SlideShare une entreprise Scribd logo
1  sur  30
Marketing in the New Conversational Age A Mediabistro Social Media Boot Camp  Webinar session Summer, 2011
Part 1  What has Happened?
Decade of Disruption ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],Conversational Age Emerges
Part 2  How we got here
Fire Starters of Conversational Age
The 50s: Lies & Losses
Rock beats Marriage
The 60s:  Crowd Power
From the 70s-90s ,[object Object],[object Object],[object Object],[object Object]
Causes for Disruption ,[object Object],[object Object],[object Object],[object Object]
Part 3  Marketing’s Full Circle
Greek Marketplace
Marketplace Conversations
Local Shop Succombs…
…  To Big Blocks
2000 Years of Slow Change ,[object Object],[object Object],[object Object],[object Object],[object Object]
Then 10 Years of Disruption ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object]
Customer at the Center ,[object Object],[object Object],[object Object],[object Object],[object Object]
Lou Gerstner at IBM ,[object Object],[object Object],[object Object]
Scott Cook at Intuit ,[object Object]
 
SAP: ‘We’re Staying ,[object Object],[object Object],[object Object],[object Object],[object Object]
From Dell Hell  to Listen & Respond Confidential and Proprietary.  © 2010 Bazaarvoice, Inc.
Kraft & Cutting Remarks Confidential and Proprietary.  © 2010 Bazaarvoice, Inc.
L.L.Bean’s Itchy Twitchy Feeling
Customer-centric advantages ,[object Object],[object Object],[object Object],[object Object],[object Object],Confidential and Proprietary.  © 2010 Bazaarvoice, Inc.
Marketer’s Changing Role ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Shel Israel [email_address] @ShelIsrael GlobalNeighbourhoods.net

Contenu connexe

En vedette

How Social Media Changes PR & Why Lawyers Should Care
How Social Media Changes PR & Why Lawyers Should CareHow Social Media Changes PR & Why Lawyers Should Care
How Social Media Changes PR & Why Lawyers Should Careshel israel
 
Website Tour
Website TourWebsite Tour
Website Tourkworrell
 
Libraries: Staying relevant in the Online Era
Libraries: Staying relevant in the Online EraLibraries: Staying relevant in the Online Era
Libraries: Staying relevant in the Online Erashel israel
 
Nature Haiku
Nature  HaikuNature  Haiku
Nature Haikukworrell
 
Crossroads 8th Grade
Crossroads 8th GradeCrossroads 8th Grade
Crossroads 8th Gradekworrell
 
Velha Tatuada P P S
Velha Tatuada  P P SVelha Tatuada  P P S
Velha Tatuada P P Sguest66a6a4
 
Braiding Radio with Social Media
Braiding Radio with Social MediaBraiding Radio with Social Media
Braiding Radio with Social Mediashel israel
 

En vedette (14)

Spain
SpainSpain
Spain
 
How Social Media Changes PR & Why Lawyers Should Care
How Social Media Changes PR & Why Lawyers Should CareHow Social Media Changes PR & Why Lawyers Should Care
How Social Media Changes PR & Why Lawyers Should Care
 
Sart Av2
Sart Av2Sart Av2
Sart Av2
 
Milieu
MilieuMilieu
Milieu
 
Website Tour
Website TourWebsite Tour
Website Tour
 
Libraries: Staying relevant in the Online Era
Libraries: Staying relevant in the Online EraLibraries: Staying relevant in the Online Era
Libraries: Staying relevant in the Online Era
 
Nature Haiku
Nature  HaikuNature  Haiku
Nature Haiku
 
Media bistro
Media bistroMedia bistro
Media bistro
 
Crossroads 8th Grade
Crossroads 8th GradeCrossroads 8th Grade
Crossroads 8th Grade
 
Government
GovernmentGovernment
Government
 
Twtrcon
TwtrconTwtrcon
Twtrcon
 
Velha Tatuada P P S
Velha Tatuada  P P SVelha Tatuada  P P S
Velha Tatuada P P S
 
Braiding Radio with Social Media
Braiding Radio with Social MediaBraiding Radio with Social Media
Braiding Radio with Social Media
 
