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Enterprise 2.0 Workshop 14.-16.05.2007, Michigan, USA Images: Ron Dvir
Content ,[object Object],[object Object],[object Object],[object Object]
Knowledge Management Basics
What is Knowledge Management? ,[object Object],Canadian Institute of Knowledge Management: „Knowledge management is knowledge-enabling business management.“ Cogneon: „The goal of knowledge management is to transform an organization into a learning organization.“
What is knowledge management? (2) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Knowledge Processes in a Learning Organization Learning Organization Knowledge Management Knowledge Work  Knowledge Goals Knowledge Controlling Knowledge Identification Knowledge Akquisition Knowledge Development Knowledge Distribution Knowledge Usage Knowledge Retention Knowledge Enabling
COGNEON –  Corporate Knowledge Management Framework Customers K Organization Core Processes Suppliers Customers Environment Management Processes Support Processes IT QM&KM HR FI Marketing P5 P1 P4 P6 P7 P3 P2 F U K F U K F U CIP PK PR CKM Framework v 2.4 © COGNEON 2006 Values Mission Sales Legal Elektrobit Group Society Nature Strategy Initiatives Vision
IT-Infrastructur in a KM-Context
Model of an organization (ISO-9000-compatible)
IT-Infrastructure 1.0 „monolithic systems“ IT-Infrastructure (1.0) IT-System 1 (e.g. file system) IT-System 2 (e.g. SAP) IT-System 3 (e.g. Intranet)
IT-Infrastructure 2.0 „small pieces loosley joined“ IT-Infrastructure (2.0) File system Blog Wiki Forum Social x-ing Web Desktop E-Mail Metadata Repository Search Other Mashups Other
1.0 vs. 2.0 Principles of Enterprise 2.0
1.0 vs. 2.0 Read/write/execute Read-only Small pieces loosly joined Monolithic systems Web Desktop Weblogs, Wikis CMS, E-Mail, Documents Taxonomy, Folksonomy Taxonomy Default: access Default: no access Collaboration Content User generated content Company generated content Share knowledge Own knowledge Trust and Autonomy Control Participation Command & deliver Process-oriented Funktion-oriented Social networks Organizational units Bidirectional Unidirectional Net Hierarchic 2.0 1.0
1.0 vs. 2.0 Social System Technical System Read/write/execute Read-only Small pieces loosly joined Monolithic systems Web Desktop Weblogs, Wikis CMS, E-Mail, Documents Taxonomy, Folksonomy Taxonomy Default: access Default: no access Collaboration Content User generated content Company generated content Share knowledge Own knowledge Trust and Autonomy Control Participation Command & deliver Process-oriented Funktion-oriented Social networks Organizational units Bidirectional Unidirectional Net Hierarchic 2.0 1.0
Web 2.0 Tools
Tool: Wiki Example: Wikipedia
Anatomy of a Wiki Structured Information Unstructured Information Edit Page, everyone can History of Changes Categories, Tagging Last Changes Other Languages Content type is encyclopedic
Tool: Weblog Example: e-konsult
Anatomy of a Weblog Weblog belongs to person Weblog has a focus Content is ordered in reverse chronology Categories, Tagging Blogroll, other Bloggers in the Blogosphere Comments, Feedback Channel Tags
Tool: Forum Example: Xing Forum Knowledge Management
Anatomy of a Forum Forum belongs to topic Content is ordered in reverse chronology Content type is Q&A
Tool: Social Bookmarking Example: del.icio.us
Anatomy of a Social Bookmarking Tool Content is ordered in reverse chronology Tagging, Folksonomy Content type is URLs Connection to people with same links Bookmark collection belongs to person
Tool: Social Networking Example: Xing
Anatomy of a Social Networking Tool Search for people
Anatomy of a Social Networking Tool Standardized Profiles „ Distance“ to that person Possibilities to contact that person
Tool: RSS, ATOM, Aggregation, Mashups Example: Netvibes, Weblin
Anatomy of RSS, ATOM, Aggregation, Mashups RSS-Feed RSS-Feed
Thank you! Cogneon GmbH Henkestr. 91 D-91052 Erlangen http://www.cogneon.de Mr. Simon Dückert [email_address] +49 9131 616 6666

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Enterprise 2.0 Workshop, 14.-16.05.2007, Michigan, USA

  • 1. Enterprise 2.0 Workshop 14.-16.05.2007, Michigan, USA Images: Ron Dvir
  • 2.
