The Influence of Location, Credit Interest Rates, and Quality of Service on the Satisfaction of Cooperative Members in Credit on Cooperativa Esperanca Timor Oan CEVTO in Dili, Timor Leste
All service companies, especially bank financial institutions and non bank financial institutions, have an important role in moving the wheels of a countrys economy. Therefore, in order for the states goal of improving peoples living standards to be achieved, the country concerned needs monetary stability. Timor Leste is a newly independent country, so it really needs the presence of bank financial institutions and non bank financial institutions in increasing economic growth. The existence of cooperatives really helps the community through collecting funds and allocating funds so that they can help the community in carrying out business activities, through earning funds from bank financial institutions are very important for the existence of bank financial institutions in helping to improve peoples living standards. Location selection decisions can be seen from the first three aspects, because location selection is a permanent and long term impact, whether the location has been purchased or just rented. Both locations can influence future business growth so that the location chosen must be able to experience economic growth so that the business can survive. Service quality is also an issue that needs to be considered apart from location and credit interest rates. Service quality is one measure of the satisfaction of cooperative members This cooperative was founded with the aim of helping improve the standard of living of cooperative members. Credit disbursed is based on general assembly decisions and the credit interest rate charged is determined based on a joint decision, both the founders and members of the cooperative. Efforts to increase cooperative profits are expected to fulfill one of the cooperatives objectives, namely to improve the welfare of members and maintain the survival of the cooperative. Savings and loan cooperatives, whose members are cooperative customers, carry out main activities to provide various financial benefits to their members by providing loans through an easy process and low interest, so that cooperative members will feel satisfied. Silvester Xavier Sufa Efi "The Influence of Location, Credit Interest Rates, and Quality of Service on the Satisfaction of Cooperative Members in Credit on Cooperativa Esperanca Timor Oan (CEVTO) in Dili, Timor Leste" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd63465.pdf Paper Url: https://www.ijtsrd.com/economics/development-economics/63465/the-influence-of-location-credit-interest-rates-and-quality-of-service-on-the-satisfaction-of-cooperative-members-in-credit-on-cooperativa-esperanca-timor-oan-cevto-in-dili-timor-leste/silvester-xavier-sufa-efi
Reliability, Responsiveness, Assurance, Empathy, And Tangible: Still Can Sati...inventionjournals
These days, Cooperative is looked underestimated. If it seen from the credit interest side, it amount is 20-22%. Meanwhile, working capital credit interest in national banking is 12.96%. And the investment credit is 12.35% and credit consume interest is14.35%. Cooperative can compete by improving their service quality. The cooperative of employees Bulog Division Residence East Java Province is a cooperative that mostly of its business run in service, so it was expected at this cooperative not getting down like the others. This research aims to know the influence of service quality to the member’s satisfaction. This type of research is explorative in line with associative. Intake technique is random sampling. Based on tables of kircjie, if the population in this research is 170 the sample is 118. The data collecting is using questionnaire. Result show that there is influence by together between reliability, responsiveness, assurance, empathy, and tangible to member satisfaction. This research concluded that if quality of given service as according to member’s expectation will increase the member’s satisfaction.
Explaining Customer Satisfaction with Experience, Customer Trust and Commitm...theijes
The International Journal of Engineering & Science is aimed at providing a platform for researchers, engineers, scientists, or educators to publish their original research results, to exchange new ideas, to disseminate information in innovative designs, engineering experiences and technological skills. It is also the Journal's objective to promote engineering and technology education. All papers submitted to the Journal will be blind peer-reviewed. Only original articles will be published.
The papers for publication in The International Journal of Engineering& Science are selected through rigorous peer reviews to ensure originality, timeliness, relevance, and readability.
