This slide deck is taken from our latest webinar on positioning CRM Online with Office 365, helping MSPs grow their sales revenues. You can watch full webinar here: https://youtu.be/ybsdMwMuvB0?list=PLEa41j4cxuzRCXtyg-9Ezk_kfJTyfDiU7

1. April 13, 2016
Positioning CRM Online
with Office 365
SherWeb Webinar Series

2. Ron Chang
Senior Product Marketing Manager, Dynamics
CRM at Microsoft
Speakers
Sasha Kalevar
Product Technician, CRM at SherWeb
Cigdem Aygun
National Partner Technology Strategist, Dynamic
CRM at Microsoft

3. • The CRM Online Opportunity
• CRM Online with Office 365
• CRM Online Live Demo
• SherWeb’s CRM Online Value Prop
• Becoming a SherWeb Partner & CRM
Online Promo
• Q&A
Agenda

4. The CRM Online Opportunity

5. Some Key Stats…
• 87% of CRM deployments are in the cloud
• CRM usage has increased by 20% in the past
2 years
• 53% of businesses have invested in CRM
systems

6. Why Add CRM to
Your Cloud Portfolio?
• Add services revenue on top of your
recurring license margin
• Retention of your current customer base
• Position yourself in a growing market
• Natural extension of Office 365
• Build new MRR and increase ARPU
• Low churn rate

7. CRM Online & Office 365

8. Why should a smaller business care?
Because customer experience matters now more than ever
…and in an increasingly connected world,
your reputation is more important than ever.
It’s what differentiates you
It’s how you win and keep customers
It’s how you grow your business
of all internet users
are now active on
social media
72%
of internet users trust
consumer opinions
posted online
68%
of consumers are
willing to pay more for a
better customer
experience
86%
of customers have left a
brand due to bad
customer service
65%

9. Microsoft Dynamics CRM Online
Get visibility into your
organization to make
informed decisions and grow
your business
Business Insight
Empower your sales and
service employees to do their
best work every time from
virtually anywhere
Team Productivity
Make it easy for everyone in
your organization to get the
information needed to deliver
great customer experiences
Customer
Engagement

10. Demo
Overview
Veronica Quek
Sales
Representative
CONTOSO
An experienced sales
executive
This demonstration provides a high-level overview about
Dynamics CRM Online.

11. Dynamics CRM Online and Office 365
A comprehensive solution
Get CRM that works seamlessly with
familiar tools, like Outlook and Excel
Access customer history, set up meetings,
and connect with anyone in a few clicks
Rely on an affordable enterprise-class
cloud infrastructure from Microsoft
Microsoft
Dynamics CRM

12. Qualify Develop Propose Close
SALES PRODUCTIVITY WITH OFFICE 365

13. Demo
Sales Productivity
Veronica Quek
Sales
Representative
CONTOSO
An experienced sales
executive
Alex Wu
Customer
NORTHWIND
TRADERS
Decision-maker from
Northwind Traders driving 3D
printer purchase
.
This demonstration highlights how CRM Online and Office 365 guide
sellers to engage better with their customers and close more deals.
Jamie Reding
Customer Service
Representative
CONTOSO
An experienced
customer service
center agent

14. An easy path with Microsoft Dynamics CRM Online
Partners can help customers
define their own path
Social Media
Insight
Marketing
Automation
Customer
Service
Opportunity
Management
 Easy for business of any size
 Uses familiar tools
 Work at your own pace

15. I N T E G R A T E D C R M
S O L U T I O N H E L P S B I K E
B U I L D E R S U P P O R T
L O C A L S A L E S R E P S
• “All of a sudden it was like, boom—all of this
information is all in the open, transparent. Things
were getting done because everyone had a new
kind of awareness of what was going on in
the group.”
• Steve Novoselac
• Business Intelligence and .NET Development
Manager

16. CRM Online Licenses

17. 4 Different SKUs Available to Partners
You can see a full comparison table at www.sherweb.com/crm-online/licenses
Essentials Basic Professional
Professional
Office 365 Add-On
For entry-level users All features
available except
Admin
functionalities
Full capabilities
for power users
Best value
Bundle with O365
Business Premium
or Enterprise E3 or
E5

18. Why CRM Online with SherWeb?

19. • One-Stop shop Experience with Partner
Portal
• Minimal investments required to build
internal capabilities around:
 Sales and tech pre-sales
 Ongoing technical support
• Leverage SherWeb’s sales & professional
services capabilities
• Industry-leading margins
– An average of 18% margins for CRM plans
• Focus on selling!
CRM Online
Partner Benefits
with SherWeb

20. • Still benefit from Microsoft’s revenue
recognition (with your MPN ID)
– Keep ownership of your CRM Online sales
– Maintain MS access, competencies, certifications
and incentives
• Seamlessly transfer your existing MS
Advisor and Open subscriptions
– Multi-channel existing subscription move
– Co-existing options
CRM Online
Partner Benefits
with SherWeb

21. Unbeatable Tech Support
How much is this support really worth?
A minimum of 5 techs (ideally 11) is required to cover a 24/7 support shift.
At $40K/year, this means an annual investment of $200K-$400K just to get started.
VIP Help
Desk
Senior & Certified
Technicians
40
SECONDS
70+
NET
PROMOTER
SCORE
Average
Response Time
Outstanding
Customer Support
24/7/365
BILINGUA
L
SUPPORT
SherWeb Canadian
Call Center

22. CRM Online Promotion

23. Partner
Enablement
• Dedicated Account Executive
• 1:1 Partner training sessions (sales/tech)
• Training videos, guides and webinars (sales
and technical)
• Partner toolbox with sales, technical and
marketing tools
Sign up on our website: there’s no
commitment!
www.sherweb.com/partners

24. CRM Online Promotion

25. SIGN UP TODAY!
No obligation, training or certification required.
Contact your Account Executive!
Website: www.sherweb.com/partners
Email: partner@sherweb.com
Call: 1-855-253-3213/
Q&A