http://gigaom.com/2013/05/16/the-web-giants-are-rising-above-humans-and-their-petty-rules-and-that-worries-me/ The titans of the web are rebels, playing by their own rules. That is to be applauded at times, but we should also be thinking about the wider, long-term implications for society and fair competition. I read a great Tumblr post today. No idea who wrote it, but it’s an expression of extreme annoyance with Google, PayPal and other online behemoths that have grown way beyond the “startup” stage but that still don’t provide proper, human customer support because it’s hard to scale at low cost. “It’s easy to make big money when you get to keep all the profits,” the Glass Balcony post points out, before complaining about the impact of these low-outlay ways on real people: Related Videos: http://www.scribd.com/abney_and_associates http://vimeo.com/62483704

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