  • 4.
  • 5.
  • 6. Knowledge Processes in a Learning Organization Learning Organization Knowledge Management Knowledge Work Knowledge Goals Knowledge Controlling Knowledge Identification Knowledge Akquisition Knowledge Development Knowledge Distribution Knowledge Usage Knowledge Retention Knowledge Enabling
  • 7. COGNEON – Corporate Knowledge Management Framework Customers K Organization Core Processes Suppliers Customers Environment Management Processes Support Processes IT QM&KM HR FI Marketing P5 P1 P4 P6 P7 P3 P2 F U K F U K F U CIP PK PR CKM Framework v 2.4 © COGNEON 2006 Values Mission Sales Legal Elektrobit Group Society Nature Strategy Initiatives Vision
  • 9. Model of an organization (ISO-9000-compatible)
  • 10. IT-Infrastructure 1.0 „monolithic systems“ IT-Infrastructure (1.0) IT-System 1 (e.g. file system) IT-System 2 (e.g. SAP) IT-System 3 (e.g. Intranet)
  • 11. IT-Infrastructure 2.0 „small pieces loosley joined“ IT-Infrastructure (2.0) File system Blog Wiki Forum Social x-ing Web Desktop E-Mail Metadata Repository Search Other Mashups Other
  • 12. 1.0 vs. 2.0 Principles of Enterprise 2.0
  • 13. 1.0 vs. 2.0 Read/write/execute Read-only Small pieces loosly joined Monolithic systems Web Desktop Weblogs, Wikis CMS, E-Mail, Documents Taxonomy, Folksonomy Taxonomy Default: access Default: no access Collaboration Content User generated content Company generated content Share knowledge Own knowledge Trust and Autonomy Control Participation Command & deliver Process-oriented Funktion-oriented Social networks Organizational units Bidirectional Unidirectional Net Hierarchic 2.0 1.0
  • 14. 1.0 vs. 2.0 Social System Technical System Read/write/execute Read-only Small pieces loosly joined Monolithic systems Web Desktop Weblogs, Wikis CMS, E-Mail, Documents Taxonomy, Folksonomy Taxonomy Default: access Default: no access Collaboration Content User generated content Company generated content Share knowledge Own knowledge Trust and Autonomy Control Participation Command & deliver Process-oriented Funktion-oriented Social networks Organizational units Bidirectional Unidirectional Net Hierarchic 2.0 1.0
  • 16. Tool: Wiki Example: Wikipedia
  • 17. Anatomy of a Wiki Structured Information Unstructured Information Edit Page, everyone can History of Changes Categories, Tagging Last Changes Other Languages Content type is encyclopedic
  • 19. Anatomy of a Weblog Weblog belongs to person Weblog has a focus Content is ordered in reverse chronology Categories, Tagging Blogroll, other Bloggers in the Blogosphere Comments, Feedback Channel Tags
  • 20. Tool: Forum Example: Xing Forum Knowledge Management
  • 21. Anatomy of a Forum Forum belongs to topic Content is ordered in reverse chronology Content type is Q&A
  • 22. Tool: Social Bookmarking Example: del.icio.us
  • 23. Anatomy of a Social Bookmarking Tool Content is ordered in reverse chronology Tagging, Folksonomy Content type is URLs Connection to people with same links Bookmark collection belongs to person
  • 24. Tool: Social Networking Example: Xing
  • 25. Anatomy of a Social Networking Tool Search for people
  • 26. Anatomy of a Social Networking Tool Standardized Profiles „ Distance“ to that person Possibilities to contact that person
  • 27. Tool: RSS, ATOM, Aggregation, Mashups Example: Netvibes, Weblin
  • 28. Anatomy of RSS, ATOM, Aggregation, Mashups RSS-Feed RSS-Feed
  • 29. Thank you! Cogneon GmbH Henkestr. 91 D-91052 Erlangen http://www.cogneon.de Mr. Simon Dückert [email_address] +49 9131 616 6666