Explaining Customer Satisfaction with Experience, Customer Trust and Commitme...theijes
The International Journal of Engineering & Science is aimed at providing a platform for researchers, engineers, scientists, or educators to publish their original research results, to exchange new ideas, to disseminate information in innovative designs, engineering experiences and technological skills. It is also the Journal's objective to promote engineering and technology education. All papers submitted to the Journal will be blind peer-reviewed. Only original articles will be published.
Reliability, Responsiveness, Assurance, Empathy, And Tangible: Still Can Sati...inventionjournals
These days, Cooperative is looked underestimated. If it seen from the credit interest side, it amount is 20-22%. Meanwhile, working capital credit interest in national banking is 12.96%. And the investment credit is 12.35% and credit consume interest is14.35%. Cooperative can compete by improving their service quality. The cooperative of employees Bulog Division Residence East Java Province is a cooperative that mostly of its business run in service, so it was expected at this cooperative not getting down like the others. This research aims to know the influence of service quality to the member’s satisfaction. This type of research is explorative in line with associative. Intake technique is random sampling. Based on tables of kircjie, if the population in this research is 170 the sample is 118. The data collecting is using questionnaire. Result show that there is influence by together between reliability, responsiveness, assurance, empathy, and tangible to member satisfaction. This research concluded that if quality of given service as according to member’s expectation will increase the member’s satisfaction.
Explaining Customer Satisfaction with Experience, Customer Trust and Commitm...theijes
The International Journal of Engineering & Science is aimed at providing a platform for researchers, engineers, scientists, or educators to publish their original research results, to exchange new ideas, to disseminate information in innovative designs, engineering experiences and technological skills. It is also the Journal's objective to promote engineering and technology education. All papers submitted to the Journal will be blind peer-reviewed. Only original articles will be published.
The papers for publication in The International Journal of Engineering& Science are selected through rigorous peer reviews to ensure originality, timeliness, relevance, and readability.
Explaining Customer Satisfaction with Experience, Customer Trust and Commitme...theijes
The International Journal of Engineering & Science is aimed at providing a platform for researchers, engineers, scientists, or educators to publish their original research results, to exchange new ideas, to disseminate information in innovative designs, engineering experiences and technological skills. It is also the Journal's objective to promote engineering and technology education. All papers submitted to the Journal will be blind peer-reviewed. Only original articles will be published.
Three Wheels United is a social enterprise aiming to improve the quality of life of the millions of auto-rickshaw drivers in Asia and reducing their ecological footprint.
The company is looking for a grant to expand its community activities.
A SERVICE QUALITY OF ISLAMIC MICROFINANCE IN INDONESIA: AN IMPORTANCE-PERFORM...Iwan Kurniawan Subagja
The rapid growth of financial system in Indonesia creates an intensive competition between Conventional and Islamic financial institutions. The study aims to evaluate the service quality of Islamic Microfinance Institution in Indonesia. The survey was carried out to acquire data from 136 respondents. Descriptive statistics and importance performance analysis (IPA) was used to analyze the data. The finding show that attributes plotted in quadrant “keep up the good work” are providing prompt service, and helpful response to customer requests, Ability in providing services to the customer as needed, prompt service on financial counselling, Ability of staff in giving proper explanation to the customer, Ability to keep the transaction process secure, and Shariah compliance banking products. Meanwhile, the attributes plotted in quadrant “concentrate here” are accessible of location of ATM, easy to access the location, ability to navigate customer to find what they intend, ability to maintain accuracy of bank statement, and ability in providing after sale services. To the best of author’s knowledge, it is the first study that measuring the service quality of Islamic microfinance from customer perspective using importance-performance approach.
Summer Training Report of Role & Implications of Micro-FinanceFellowBuddy.com
FellowBuddy.com is an innovative platform that brings students together to share notes, exam papers, study guides, project reports and presentation for upcoming exams.
We connect Students who have an understanding of course material with Students who need help.
