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Recruitment Strategy For KPO
       “24/7 solutions”
Assumption we have taken

A KPO Company for an IT company

1. 50 Front line call attenders (M/F Ratio: 7:3)
2. 5 Supervisors ( Call Transferor – No Females )
3. 1 Manager
4. CEO

About External Environment and others

1. Operating in India.
2. Company is already existing and reputed.
3. No night shifts for female employees.
RECRUITMENT STRATEGY FOR KPO


   JD & JS FOR FRONTLINERS


     JD & JS FOR MANAGERS
Front Line Call Attenders

External Recruitment – Consultants, Job Portals
Reasons

       Less Cost & Time ( for 50 candidates)
       Huge Candidate pool with expected skill set
       Shortlisting can be done quickly
       Less training for “Experienced” candidates

Requirements


     For fresher ( Induction Training )
     Stress Management Training
Supervisor – Call Director
Internal & External Recruitment

Internal – Internal Job posting, Employee Reference,
           Promotion

  Reasons:
              Less Cost ( Possibly no cost )
              Less Time
              No need for induction training (Promotion)
              Motivation (Promotion)
              Increased Loyalty & Morale

If not available by Internal sources, External - Consultants
   Reasons:
                Less Time
                “New Blood” – ‘New Ideas”
Middle Level Managers


       Internal & External Sources

Internal – Employee Referrals
External – Head Hunting
       Preference for Employee Referrals
       If not – Head Hunting through Consultants
Reasons
          Less cost & time
          Reliability
Middle Level Managers


       Internal & External Sources

Internal – Employee Referrals
External – Head Hunting
       Preference for Employee Referrals
       If not – Head Hunting through Consultants
Reasons
          Less cost & time
          Reliability
Recruitment Yield Pyramid



                     New Hires
       50

                  Offer Made (2:1)
      100

             Candidate Interviewed (3:2)
      150

               Candidate Invited ( 4:3)
      200

                Lead Generation (4:1)
       800
Common Problems


Current Attrition rate for BPO / KPO Sector – 55%

Man power planning will be done within the start of 3 months
In order to solve the problem of attrition rate.



                    References


 http://businesstoday.intoday.in/story/attrition-rate-shoots-up-
 to-55percent-in-bpo-sector/1/14776.html
Thank you

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Recruitment strategy for KPO

  • 1. Recruitment Strategy For KPO “24/7 solutions”
  • 2. Assumption we have taken A KPO Company for an IT company 1. 50 Front line call attenders (M/F Ratio: 7:3) 2. 5 Supervisors ( Call Transferor – No Females ) 3. 1 Manager 4. CEO About External Environment and others 1. Operating in India. 2. Company is already existing and reputed. 3. No night shifts for female employees.
  • 3. RECRUITMENT STRATEGY FOR KPO JD & JS FOR FRONTLINERS JD & JS FOR MANAGERS
  • 4. Front Line Call Attenders External Recruitment – Consultants, Job Portals Reasons  Less Cost & Time ( for 50 candidates)  Huge Candidate pool with expected skill set  Shortlisting can be done quickly  Less training for “Experienced” candidates Requirements  For fresher ( Induction Training )  Stress Management Training
  • 5. Supervisor – Call Director Internal & External Recruitment Internal – Internal Job posting, Employee Reference, Promotion Reasons: Less Cost ( Possibly no cost ) Less Time No need for induction training (Promotion) Motivation (Promotion) Increased Loyalty & Morale If not available by Internal sources, External - Consultants Reasons: Less Time “New Blood” – ‘New Ideas”
  • 6. Middle Level Managers Internal & External Sources Internal – Employee Referrals External – Head Hunting Preference for Employee Referrals If not – Head Hunting through Consultants Reasons Less cost & time Reliability
  • 7. Middle Level Managers Internal & External Sources Internal – Employee Referrals External – Head Hunting Preference for Employee Referrals If not – Head Hunting through Consultants Reasons Less cost & time Reliability
  • 8. Recruitment Yield Pyramid New Hires 50 Offer Made (2:1) 100 Candidate Interviewed (3:2) 150 Candidate Invited ( 4:3) 200 Lead Generation (4:1) 800
  • 9. Common Problems Current Attrition rate for BPO / KPO Sector – 55% Man power planning will be done within the start of 3 months In order to solve the problem of attrition rate. References http://businesstoday.intoday.in/story/attrition-rate-shoots-up- to-55percent-in-bpo-sector/1/14776.html