This document discusses how businesses are shifting from routine work to knowledge work and the technologies needed to empower knowledge workers. It covers how cloud BPM can enable goal-driven, collaborative work with a complete view of customers. Technologies like social collaboration, mobile access, big data analytics, and predictive capabilities allow knowledge workers to work remotely, solve problems preemptively, and dynamically create workflows. The document argues that cloud BPM provides transformational capabilities for collaborating internally and externally, standardizing models, and offering subscription-based scalability and high availability to support knowledge workers.