Benefits:-
# Students can catch up on notes they missed because of an absence.
# Underachievers can find peer developed notes that break down lecture and study material in a way that they can understand
# Students can earn better grades, save time and study effectively
Our Vision & Mission – Simplifying Students Life
Our Belief – “The great breakthrough in your life comes when you realize it, that you can learn anything you need to learn; to accomplish any goal that you have set for yourself. This means there are no limits on what you can be, have or do.”
Like Us - https://www.facebook.com/FellowBuddycom
Three Year Plan: Vancity's strategic plan for 2015 to 2017Vancity
Over the past year, we’ve been inspired by the wisdom of our members and communities as they help us see, hear and experience how the real needs of the economy are being translated on the ground. We’ve seen that the deeper and broader our connectivity, the greater the opportunity we have to meet unmet needs and grow the real economy. We’ve also been inspired by our staff, mindful that it’s through our people that we’re able to translate our insights into impact. We’ve been getting stronger in terms of engaging our members and communities as well as our staff.
As a result, our membership is growing. We welcomed 21,997 new members to Vancity as of the end of September 2014, while holding market share in the overall deposit and lending markets – an impressive accomplishment given the competitive environment we’re facing. All this points to the fact that our brand is resonating, members are responding and our communities are reaping the benefits.
Cooperative is one of the oldest and effective systems
in terms of development of human civilization. Cooperative
institutions are organized and managed on the principle of
cooperation, self-help and mutual help. There are different
types of cooperative institutions functioning in India. As far as
the institutional credit structure is concerned, cooperatives
play a significant role in this regard. Cooperative credit
institutions are spread all over India and are providing their
services at the grass root level. As main portion of the
population in India lives in rural areas so it is important to
strengthen the cooperative credit institutions in these areas.
The major advantage of the institutions is their strong branch
network which covers entire area of the country. This paper
attempts to study the Co-operative Banking in India. The
paper mainly focuses on the branch networking, capital,
advances, deposits, borrowing, loans issued and outstanding
performance of these banks in India. Basically we have studied
the growth and performance of Co-operative Banks in India.
The study is based on secondary data. The data required for
the study has been collected from RBI annual reports,
Journals, reports on trend and progress of banking in India,
Annual Reports of NAFSCOB etc.
‘Six Sigma Technique’ A Journey Through its Implementationijtsrd
The manufacturing industries all over the world are facing tough challenges for growth, development and sustainability in today’s competitive environment. They have to achieve apex position by adapting with the global competitive environment by delivering goods and services at low cost, prime quality and better price to increase wealth and consumer satisfaction. Cost Management ensures profit, growth and sustainability of the business with implementation of Continuous Improvement Technique like Six Sigma. This leads to optimize Business performance. The method drives for customer satisfaction, low variation, reduction in waste and cycle time resulting into a competitive advantage over other industries which did not implement it. The main objective of this paper ‘Six Sigma Technique A Journey Through Its Implementation’ is to conceptualize the effectiveness of Six Sigma Technique through the journey of its implementation. Aditi Sunilkumar Ghosalkar "‘Six Sigma Technique’: A Journey Through its Implementation" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd64546.pdf Paper Url: https://www.ijtsrd.com/other-scientific-research-area/other/64546/‘six-sigma-technique’-a-journey-through-its-implementation/aditi-sunilkumar-ghosalkar
Edge Computing in Space Enhancing Data Processing and Communication for Space...ijtsrd
Edge computing, a paradigm that involves processing data closer to its source, has gained significant attention for its potential to revolutionize data processing and communication in space missions. With the increasing complexity and data volume generated by modern space missions, traditional centralized computing approaches face challenges related to latency, bandwidth, and security. Edge computing in space, involving on board processing and analysis of data, offers promising solutions to these challenges. This paper explores the concept of edge computing in space, its benefits, applications, and future prospects in enhancing space missions. Manish Verma "Edge Computing in Space: Enhancing Data Processing and Communication for Space Missions" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd64541.pdf Paper Url: https://www.ijtsrd.com/computer-science/artificial-intelligence/64541/edge-computing-in-space-enhancing-data-processing-and-communication-for-space-missions/manish-verma
Contenu connexe
Similaire à The Influence of Location, Credit Interest Rates, and Quality of Service on the Satisfaction of Cooperative Members in Credit on Cooperativa Esperanca Timor Oan CEVTO in Dili, Timor Leste
Three Wheels United is a social enterprise aiming to improve the quality of life of the millions of auto-rickshaw drivers in Asia and reducing their ecological footprint.