Cn Bloggercon
Cn BloggerconCn Bloggercon
Cn Bloggercon
 

Similaire à Media bistro

Social Media Presentation - Scottish Food and Drink (Dubai - all 3 parts)
Social Media Presentation - Scottish Food and Drink (Dubai - all 3 parts)Social Media Presentation - Scottish Food and Drink (Dubai - all 3 parts)
Social Media Presentation - Scottish Food and Drink (Dubai - all 3 parts)Hamill Associates Ltd
 
Presentatie Steven van Belleghem @ B2B Goes Social - Presentation
Presentatie Steven van Belleghem @ B2B Goes Social - PresentationPresentatie Steven van Belleghem @ B2B Goes Social - Presentation
Presentatie Steven van Belleghem @ B2B Goes Social - Presentationb2bgs
 
Wikibrands - Internet Hungary
Wikibrands - Internet HungaryWikibrands - Internet Hungary
Wikibrands - Internet HungarySean Moffitt
 
Social Media For Entrepreneurs
Social Media For EntrepreneursSocial Media For Entrepreneurs
Social Media For EntrepreneursCatherine Tryon
 
Digital Marketing 101 5496
Digital Marketing 101 5496Digital Marketing 101 5496
Digital Marketing 101 5496prashantnandan1
 
10 Trends For Social Media In 2010 Social Media Arizona 2010
10 Trends For Social Media In 2010 Social Media Arizona 201010 Trends For Social Media In 2010 Social Media Arizona 2010
10 Trends For Social Media In 2010 Social Media Arizona 2010C. Edward Brice
 
Tippie MBA Marketing Academy Guest Lecture
Tippie MBA Marketing Academy Guest LectureTippie MBA Marketing Academy Guest Lecture
Tippie MBA Marketing Academy Guest LectureLydia Fine
 
Howard Parry-Husbands - POI Presentation
Howard Parry-Husbands - POI PresentationHoward Parry-Husbands - POI Presentation
Howard Parry-Husbands - POI PresentationRoss Dawson
 
Turdy Brown Trousers | B2B Marketing Conference - Scot McKee
Turdy Brown Trousers | B2B Marketing Conference - Scot McKeeTurdy Brown Trousers | B2B Marketing Conference - Scot McKee
Turdy Brown Trousers | B2B Marketing Conference - Scot McKeeBirddogB2B
 
Bank geoown presentation
Bank geoown presentationBank geoown presentation
Bank geoown presentationAbhijeet Kelkar
 
Social media
Social mediaSocial media
Social mediahuynh222
 
Social media How well we do it?
Social media How well we do it?Social media How well we do it?
Social media How well we do it?pressepapiers
 
Staggering effect of social media
Staggering effect of social mediaStaggering effect of social media
Staggering effect of social mediadgschuth
 

Similaire à Media bistro (20)

Social Media Presentation - Scottish Food and Drink (Dubai - all 3 parts)
Social Media Presentation - Scottish Food and Drink (Dubai - all 3 parts)Social Media Presentation - Scottish Food and Drink (Dubai - all 3 parts)
Social Media Presentation - Scottish Food and Drink (Dubai - all 3 parts)
 
6&7 Feb Social Media Masterclass feb 2016 - Day 1
6&7 Feb Social Media Masterclass feb 2016 - Day 16&7 Feb Social Media Masterclass feb 2016 - Day 1
6&7 Feb Social Media Masterclass feb 2016 - Day 1
 
Presentatie Steven van Belleghem @ B2B Goes Social - Presentation
Presentatie Steven van Belleghem @ B2B Goes Social - PresentationPresentatie Steven van Belleghem @ B2B Goes Social - Presentation
Presentatie Steven van Belleghem @ B2B Goes Social - Presentation
 
Wikibrands - Internet Hungary
Wikibrands - Internet HungaryWikibrands - Internet Hungary
Wikibrands - Internet Hungary
 
ICCE SOCIAL MEDIA MASTERCLASS
ICCE SOCIAL MEDIA MASTERCLASSICCE SOCIAL MEDIA MASTERCLASS
ICCE SOCIAL MEDIA MASTERCLASS
 
Arts adminsocialmediamasterclassmar2016 day1-160207192550
Arts adminsocialmediamasterclassmar2016 day1-160207192550Arts adminsocialmediamasterclassmar2016 day1-160207192550
Arts adminsocialmediamasterclassmar2016 day1-160207192550
 
