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BUSINESS TALK
COMMUNICATION SKILLS
``Skills for life, skills for future´´
Guest Speaker
Valentín García
Valentín García

•
•

Member of the regional Parliament.
Former General-Secretary of an important union in the
region.
Relax...

•
•
•

Small cards or slides
Be yourself

Practice
Very important...

•
•
•
•

Get ready
Keep things simple

Appearance
Verbal and non-verbal
language
MEDIA
• TRADITIONAL MASS MEDIA
• SOCIAL MEDIA
TRADITIONAL
COMMUNICATION
Interpersonal communication

Newspapers

Radio
SOCIAL MEDIA
Youtube

Blogs and wikis

Social networks
BENEFITS AND RISKS OF USING
SOCIAL MEDIA
ADVANTAGES:
-INSTANT AND SIMPLE
-ACTIVE LISTENING
-GLOBAL REACH

DISADVANTAGES:

-LACK OF CONTROL (lies,
fake profiles)
- IMPERSONAL
-MISTAKES SOMETIMES
LEAD TO PROBLEMS
Negotiating
Diplomacy→ well-manners

Steps for a successful negotiation
- Setting the context
- Potential
- Empathy
- Give up on something
- Good speaking
Conflict resolution
There are always conflicts.

When a conflict occurs…
- You must find solutions
- We can’t propose a conflict if there is no way out
- Resolution
Remember...

•
•
•

Know who you are talking to.
Be authentic.
Be tactful and polite

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Business feedback presentation