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Copyright © 2014, SiteTuners - All Rights Reserved.
That’s Irrational!
Why Trying To Persuade The Logical Brain Won’t Get Results
Tim Ash
CEO
#PESA14 @tim_ash
Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
• Conversion-focused website blueprints (full redesigns & quick facelifts)
• Landing page test plans & testing strategy
• Ongoing conversion management & knowledge transfer
• More than 1200 clients worldwide since 2002
About SiteTuners
Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
Part I
Split Personalities
(the tale of your three brains)
Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
Copyright © 2012, SiteTuners - All Rights Reserved.
http://images2.fanpop.com/image/photos/12000
000/Spock-mr-spock-12083341-1440-1080.jpg
Copyright © 2012, SiteTuners - All Rights Reserved.
http://images2.fanpop.com/image/photos/12000
000/Spock-mr-spock-12083341-1440-1080.jpg
Copyright © 2012, SiteTuners - All Rights Reserved.
http://images2.fanpop.com/image/photos/12000
000/Spock-mr-spock-12083341-1440-1080.jpg
Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
Copyright © 2012, SiteTuners - All Rights Reserved.
Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
How the Reptilian Brain Works
Is it
dangerous?
START
No
Is it novel?
Yes
Deal with it Ignore It
No
Yes
Explore It
Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
The Real Sales Funnel
Neo-cortex
Limbic System
Brain Stem
Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
Understand How The Reptilian Brain Works
• Does things the same way and never learns
• Cares only about basic survival
• Is the gatekeeper for the other 2 brains
Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
Part II
Practical Strategies
(how to make money off of this stuff)
Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
1 - What you need to know
• Making choices tires the brain and can make
subsequent decision making difficult
• Help guide customers (wizards – not filtering)
• Do not overwhelm
• Remove similar choices
Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
2 - What you need to know
• We anchor on the first thing we see
• Add a new high-end item (which will not sell well)
• Show in decreasing price order
• Sales of reasonable compromise will increase
• Irrational anchors can be put in the “lobby”
Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
3 - What you need to know
• People are tribal
• Some tribes are self-selected
• We care more about people similar to us
• Look the part
• Communicate your values with editorial tone
• Don’t worry about alienating outsiders
Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
Most of Your Brain
is Involved in Visual Processing
Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
You Have Two Types Of Vision
Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
?
Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
Ways To Get Insights Into Visual Attention
Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
Eye Tracking
Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
Mouse Tracking
Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
Software Algorithm
Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
4 - What you need to know
• Visual processing is very powerful & quick
• Draw attention to offers with strong visuals
• Use people carefully to support calls-to-action
• Don’t use unnecessary motion or animation
• Test and refine how you deploy video
Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
Summary
1. Create a small number of clear choices
2. Use a big anchor
3. Be in my cultural tribe
4. Understand the power of visuals
ALUMNI PRICING
THROUGH APRIL 1!
REGISTER FOR
JUST $697
• increase your revenue and p
• generate more leads
• land more customers
• boost sales and paid members
• maximize your marketing R
Join us in Chicago!
REGISTER NOW AND SAVE!
May 13-14, 2015
Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
Express Review - Special Offer
• 45 or 90-min interactive review of landing page
• Video transcript recorded via GoToMeeting
• Includes AttentionWizard “attention heatmap” of page
http://ExpressReviewOffer.com – Starting at only $699
“PESA14” promo-code to get $100 off (order by 6/20/2014)
Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
Free Book Raffle – Right After The Keynote
Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
Contact Info and Q&A
tim@sitetuners.com
(619) 990-9062 mobile
(619) 223-8020 work PST
twitter @tim_ash
www.linkedin.com/in/timash
facebook.com/tim.ash1
skype tim_ash1

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PeSA Annual Internet Conference Australia 2014 - Keynote

  • 1. Copyright © 2014, SiteTuners - All Rights Reserved. That’s Irrational! Why Trying To Persuade The Logical Brain Won’t Get Results Tim Ash CEO #PESA14 @tim_ash
  • 2. Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
  • 3. Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
  • 4. Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
  • 5. Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
  • 6. Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash • Conversion-focused website blueprints (full redesigns & quick facelifts) • Landing page test plans & testing strategy • Ongoing conversion management & knowledge transfer • More than 1200 clients worldwide since 2002 About SiteTuners
  • 7. Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash Part I Split Personalities (the tale of your three brains)
  • 8. Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
  • 9. Copyright © 2012, SiteTuners - All Rights Reserved. http://images2.fanpop.com/image/photos/12000 000/Spock-mr-spock-12083341-1440-1080.jpg
  • 10. Copyright © 2012, SiteTuners - All Rights Reserved. http://images2.fanpop.com/image/photos/12000 000/Spock-mr-spock-12083341-1440-1080.jpg
  • 11. Copyright © 2012, SiteTuners - All Rights Reserved. http://images2.fanpop.com/image/photos/12000 000/Spock-mr-spock-12083341-1440-1080.jpg
  • 12. Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
  • 13. Copyright © 2012, SiteTuners - All Rights Reserved.