Social Media For Entrepreneurs
Social Media For EntrepreneursSocial Media For Entrepreneurs
Social Media For Entrepreneurs
 
Digital Marketing 101 5496
Digital Marketing 101 5496Digital Marketing 101 5496
Digital Marketing 101 5496
 
Digital + Marketing 101
Digital + Marketing 101Digital + Marketing 101
Digital + Marketing 101
 
Social Media Presented By Ritz Marketing 2.16.11
Social Media Presented By Ritz Marketing 2.16.11Social Media Presented By Ritz Marketing 2.16.11
Social Media Presented By Ritz Marketing 2.16.11
 
Secrets of
Secrets of Secrets of
Secrets of
 
10 Trends For Social Media In 2010 Social Media Arizona 2010
10 Trends For Social Media In 2010 Social Media Arizona 201010 Trends For Social Media In 2010 Social Media Arizona 2010
10 Trends For Social Media In 2010 Social Media Arizona 2010
 
Tippie MBA Marketing Academy Guest Lecture
Tippie MBA Marketing Academy Guest LectureTippie MBA Marketing Academy Guest Lecture
Tippie MBA Marketing Academy Guest Lecture
 
Howard Parry-Husbands - POI Presentation
Howard Parry-Husbands - POI PresentationHoward Parry-Husbands - POI Presentation
Howard Parry-Husbands - POI Presentation
 
Turdy Brown Trousers | B2B Marketing Conference - Scot McKee
Turdy Brown Trousers | B2B Marketing Conference - Scot McKeeTurdy Brown Trousers | B2B Marketing Conference - Scot McKee
Turdy Brown Trousers | B2B Marketing Conference - Scot McKee
 
Inbound Marketing
Inbound MarketingInbound Marketing
Inbound Marketing
 
Bank geoown presentation
Bank geoown presentationBank geoown presentation
Bank geoown presentation
 
Social media
Social mediaSocial media
Social media
 
Social media How well we do it?
Social media How well we do it?Social media How well we do it?
Social media How well we do it?
 
Staggering effect of social media
Staggering effect of social mediaStaggering effect of social media
Staggering effect of social media
 

Plus de shel israel

Lundquist.Digital Seminar
Lundquist.Digital SeminarLundquist.Digital Seminar
Lundquist.Digital Seminarshel israel
 
Lethal Generosity
Lethal GenerosityLethal Generosity
Lethal Generosityshel israel
 
Stellar Presentations for SARTA
Stellar Presentations for SARTAStellar Presentations for SARTA
Stellar Presentations for SARTAshel israel
 
StepOne Prezo Workshop
StepOne Prezo WorkshopStepOne Prezo Workshop
StepOne Prezo Workshopshel israel
 
Customer intelligence
Customer intelligence Customer intelligence
Customer intelligence shel israel
 
HP Tweeting the Competition
HP Tweeting the CompetitionHP Tweeting the Competition
HP Tweeting the Competitionshel israel
 
San Mateo Leadership Conf
San Mateo Leadership ConfSan Mateo Leadership Conf
San Mateo Leadership Confshel israel
 

Plus de shel israel (15)

Lundquist.Digital Seminar
Lundquist.Digital SeminarLundquist.Digital Seminar
Lundquist.Digital Seminar
 
Telstra
Telstra Telstra
Telstra
 
Generali 3
Generali 3Generali 3
Generali 3
 
Lethal Generosity
Lethal GenerosityLethal Generosity
Lethal Generosity
 
Korea prez vff
Korea prez vffKorea prez vff
Korea prez vff
 
Stellar Presentations for SARTA
Stellar Presentations for SARTAStellar Presentations for SARTA
Stellar Presentations for SARTA
 
Ispra tel aviv
Ispra tel avivIspra tel aviv
Ispra tel aviv
 
India prezo
India prezo India prezo
India prezo
 
StepOne Prezo Workshop
StepOne Prezo WorkshopStepOne Prezo Workshop
StepOne Prezo Workshop
 
Customer intelligence
Customer intelligence Customer intelligence
Customer intelligence
 
HP Tweeting the Competition
HP Tweeting the CompetitionHP Tweeting the Competition
HP Tweeting the Competition
 
