A Case Study Presentaion

13. CUSTOMER RELATIONSHIP BUILDING METER READING REGULAR SAFETY INSPECTION CUSTOMER PURCHASE APPLIANCE INSTALL APPLIANCE REQUEST FOR SERVICE CARRY OUT SERVICE

15. ONE-STOP-SHOP CUSTOMER SERVICE APPOINTMENT BOOKING WORK ORDER DISPATCH CAMPAIGN DESIGN AND EXECUTION TOWNGAS CUSTOMER ORDER COMPLETION PRODUCT AND CUSTOMER ANALYSIS JOB EXECUTION CUSTOMER SERVICE REQUEST APPOINTMENT AND JOB DISPATCH

20. TOWNGAS SALES AND MARKETING STRATEGY MARKRT SURVEY PRODUCT AND SERVICE REFINEMENT MARKET PRODUCT DATA MINING CRM LEAD AFTER- SALES SERVICE DATA ANALYSIS PROSPECT TELE MARKETING SALES INQUIRY CUSTOMER SERVICE HOTLINE TELE SALES AND ORDER TAKING

25. leadership Towngas shared value Sustained business growth Customer focused Customer value