8. History of the Philosophy ... Learning always encouraged Creatively bridge a physical gap Spring 2008 = staff workshops Original plan = promoting the Philosophy
9. WWYLD? Can be a success Good training essential Increases confidence Concern about a task’s “status” Way to use limited space “One-stop shopping”
10. Our Influences ... Flanagan & Horowitz (2000): MIT combined Circulation & Reference Where do I go? “Working together makes all staff smarter” (pg. 330) They should know = we should know Ideal: “well-executed ‘hand-off’” (pg. 332)
12. Then what happened? Not much. “Encouraged” all staff to “cross-train” Little incentive Subverted by other priorities Where’s the $$? Evening & weekend staff “sort of” did it Lack of structure & training
21. Wait, see, tweak ... Challenges: Catalogue & Circulation down during training Consistent support from supervisors Buy-in from staff Patrons? Assessment/feedback Training!!
22. Thank you! Stay tuned ... Yvonne Anderson Librarian | Learning Commons Red Deer College | 100 College Blvd | Red Deer | AB | T4N 5H5 work 403.356.4855 | fax 403.346.8500 | yvonne.anderson@rdc.ab.ca library.rdc.ab.ca | when you get here you understand
23. References Flanagan, P., & Horowitz, L.R. Exploring new service models: Can consolidating public service points improve response to customer needs? (2000). Journal of Academic Librarianship, 26(5). doi: doi:10.1016/S0099-1333(00)00139-7 Naismith, R. Combining circulation and reference functions at one desk. (2004). Journal of Access Services, 2(3), 15-20. doi: 10.1300/J204v02n03_02 Powell, J., Bryan, L., Michelson-Thiery, M., Koltay, Z., & Patterson, M. Integrating an engineering library's public services desk: Multiple perspectives. (2007). Issues in Science and Technology Librarianship. Retrieved from http://www.istl.org/07-winter/article2.html
