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Conflict management

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Birla Institute of Management Technology
Birla Institute of Management Technology

Conflict Management

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Conflict Management
Meaning and Definition ,[object Object],[object Object],[object Object]
Overview ,[object Object],[object Object],[object Object],[object Object]
The Root Causes of Workplace Conflict ,[object Object]
Conflict is a problem when it: ,[object Object],[object Object],[object Object],[object Object]
stages of conflict ,[object Object]
Developmental stages ,[object Object]
[object Object],[object Object]
[object Object],[object Object]
What is conflict management? ,[object Object],[object Object]
Managerial Actions that Cause Workplace Conflicts ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object]
[object Object],[object Object],[object Object]
[object Object],a. Avoiding conflict, "passing the buck" with little follow-through on decisions. b. Employees see the same continued issues in the workplace. c. Supervisors don't understand the jobs of their subordinates.
Key Managerial Actions / Structures to Minimize Conflicts ,[object Object],Ensure: a. Job roles don't conflict. b. No tasks "fall in a crack".
[object Object]
[object Object],[object Object]
[object Object],[object Object]
What modes do people use to address conflict? ,[object Object],[object Object],[object Object],[object Object],[object Object]
AVODING MODE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Accommodating mode ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Competing mode ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Compromising mode ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Collaborating mode ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Manage a Conflict Within Yourself - "Core Process" ,[object Object]
[object Object]
[object Object],[object Object]
[object Object]
To Manage a Conflict With Another - "Core Process" ,[object Object]
[object Object]
[object Object],[object Object]
[object Object],a. Ask the other person to let you rephrase (uninterrupted) what you are hearing from them to ensure you are hearing them. b. To understand them more, ask open-ended questions. Avoid "why" questions - those questions often make people feel defensive.
[object Object]
[object Object],[object Object],[object Object],[object Object]
[object Object]

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