Search
Social Selling CRM
SCRM
Social
email
Values
Preferences
Data
Relationship
History
Business
Intel
Personal
Intel
360 view
SCRM
Hootsuite
Can we just not do
it?
Get in the game
Boeing
Mediadecoder.com:
“Like many large companies we do not
accept unsolicited ideas. Experience
showed that most ideas had already been
considered by our engineers and that
there can be unintended consequences to
simply accepting these ideas.The time,
cost and risk involved in processing them,
therefore, were not justified by the
benefits gained.” - Boeing
How to Win
1. Align with Program and Community Goals
2. Identify Your Your Nano-tribes
3. Pick the Right Platforms
4. Map out Social Media Policy & Educate
5. Map out Your Plan
6. Implement Listening and Engagement
Strategy
7. Create focused content/conversations
8. Scale through community and influencer
relationship building
Pillar 4 Social DNA
Becoming a Social Business
• Social Media Policy
• Social Staff
• Breaking Down Silos
• Getting Social With Each Other
• Social Media Education & Sharing
• Failing Forward
AltimeterGroup.com
Social Media Policy
• Protects:
• Your Brand
• Customer, Investors & Community
• The Employee
Policy
• Safety
• Privacy
• Proprietary
• Process
• Etiquette
• Engagement
It Belongs to Everyone
Social Media
Education
• List necessary competencies per
position (Tools, strategy, technology)
• Form best practices groups and set-up
education days
• Customized training
• Public courses
• Online resources
Online Quicklist
• Problogger.net
• Socialized.me/blog
• Closingbigger.net
• Marketingprofs.com
• Lynda.com
• Hootsuite University
• Mashable
Marketing is an
experiment.
Get Sociable!

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Social Media Boot Camp Vancouver October 2013

Notes de l'éditeur

  1. Shane share ’s his favorite quote
  2. Steve covers Disengaged. Introduces thought leaders.
  3. Shane is odd.