Customer Service 2.0: Lessons from KLM's mis-handled off-loading of Filipino teenager Arjean

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Lessons from KLM's mis-handled off-loading of Filipino teenager Arjean and the ensuing social media backlash. If you work in an airline or airport organisation and wish to download the slides, please email contact@simpliflying.com

Business Technologie

We Believe in Thinking Differently
about Aviation Marketing

bbbbThe conversation moves to social media

https://www.facebook.com
/Goodxorg/posts/52782899
3937098

https://www.facebook.com/photo.
php?fbid=10153072478500035&set
=o.273795515772&type=1&theater

American Airlines Flight 24
Download full infographic here

http://www.SimpliFlying.com
For more case-studies:
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Customer Service 2.0: Lessons from KLM's mis-handled off-loading of Filipino teenager Arjean

1. We Believe in Thinking Differently about Aviation Marketing

2. bbbbThe background story

6. • • • • • •

7. bbbbThe events – at the airport

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12. bbbbThe conversation moves to social media

13. https://www.facebook.com /Goodxorg/posts/52782899 3937098

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31. https://www.facebook.com/photo. php?fbid=10153072478500035&set =o.273795515772&type=1&theater

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34. bbbbLessons from FedEx

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38. bbbbAre you ready for the next crisis?

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40. Download full infographic here

41. American Airlines Flight 24 Download full infographic here

42. http://www.SimpliFlying.com For more case-studies: www.SimpliFlying.com Helping airlines & airports engage travelers profitably