This is a result oriented workshop, based on the concepts discussed in the game changing book, 'The Path : Leveraging Operations in a Complex and Chaotic World'.

1. Managing Service Organization : the TOC Way
Learn How to Impact Business Results through Operational Improvements without Costly Trade-offs and Burn-outs
The ever more complex and chaotic world presents too many issues to
ONE DAY WORKSHOP FOR be addressed too fast. It forces managers to switch from one issue to
PRACTITIONERS another, only to dramatically dilute their attention. As a result, even
their best efforts which seem to improve performance of several parts
of the organization, do not often benefit the business as a whole.
Dr. Eliyahu Goldratt, the Israeli Physicist said, "The more complex a system is,
Knowledge Base
simpler it is." And, he thus provided the basis of a focusing mechanism to help
organizations in effectively dealing with the growing complexity of the day to 1. Theory of Constraints (TOC)
day operations. He propounded a management philosophy called 'Theory of
2. Operational Excellence
Constraints, TOC' to achieve quick and dramatic organizational improvements on
an ongoing basis. He showed that such a process of onging improvement is 3. Business Model Innovation
possible without painful, longdrawn, risky and costly trade-offs involved in 4. Systems Thinking
traditional continuous improvement programs.
TOC stands out in the world of improvement methodologies, since it
is strongly linked to business performance by focusing on growth, while
simultaneously achieving cost effectiveness. Origninated during 1980s in
manufacturing industry, TOC has a complete Body of Knowledge that is now
fast spreading into Service and Solution Sectors. In fact, early movers have
already taken a head start.
The One Day workshop on 'Managing Service Organization: The TOC Way',
is a quick way to build contextual understanding of TOC in your Business.
The session is intended to help practitioners in exploring opportunities to
apply TOC for dramatic improvements. The session is presented by Dr.
Shridhar Lolla, a specialist in Organizational Effectiveness and a practitioner
of Theory of Constraints. He is also an external consultant to Goldratt Group, the
pioneers of Theory of Constraints. Earlier in his career, he was a part of the team that built the IT centric Corporate
Research Center of the Swiss Conglomerate ABB at Bangalore. There, he was a Member of the Management Team
and served as the Head of Applications & Solutions Group. He is the author of two game changing books, 'The Path:
Leveraging Operations in a Complex and Chaotic World' and 'Building Competitiveness- the TOC Way'.
Content Take-Away
1. Managerial Complexity Contextualizing TOC
2. TOC & Inherent Simplicity 1. Linking Operations to Business
3. 5 Focusing Steps- Methodology Results
4. TOC based Holistic Solution to the 2. Initiating 5-Focusing Steps
Process of Ongoing Improvement 3. Deciding about Aligning Operations
5. TOC in IT Business 4. Drafting the Charter of Improving
6. Directions for using TOC Operational Performance
For detailed offer: please write to lolla@time2change.co.in, or call +91 94480 70081.
#2304 Nandi Park, Gottegere, Bannergatta Road, Bangalore-560083. INDIA web: http://time2change.co.in