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A Little About Me
@sarahkuglin

Sarah Kuglin
Redwood Valley Technical Solutions

Wife and Mother
Business Owner
Coffee Nut

Me with my Social Media Mentor – Mari Smith

I’ve been called:
• Web Designer
• Internet Developer
• WordPress Designer
• Social Media Marketer
• Social Media Consultant
• Geek and Nerd
• Passionate about the Web
• Not Scared to Share My Opinion
• Addicted to my Devices
• Always Connected……..
1/31/2014

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Our Team
Sarah Kuglin

Owner, Web Designer and
Digital Marketing
Consultant

Bryanne Freitag

Digital Marketing &
Social Media Manager

Colleen Marcus
Content Marketing
Manager

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Social Media is a conversation…

supported by online tools.

3
http://youtu.be/x0EnhXn5boM
rvtechsolutions.com

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Social Media
The intersection of technology and social

interaction to create, share,
or connect online.

rvtechsolutions.com

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Social Media & Business

rvtechsolutions.com

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9
www.socialtimes.com

Make
A Plan

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Goals

rvtechsolutions.com

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Have Clear Objectives
SMART= Specific, Measurable, Attainable,

Realistic and Timely.

rvtechsolutions.com

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Strategy
1. How To Use Content to
Build Relationships
2. Convert Followers Into Customers
3. Reputation Management
4. Measure Your Efforts
rvtechsolutions.com

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Build Relationships
People Still Do Business with

People the Like, Know Trust

rvtechsolutions.com

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rvtechsolutions.com

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Helpful Is The New Viral

Footer Text

-Hubspot

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Content Marketing Is
…identifying the content your audience is
looking for, and distributing it to all the

places they look for it.
– Michael Brenner
rvtechsolutions.com

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What is Content
• Content Marketing is anything you
create to share and tell your story.
o
o
o
o
o
o
o
o

Blog Post
Magazine or Newsletter Article
Video
Talking at an Event
Email
Tweets or Facebook Status Update
Photos and Infographics
Posters, Brochures and all Printed Material

rvtechsolutions.com

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Content Marketing

rvtechsolutions.com

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Content Ideas
1. Specialized Knowledge and Expertise
2. Share Quotes – Especially as a photo or graphic
3. Curate Quality Content – “OPC”
4. Repurpose Material
5. Remind Your Community of What You Offer
6. Provide a Solution to Their Problems!!
rvtechsolutions.com

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Solve Their Problems!

rvtechsolutions.com

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Solve Their Problems
Content Marketing

rvtechsolutions.com

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Content Curating “OPC”
Find Content and Information to Share
Google Alerts - www.google.com/alerts
Newsle – www.newsle.com
Social Mention – www.socialmention.com
Follow Influencers on Social Networks
-create Twitter Lists
• Subscribe to RSS Feeds
•
•
•
•

rvtechsolutions.com

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Corn Capital Innovations Team
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Valentine’s Day
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Contests

rvtechsolutions.com

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Make Content Sharable

32
Social Hub

33
Engage
Don’t forget to interact with
your fans and followers!

rvtechsolutions.com

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Convert Followers
Into Customers
• What do your followers need to do
next…
o
o
o
o
o

Subscribe to my Blog
Subscribe to my Email List
Attend an Event
Become a Member
Purchase my Products or Services

rvtechsolutions.com

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Content Calendar

rvtechsolutions.com

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Management Tools

rvtechsolutions.com

www.hootsuite.com

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Facebook Scheduler

rvtechsolutions.com

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Negative Feedback
1. Treat Negative Feedback like
any other customer service
issue
2. Respond Immediately
3. Do your best to move the
conversation offline
4. Don’t remove negative posts
(with exceptions)
5. Swearing & Spamming can be
removed
rvtechsolutions.com

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40
Facebook Insights

rvtechsolutions.com

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Facebook Insights

rvtechsolutions.com

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rvtechsolutions.com

1/31/2014
1/31/2014
Changes
Social Networks & Tools are always
changing, but conversations online are not.

rvtechsolutions.com

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What’s Next
1. Facebook: Reach, Custom Audiences
2. New Networks

3. Mobile Marketing will be Main Stream
4. Social + Web + Email
rvtechsolutions.com

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Tips & Tricks
Amplify Content to
Interested Users
Use Facebook Ads and Promoted
Posts (Boost a Post) to grow the
reach of your page and content.

Target ads to audience by
interests, gender, age,
language, location,
educational status and even
relationship status.
rvtechsolutions.com

1/31/2014

47
Tips & Tricks
Amplify Content to
Interested Users
Use Facebook Ads and Promoted
Posts (Boost a Post) to grow the
reach of your page and content.

Target ads to audience by
interests, gender, age,
language, location,
educational status and even
relationship status.
rvtechsolutions.com

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Tips & Tricks
Facebook
Targeting:
Websites &
Buttons

Image via TheNextWeb.com
rvtechsolutions.com

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Content & Social Media
1. Plan and Set Goals
2. Have Clear Objectives

3. Create a Strategy
4. Measure the Results
rvtechsolutions.com

1/31/2014

50
Conversations Online
QUESTIONS?
View Slides At:
www.rvtechsolutions.com/smbnewulm
Ask Questions and offer Feedback!
linkedin.com/in/sarahkuglin
facebook.com/rvtechsolutions
twitter.com/sarahkuglin
Gplus.to/rvtechsolutions
rvtechsolutions.com

1/31/2014

51

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