The company is looking for a grant to expand its community activities.
A SERVICE QUALITY OF ISLAMIC MICROFINANCE IN INDONESIA: AN IMPORTANCE-PERFORM...Iwan Kurniawan Subagja
The rapid growth of financial system in Indonesia creates an intensive competition between Conventional and Islamic financial institutions. The study aims to evaluate the service quality of Islamic Microfinance Institution in Indonesia. The survey was carried out to acquire data from 136 respondents. Descriptive statistics and importance performance analysis (IPA) was used to analyze the data. The finding show that attributes plotted in quadrant “keep up the good work” are providing prompt service, and helpful response to customer requests, Ability in providing services to the customer as needed, prompt service on financial counselling, Ability of staff in giving proper explanation to the customer, Ability to keep the transaction process secure, and Shariah compliance banking products. Meanwhile, the attributes plotted in quadrant “concentrate here” are accessible of location of ATM, easy to access the location, ability to navigate customer to find what they intend, ability to maintain accuracy of bank statement, and ability in providing after sale services. To the best of author’s knowledge, it is the first study that measuring the service quality of Islamic microfinance from customer perspective using importance-performance approach.
Summer Training Report of Role & Implications of Micro-FinanceFellowBuddy.com
FellowBuddy.com is an innovative platform that brings students together to share notes, exam papers, study guides, project reports and presentation for upcoming exams.
We connect Students who have an understanding of course material with Students who need help.
Benefits:-
# Students can catch up on notes they missed because of an absence.
# Underachievers can find peer developed notes that break down lecture and study material in a way that they can understand
# Students can earn better grades, save time and study effectively
Our Vision & Mission – Simplifying Students Life
Our Belief – “The great breakthrough in your life comes when you realize it, that you can learn anything you need to learn; to accomplish any goal that you have set for yourself. This means there are no limits on what you can be, have or do.”
Like Us - https://www.facebook.com/FellowBuddycom
Three Year Plan: Vancity's strategic plan for 2015 to 2017Vancity
Over the past year, we’ve been inspired by the wisdom of our members and communities as they help us see, hear and experience how the real needs of the economy are being translated on the ground. We’ve seen that the deeper and broader our connectivity, the greater the opportunity we have to meet unmet needs and grow the real economy. We’ve also been inspired by our staff, mindful that it’s through our people that we’re able to translate our insights into impact. We’ve been getting stronger in terms of engaging our members and communities as well as our staff.
As a result, our membership is growing. We welcomed 21,997 new members to Vancity as of the end of September 2014, while holding market share in the overall deposit and lending markets – an impressive accomplishment given the competitive environment we’re facing. All this points to the fact that our brand is resonating, members are responding and our communities are reaping the benefits.
Cooperative is one of the oldest and effective systems
in terms of development of human civilization. Cooperative
institutions are organized and managed on the principle of
cooperation, self-help and mutual help. There are different
types of cooperative institutions functioning in India. As far as
the institutional credit structure is concerned, cooperatives
play a significant role in this regard. Cooperative credit
institutions are spread all over India and are providing their
services at the grass root level. As main portion of the
population in India lives in rural areas so it is important to
strengthen the cooperative credit institutions in these areas.
The major advantage of the institutions is their strong branch
network which covers entire area of the country. This paper
attempts to study the Co-operative Banking in India. The
paper mainly focuses on the branch networking, capital,
advances, deposits, borrowing, loans issued and outstanding
performance of these banks in India. Basically we have studied
the growth and performance of Co-operative Banks in India.
