SCOReD-UniTEN 2010 Managing Personal Knowledge

Managing Personal Knowledge Understanding the Knowledge Expert Authors : Shahrinaz Ismail, UCSI University Mohd Sharifuddin Ahmad, Universiti Tenaga Nasional SCOReD-UNITEN 2010, 13-14 Oct 2010

Introduction 5 Difficulties in searching/locating knowledge experts within the firm 2 3 1 Semantic Web 4 tacit explicit

Concept: OKM based on PKM Trust Social Influence Individual Behaviour Organisational Culture Barrier Personal Knowledge Management Using TOOLS that individuals find usable Collaboration of TOOLS can be a set of KM Technologies for specific organisation Align with Organisational KM Objectives

The People Factor… ,[object Object],[object Object],[object Object],[object Object]

Define PKM… ,[object Object],[object Object],[object Object],[object Object],[object Object]

PKM Processes Flows… Avery, et al. (2001) Retrieve Evaluate Organise Collaborate Analyse Present Secure Pettenati, et al. (2007) Create Share Creation Codification Sharing Collaboration Organisation Razmerita, Kirchner & Sudzina (2009) Grundspenkis (2007) Gather Classify Store Search Retrieve

Main Processes or Domain of PKM… Jarche (2009) Seek Find Aggregators / Filterers Sense Share Find an Expression Medium Find People with same Passion Martin (2000) Manage Personal Knowledge (Tool: networks) Organise Personal Knowledge (Tool: library, database, etc.) Share Knowledge (Tool: community of practice) Jarche (2010) Aggregate Understand Connect Creation Codification Sharing Collaboration Organisation Razmerita, Kirchner & Sudzina (2009)

PKM over Web 2.0… ,[object Object],[object Object],[object Object],[object Object],Creation Codification Sharing Collaboration Organisation Razmerita, Kirchner & Sudzina (2009) Creation Codification Sharing Collaboration Organisation Razmerita, Kirchner & Sudzina (2009)

“Looking Inward” & “Looking Outward”… ,[object Object],[object Object],[object Object]

4 Domains in People-Oriented Model… ,[object Object],[object Object],[object Object],[object Object],[object Object]

The Aim… Findings expectation : The finding is expected to be able to propose a model for software agent to be used to identify and understand knowledge experts through their behaviour, diligence and intention (BDI). Main objective : To understand the processes involved in managing personal knowledge by knowledge experts.

Research Methodology ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],A B

Preliminary Findings: Unmediated PKM Researcher 2. Understand / Analyse ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],1. Get / Retrieve Internet ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],3. Share / Publish Internet 4. Connect ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Internet

Preliminary Findings ,[object Object],[object Object],[object Object],[object Object]

Discussions ,[object Object],[object Object],[object Object],[object Object],[object Object]

Recommendations of Methodology Thorough research methods (data collection) to understand the aspect of ‘people’ and how they manage personal knowledge Questionnaire survey on PKM based on preliminary findings in this study Theme-based Interview on unique experts in different fields ,[object Object],[object Object],[object Object],1. to understand a more focused and detailed aspect of PKM processes, 2. could lead to how tacit knowledge is captured, codified, stored and transferred over technologies a multi-agent collaborative framework can be used to further automate software agents to extend the role of humans in a collaborative work process, such as PKM processes

Discussions ,[object Object],[object Object]

Conclusion ,[object Object],[object Object],[object Object],[object Object]

Final say… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

A glimpse.. SA-2 SA-1 delegate Legend : SA = Software Agent SA-1* = Method 2 for SA KW = Knowledge Worker Internet Knowledge Source Repositories Database Knowledgebase SA-1* Node 1 Human Knowledge Worker SA Node 2 Human Knowledge Worker Non-Expert (without profile) Human KW with or without SA Human KW is assisted by SA Node 3 Human KW without SA ,[object Object],[object Object],Agent Environment Schedule to pertain Human Knowledge Worker SA-N Expert (with profile)

SCOReD-UniTEN 2010 Managing Personal Knowledge

Recommandé

Recommandé

Contenu connexe

Tendances

Tendances (20)

Similaire à SCOReD-UniTEN 2010 Managing Personal Knowledge

Similaire à SCOReD-UniTEN 2010 Managing Personal Knowledge (20)

Dernier

Dernier (20)

SCOReD-UniTEN 2010 Managing Personal Knowledge