In business, there are elements that are required to help our business operate efficiently. This includes a solid human resources department, qualified IT staff and the funds required to keep them all on the payroll.

1. Custom Software Solutions to Improve
Business Efficiency
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2. In business, there are elements that are required to
help our business operate efficiently. This includes a
solid human resources department, qualified IT staff
and the funds required to keep them all on the
payroll. But what many entrepreneurs don’t realise is
that business software solutions are also critical to
ensure that your business runs efficiently.
With the right custom software solutions in place,
your employees will be able to streamline work,
ensure that tasks are being completed on time and
ensure that everyone knows what is expected of
them. In fact, when implemented properly, the best
business software solutions will even help you to
maximise your returns and ensure that the time spent
by each employee is focused on the areas of their
expertise.
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3. These custom software solutions work especially
well, when your business has multiple locations
across the globe. You can assign company
employees to the same projects and assign each task
that can be completed at the same time. As these
items are completed, they are recorded in the
software and a new task is created for the next
individual who needs to handle a portion of the
project. This lets everyone know the status and
where delays are in the development process.
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4. Of course, this means communication is critical. This
is where communication in the various business
software solutions is important. You will want to
customise the design so that individuals can note
their progress and delays in the system. These can
be monitored by members of your administrative
team and that information can be used to help those
struggling and to keep an active trail, so you
know what concerns you may run into again, in the
future.
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5. Ensure the following are part of your custom
software solution:
• The ability to setup permission levels for
employees
• Access to the code so that you can customise
fields, deadlines and other critical areas that relate
to your business.
• Receive regular updates that can be installed,
without wiping out the changes you have made.
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6. Some custom software solutions can also be designed to
work for any department in your company. That
increased usability helps to make it cost effective. This
can include tracking for your sales department, so the
team knows where customers stand, or detailed billing
information to show what stage a customer is in for their
billing cycles.
From a customer service standpoint, you will even find
that this software can prove to be invaluable. When they
call your business, their calls can be tracked from start
to finish. In individualised profiles you can take notes
about what the interaction was about and what the
customer was looking for. This can give you some insight
into what the needs of your customers are, while helping
to create the best possible experience for the customer.
This is achieved by noting their preferences and
ensuring they don’t have to verify information several
times during a call.
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7. The bottom line is: A custom software solution can
meet the unique way your business operates. It is
designed to be simple, yet a powerful tool to bring
most all the business components under the one
platform for greater efficiency.
www.shivam.com.au

8. Shivam Technologies Pty. Ltd.
Suite 1209, 530 Little Collins Street
Melbourne Victoria 3000
Australia
Phone: 1300 894 506
Fax: (03) 9614 5858
Email: info@shivam.com.au
Website: www.shivam.com.au
www.shivam.com.au