If you're on the Spamhaus blocklist, your ability to send emails will be severely restricted. This presentation talks about how to get yourself delisted from Spamhaus blocklist. The Spamhaus Project, AKA Spamhaus, maintains realtime information on spammers. You could be on their blocklist if Spamhaus feels you send unsolicited bulk email (UBE) or otherwise engage in malicious email practices.

1. How to Get Off
Spamhaus
Blocklist
The 5-step Process to Get Delisted
From Spamhaus Blocklist

2. Introduction
The Spamhaus Project, mostly known as
Spamhaus, is a not-for-profit body that works to
track spam and minimize the risks of spam or
malicious emails.

3. Spamhaus blocklists
The Spamhaus blocklist is a list of all IP addresses
of known spammers that Spamhaus maintains.

4. Spamhaus blocklists
A realtime database, the Spamhaus blocklist (SBL)
includes:
● spammers,
● cyber criminals,
● phishing operators,
● support services that
assist spammers,
● other bad actors

5. Who is responsible for blocklisting?
Blocklisting can seem abrupt, especially if you
have not followed best practices or monitored
performance.

6. Who is responsible for blocklisting?
The three parties responsible for compliance:
● Sender: Who sends the bulk emails?
● Promoter: What website is promoted in the bulk
emails?
● Support service: Who provides the infrastructure
and support services for sending bulk emails?

7. Types of Spamhaus blocklists
● PBL: IP was not meant to send emails
● XBL: IP likely hijacked
● CSS: Low reputation IP, poor list quality, and
unsolicited emails
● SBL: Includes snowshoe spammers and
bullet-proof hosting services

8. Is being on one Spamhaus blocklist
the same as being on the other?
No, it isn’t.
Different blocklists have different rationale behind
them. Therefore, getting out of some blocklists is
more challenging than the others.

9. The 5-Step process to get delisted
from Spamhaus blocklists

10. The 5-Step process to get delisted from Spamhaus blocklists
Step 1: Check if you're on any blocklist
Use the Spamhaus IP and Domain Reputation
Checker to see if your domain is blocklisted.

11. The 5-Step process to get delisted from Spamhaus blocklists
Step 2: Seek further details
If you are blocklisted, seek further details to
understand why you've been blocklisted.
– Have you added any lists recently?
– Did you start sharing the IP?
– Are you honoring Unsubscribe requests?

12. The 5-Step process to get delisted from Spamhaus blocklists
Step 3: Review your server logs
Before contacting Spamhaus, ensure you review
your server logs for any suspicious activity.
What recent changes can you see?

13. The 5-Step process to get delisted from Spamhaus blocklists
Step 4: Resolve all issues
List all reasons you were blocklisted.
Next, address each of them thoroughly.
If there’s anything pending, your efforts to get
delisted will fail.

14. The 5-Step process to get delisted from Spamhaus blocklists
Step 5: Get in touch with Spamhaus
Once all issues are resolved, contact Spamhaus.
Be accurate and transparent while sharing info.
Make sure you follow all their instructions for
removal.

15. The 5-Step process to get delisted from Spamhaus blocklists
CAUTION!
Avoid doing these 3 things while you’re working
with Spamhaus for delisting:
1. Moving your domain or IP
2. Hiding any information
3. Questioning why they didn’t list you earlier

16. The 5-Step process to get delisted from Spamhaus blocklists
CAUTION!
Avoid doing these 3 things while you’re working with
Spamhaus for delisting:
1 of 3: Moving your domain or IP
Such an action only weakens your stand and
makes you look like you’re trying to escape.

17. The 5-Step process to get delisted from Spamhaus blocklists
CAUTION!
Avoid doing these 3 things while you’re working with
Spamhaus for delisting:
2 of 3: Hiding any information
Such an action raises suspicion. Transparency
works in your favor and speeds up your case.

18. The 5-Step process to get delisted from Spamhaus blocklists
CAUTION!
Avoid doing these 3 things while you’re working with
Spamhaus for delisting:
3 of 3: Questioning past inaction
Spamhaus can’t be everywhere all the time. So do
not question why they didn’t act earlier.

19. The 5-Step process to get delisted from Spamhaus blocklists
A word on Spamhaus Action
In the early stage, they might remove you from
listing pending investigation.
Later on, if you fulfill all criteria, they will delist
you.

20. The 5-Step process to get delisted from Spamhaus blocklists
Conclusion
Delisting takes patience and some expertise. Get
external help if required.
And don’t forget to keep following best practices
so you don’t get into trouble again in the future.

21. The 5-Step process to get delisted from Spamhaus blocklists
Prefer reading a full-length blog on this topic for
further understanding?
You will find it here.

22. The 5-Step process to get delisted from Spamhaus blocklists
Cleaning your email lists and removing invalid,
poor quality email addresses is one of the best
ways of avoiding blocklisting.
Sign up today and clean your email list for free*.
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23. Thank you!