San Mateo Leadership Conf
San Mateo Leadership ConfSan Mateo Leadership Conf
San Mateo Leadership Conf
 
Symposium
Symposium Symposium
Symposium
 
Government
GovernmentGovernment
Government
 
Blog Orlando
Blog OrlandoBlog Orlando
Blog Orlando
 

Dernier

Understanding the Pakistan Budgeting Process: Basics and Key Insights
Understanding the Pakistan Budgeting Process: Basics and Key InsightsUnderstanding the Pakistan Budgeting Process: Basics and Key Insights
Understanding the Pakistan Budgeting Process: Basics and Key Insightsseribangash
 
Russian Faridabad Call Girls(Badarpur) : ☎ 8168257667, @4999
Russian Faridabad Call Girls(Badarpur) : ☎ 8168257667, @4999Russian Faridabad Call Girls(Badarpur) : ☎ 8168257667, @4999
Russian Faridabad Call Girls(Badarpur) : ☎ 8168257667, @4999Tina Ji
 
Unlocking the Secrets of Affiliate Marketing.pdf
Unlocking the Secrets of Affiliate Marketing.pdfUnlocking the Secrets of Affiliate Marketing.pdf
Unlocking the Secrets of Affiliate Marketing.pdfOnline Income Engine
 
0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdf0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdfRenandantas16
 
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesMysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesDipal Arora
 
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service Jamshedpur
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service JamshedpurVIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service Jamshedpur
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service JamshedpurSuhani Kapoor
 
9599632723 Top Call Girls in Delhi at your Door Step Available 24x7 Delhi
9599632723 Top Call Girls in Delhi at your Door Step Available 24x7 Delhi9599632723 Top Call Girls in Delhi at your Door Step Available 24x7 Delhi
9599632723 Top Call Girls in Delhi at your Door Step Available 24x7 DelhiCall Girls in Delhi
 
Creating Low-Code Loan Applications using the Trisotech Mortgage Feature Set
Creating Low-Code Loan Applications using the Trisotech Mortgage Feature SetCreating Low-Code Loan Applications using the Trisotech Mortgage Feature Set
Creating Low-Code Loan Applications using the Trisotech Mortgage Feature SetDenis Gagné
 
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779Delhi Call girls
 
Insurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usageInsurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usageMatteo Carbone
 
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...Dave Litwiller
 
Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...Roland Driesen
 
Sales & Marketing Alignment: How to Synergize for Success
Sales & Marketing Alignment: How to Synergize for SuccessSales & Marketing Alignment: How to Synergize for Success
Sales & Marketing Alignment: How to Synergize for SuccessAggregage
 
Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023Neil Kimberley
 
Monte Carlo simulation : Simulation using MCSM
Monte Carlo simulation : Simulation using MCSMMonte Carlo simulation : Simulation using MCSM
Monte Carlo simulation : Simulation using MCSMRavindra Nath Shukla
 
Best Basmati Rice Manufacturers in India
Best Basmati Rice Manufacturers in IndiaBest Basmati Rice Manufacturers in India
Best Basmati Rice Manufacturers in IndiaShree Krishna Exports
 
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...lizamodels9
 
Pharma Works Profile of Karan Communications
Pharma Works Profile of Karan CommunicationsPharma Works Profile of Karan Communications
Pharma Works Profile of Karan Communicationskarancommunications
 

Dernier (20)

Understanding the Pakistan Budgeting Process: Basics and Key Insights
Understanding the Pakistan Budgeting Process: Basics and Key InsightsUnderstanding the Pakistan Budgeting Process: Basics and Key Insights
Understanding the Pakistan Budgeting Process: Basics and Key Insights
 
Russian Faridabad Call Girls(Badarpur) : ☎ 8168257667, @4999
Russian Faridabad Call Girls(Badarpur) : ☎ 8168257667, @4999Russian Faridabad Call Girls(Badarpur) : ☎ 8168257667, @4999
Russian Faridabad Call Girls(Badarpur) : ☎ 8168257667, @4999
 
Unlocking the Secrets of Affiliate Marketing.pdf
Unlocking the Secrets of Affiliate Marketing.pdfUnlocking the Secrets of Affiliate Marketing.pdf
Unlocking the Secrets of Affiliate Marketing.pdf
 
0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdf0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdf
 
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesMysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
 