  • 14. Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash How the Reptilian Brain Works Is it dangerous? START No Is it novel? Yes Deal with it Ignore It No Yes Explore It
  • 15. Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash The Real Sales Funnel Neo-cortex Limbic System Brain Stem
  • 16. Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash Understand How The Reptilian Brain Works • Does things the same way and never learns • Cares only about basic survival • Is the gatekeeper for the other 2 brains
  • 17. Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash Part II Practical Strategies (how to make money off of this stuff)
  • 18. Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
  • 19. Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
  • 20. Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash 1 - What you need to know • Making choices tires the brain and can make subsequent decision making difficult • Help guide customers (wizards – not filtering) • Do not overwhelm • Remove similar choices
  • 21. Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
  • 22. Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
  • 23. Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
  • 24. Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash 2 - What you need to know • We anchor on the first thing we see • Add a new high-end item (which will not sell well) • Show in decreasing price order • Sales of reasonable compromise will increase • Irrational anchors can be put in the “lobby”
  • 25. Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
  • 26. Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
  • 27. Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
  • 28. Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash 3 - What you need to know • People are tribal • Some tribes are self-selected • We care more about people similar to us • Look the part • Communicate your values with editorial tone • Don’t worry about alienating outsiders
  • 29. Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
  • 30. Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash Most of Your Brain is Involved in Visual Processing
  • 31. Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash You Have Two Types Of Vision
  • 32. Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
  • 33. Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
  • 34. Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
  • 35. Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
  • 36. Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
  • 37. Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
  • 38. Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
  • 39. Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
  • 40. Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash ?
  • 41. Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
  • 42. Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
  • 43. Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
  • 44. Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
  • 45. Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
  • 46. Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash
  • 47. Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash Ways To Get Insights Into Visual Attention
  • 48. Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash Eye Tracking
  • 49. Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash Mouse Tracking
  • 50. Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash Software Algorithm
  • 51. Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash 4 - What you need to know • Visual processing is very powerful & quick • Draw attention to offers with strong visuals • Use people carefully to support calls-to-action • Don’t use unnecessary motion or animation • Test and refine how you deploy video
  • 52. Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash Summary 1. Create a small number of clear choices 2. Use a big anchor 3. Be in my cultural tribe 4. Understand the power of visuals
  • 53. ALUMNI PRICING THROUGH APRIL 1! REGISTER FOR JUST $697 • increase your revenue and p • generate more leads • land more customers • boost sales and paid members • maximize your marketing R Join us in Chicago! REGISTER NOW AND SAVE! May 13-14, 2015
  • 54. Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash Express Review - Special Offer • 45 or 90-min interactive review of landing page • Video transcript recorded via GoToMeeting • Includes AttentionWizard “attention heatmap” of page http://ExpressReviewOffer.com – Starting at only $699 “PESA14” promo-code to get $100 off (order by 6/20/2014)
  • 55. Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash Free Book Raffle – Right After The Keynote
  • 56. Copyright © 2014, SiteTuners - All Rights Reserved. #PESA14 @tim_ash Contact Info and Q&A tim@sitetuners.com (619) 990-9062 mobile (619) 223-8020 work PST twitter @tim_ash www.linkedin.com/in/timash facebook.com/tim.ash1 skype tim_ash1