1. Apollo hospitals of India PRESENTED BY: GROUP 5 ANCHAL GHAI (500802501) RISHAMDEEP KAUR (500801515) SHRAY JALI (500901062) VISHAL CHAUDHARY (500901067)

3. Health care Lack of adequate medical personnel & facilities. State provided most health care in India.

4. Dr. prathap c. reddy Born in Madras. Served residency at Massachusetts General Hospital becoming specialist in cardiology. 1970s- Decided to create a private hospital with all medical specialties under one roof with state-of-the-art treatment.

5. Management principles

6. MANAGEMENT PHILOSOPHY Medical Personnel Medical Technology Employees Value Hospitality

8. Hired top-quality doctors in all medical specialties.

10. APOLLO HOSPITAL MADRAS Apollo serves middle- to upper-income patients Apollo provides primary care service but they mainly focus on tertiary care service(advanced therapy and surgery)

11. MEDICAL PERSONNEL 120 consultant doctors were key to its reputation Benefits both hospital and consultant doctors

12. MEDICAL TECHNOLOGY Signifies Apollo’s success & critical part of its services. Apollo carefully managed equipment purchases & utilization. Aim is to familiarize doctors & make them comfortable by adopting latest technology. Apollo treats patients as quickly as possible to reduce the average length of stay.

14. Culture

16. Functional training

18. value Pioneer in cardiothoracic surgery. Mortality rates for bypass operations:2-3% Kidney transplantation 1st hospital to mandate that all donated blood be tested for HIV infection.

19. Total opportunity cost Quick diagnosis & treatment Average stay- 7 days Average income of patients- ` 63,500 per year for 300 days of work Charged 10-15% less than top hospitals of Mumbai & New Delhi

20. Quality assurance Guest Relations Department’s 50 staff members interviewed patients. Patient complaints noted in writing. Recorded in database. Invitation to former patients.

22. Paging

23. Hygiene

25. RECONCILING MEDICAL & BUSINESS GOALS Training to committees of consultants & administrators. Collaborative problem solving & conflict resolution.

28. Aimed at women

29. Low-priced preventative check-up package for a family of 4

34. PRICE COMPETITION

35. LESS FAMOUS CONSULTANTS

36. CONCLUSION

38. www.google.com

39. www.apollohospitals.com

40. www.apolloahd.com