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service Jamshedpur
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service JamshedpurVIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service Jamshedpur
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service Jamshedpur
 
9599632723 Top Call Girls in Delhi at your Door Step Available 24x7 Delhi
9599632723 Top Call Girls in Delhi at your Door Step Available 24x7 Delhi9599632723 Top Call Girls in Delhi at your Door Step Available 24x7 Delhi
9599632723 Top Call Girls in Delhi at your Door Step Available 24x7 Delhi
 
Creating Low-Code Loan Applications using the Trisotech Mortgage Feature Set
Creating Low-Code Loan Applications using the Trisotech Mortgage Feature SetCreating Low-Code Loan Applications using the Trisotech Mortgage Feature Set
Creating Low-Code Loan Applications using the Trisotech Mortgage Feature Set
 
Forklift Operations: Safety through Cartoons
Forklift Operations: Safety through CartoonsForklift Operations: Safety through Cartoons
Forklift Operations: Safety through Cartoons
 
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
 
Insurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usageInsurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usage
 
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
 
Nepali Escort Girl Kakori \ 9548273370 Indian Call Girls Service Lucknow ₹,9517
Nepali Escort Girl Kakori \ 9548273370 Indian Call Girls Service Lucknow ₹,9517Nepali Escort Girl Kakori \ 9548273370 Indian Call Girls Service Lucknow ₹,9517
Nepali Escort Girl Kakori \ 9548273370 Indian Call Girls Service Lucknow ₹,9517
 
Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...
 
Sales & Marketing Alignment: How to Synergize for Success
Sales & Marketing Alignment: How to Synergize for SuccessSales & Marketing Alignment: How to Synergize for Success
Sales & Marketing Alignment: How to Synergize for Success
 
Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023
 
Monte Carlo simulation : Simulation using MCSM
Monte Carlo simulation : Simulation using MCSMMonte Carlo simulation : Simulation using MCSM
Monte Carlo simulation : Simulation using MCSM
 
Best Basmati Rice Manufacturers in India
Best Basmati Rice Manufacturers in IndiaBest Basmati Rice Manufacturers in India
Best Basmati Rice Manufacturers in India
 
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
 
Pharma Works Profile of Karan Communications
Pharma Works Profile of Karan CommunicationsPharma Works Profile of Karan Communications
Pharma Works Profile of Karan Communications
 

Media bistro

Notes de l'éditeur

  1. Personally, I have lots of interest in what the disruptors have done. They started the fires that have changed communications between people and institutions. I call them fire starters. I’m writing a book about them. One interesting aspect is that radio is one of the seeds that grew the revolution now coming to a close.
  2. But there was something else going on in the 50s. The Cold War included policies that scared Hell out of us kids. We were schooled that in case of nuclear attack, we should jump under our desks and cover our heads with our hands. After the blast, the next thing we were supposed to do was turn on our radios to Conelrad—the Civil Defense network. Civilization as we knew it might disappear, but radio would be there to give us the information we needed to start over again. A few years later we realized that all this was both macabre and silly. We began not to trust authorities at their word. But somehow the voices on the radio, maintained and expanded their credibility.
  3. My generation fomented this Conversational Revolution. It is, in part, a result of the culture that shaped us as we grew up. An example: In 1955, Rock Around Clock beat out Love & Marriage for most popular song. Rock would become the music of a generation a music filled with rebellious notes, a music hated by many of our parents but embraced by our children and now grandkids. Rock set the rhythm for much revolution and radio fed it to us.
  4. The rebellion, cultivated silently in the 50s exploded when my generation went off to college in the 60s. TV may have presented dramatic visuals. But radio was with us as we marched. In this photo here, there are probably scores, perhaps hundreds of people with portables. We learned about our demonstrations as we marched from the radio. Radio told us how many we were, and if somewhere, we had turned violent. It often told us what police planned to do about us.. Radio in the 60s played the same role as Twitter did in Egypt as a source of information for people on the streets.
  5. Dec. 10 22K convos a day Operationalizelistening,” Manish Mehta Distribute by relevancy Trained 5K
  6. Case #1 Kraft Salad Dressing SM talk of bottle tampering foil causing cuts Redesigned bottle Joined conversation Outreach program
  7. Customer Intelligence results Better products & services Improved loyalty Increased profits Makes managers heroes