Some HCL environments are not utilized to their full extent, and that is unfortunate. If only specific modules (such as Files or Activities) are used in HCL Connections, it is not perceived and experienced as the Enterprise Social Network it truly is. If Sametime is only used for internal chat, you are missing out on integrating tailor-styled web-meeting facilities into your key processes. If an HCL Notes application is not accessible via the web, fewer users will be able to find it. Kick-start your HCL environment with three business cases that are low-hanging fruit. All you need is some (re)thinking and user adoption!

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Boost utilization of your HCL environment
24-04-2024 - - Antwerp

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+250
CUSTOMERS
3
PLATFORMS
28
EMPLOYEES
25 years
COLLABORATION SPECIALIST
As a specialist in the best collaboration software (including
Microsoft 365, HCL Software and Zoho ONE), we ensure
that users can collaborate smarter and better in a secure
modern digital world.
We guide organizations to the right destination based on
our experience with more than 250 customers. In addition
to our professional knowledge, we believe in happiness at
work and pleasant cooperation. This enables us to achieve
measurable results that will positively surprise you.
Are you joining us?
2
Your dedicated guide
to happiness and success
in the digital world

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3
MARKETING

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4
No Love, No Maintenance, No Usage
REALITY

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We are going to migrate to Microsoft 365. All problems solved!
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A bit of Love, Active Maintenance, Active Usage

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84% Happy
6
BOOST UTILIZATION OF YOUR HCL ENVIRONMENT
Customer Journeys

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Case
FUTURE STORE TECH WITH HCL NOMAD
• “Zuinig met Zeeman”
• 1.300 Shops in 7 countries in Europe
• 6.500 FTE
• Service Office instead of Head Quarters
• Board and Directors on tour
• New Point Of Sale hard- & software
• Reinstatement of HCL Domino/Notes

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FUTURE STORE TECH WITH HCL NOMAD
Case - SAML

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Case Accounting Firm
CUSTOMER MEETINGS WITH HCL SAMETIME
• Boutique Accounting Firm
• Customer intimacy approach
• Branding important
• Standard MS Teams gives troubles when clients uses
different user-id’s and multiple guest accounts
• Users already use the HCL Connections environment
• More seamless approach to meetings

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Details Matter!
CUSTOMER MEETINGS WITH HCL SAMETIME

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Case Dealer Extranet
KNOWLEDGE MANAGEMENT WITH HCL CONNECTIONS
Explicit
Tacit
• European Importer
• Complex procedures for importing
• Knowledge remains in e-mails
• Platform feels too simple and flat
• Users complain it is more work than fileshares
• Unique functions are not utilized

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3x Take Aways
HOW TO BOOST UTILIZATION
1. Make sure the engine runs
smoothly in modern infra
2. Search for the killer function
as the Unique Selling Point
3. Measure usage to know
where to drive adoption

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P A C E
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PACE Implementation Methodology
USER ADOPTION STRATEGIES
Propose a journey of
transformation and why
business change is essential.
Advise on the best tools, and
acquire / deploy. Assemble an
adoption framework.
Create new ways of working by
putting the adoption framework
into practice.
Enhance the journey, and
evaluate changing business,
technology and conditions.
Activate technology
for 1st group
Pilot
Capitalise on
momentum
Production
Continuous enhance
the journey
Perfect Prima!
Measure
Culture
Hapiness
Schadow IT
Chances
Risks
Start Small – selected groups
Assess, learn, adjust, improve
Find ambassadors (champions)
Scale out, Push to all
Train & communicate
based on preferences
Measure real usage
Facilitate continuous learning
Develop & Improve
Plan
3 year
3 months
Business Consultant Implementation Consultant Trainer Change Guide
Prepare your change
journey
Proof of Concept

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Thank You!
17
WRAP-UP: ANY QUESTIONS?
Roland Driesen
Managing Partner
r.driesen@silverside.com
+31 – 6 – 51242304
Silverside B.V.
Rivium Quadrant 75-5 Capelle aan den IJssel The Netherlands
www.silverside.com