The study is based on secondary data. The data required for
the study has been collected from RBI annual reports,
Journals, reports on trend and progress of banking in India,
Annual Reports of NAFSCOB etc.
Similaire à The Influence of Location, Credit Interest Rates, and Quality of Service on the Satisfaction of Cooperative Members in Credit on Cooperativa Esperanca Timor Oan CEVTO in Dili, Timor Leste (20)
‘Six Sigma Technique’ A Journey Through its Implementationijtsrd
The manufacturing industries all over the world are facing tough challenges for growth, development and sustainability in today’s competitive environment. They have to achieve apex position by adapting with the global competitive environment by delivering goods and services at low cost, prime quality and better price to increase wealth and consumer satisfaction. Cost Management ensures profit, growth and sustainability of the business with implementation of Continuous Improvement Technique like Six Sigma. This leads to optimize Business performance. The method drives for customer satisfaction, low variation, reduction in waste and cycle time resulting into a competitive advantage over other industries which did not implement it. The main objective of this paper ‘Six Sigma Technique A Journey Through Its Implementation’ is to conceptualize the effectiveness of Six Sigma Technique through the journey of its implementation. Aditi Sunilkumar Ghosalkar "‘Six Sigma Technique’: A Journey Through its Implementation" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd64546.pdf Paper Url: https://www.ijtsrd.com/other-scientific-research-area/other/64546/‘six-sigma-technique’-a-journey-through-its-implementation/aditi-sunilkumar-ghosalkar
Edge Computing in Space Enhancing Data Processing and Communication for Space...ijtsrd
Edge computing, a paradigm that involves processing data closer to its source, has gained significant attention for its potential to revolutionize data processing and communication in space missions. With the increasing complexity and data volume generated by modern space missions, traditional centralized computing approaches face challenges related to latency, bandwidth, and security. Edge computing in space, involving on board processing and analysis of data, offers promising solutions to these challenges. This paper explores the concept of edge computing in space, its benefits, applications, and future prospects in enhancing space missions. Manish Verma "Edge Computing in Space: Enhancing Data Processing and Communication for Space Missions" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd64541.pdf Paper Url: https://www.ijtsrd.com/computer-science/artificial-intelligence/64541/edge-computing-in-space-enhancing-data-processing-and-communication-for-space-missions/manish-verma
Dynamics of Communal Politics in 21st Century India Challenges and Prospectsijtsrd
Communal politics in India has evolved through centuries, weaving a complex tapestry shaped by historical legacies, colonial influences, and contemporary socio political transformations. This research comprehensively examines the dynamics of communal politics in 21st century India, emphasizing its historical roots, socio political dynamics, economic implications, challenges, and prospects for mitigation. The historical perspective unravels the intricate interplay of religious identities and power dynamics from ancient civilizations to the impact of colonial rule, providing insights into the evolution of communalism. The socio political dynamics section delves into the contemporary manifestations, exploring the roles of identity politics, socio economic disparities, and globalization. The economic implications section highlights how communal politics intersects with economic issues, perpetuating disparities and influencing resource allocation. Challenges posed by communal politics are scrutinized, revealing multifaceted issues ranging from social fragmentation to threats against democratic values. The prospects for mitigation present a multifaceted approach, incorporating policy interventions, community engagement, and educational initiatives. The paper conducts a comparative analysis with international examples, identifying common patterns such as identity politics and economic disparities. It also examines unique challenges, emphasizing Indias diverse religious landscape, historical legacy, and secular framework. Lessons for effective strategies are drawn from international experiences, offering insights into inclusive policies, interfaith dialogue, media regulation, and global cooperation. By scrutinizing historical epochs, contemporary dynamics, economic implications, and international comparisons, this research provides a comprehensive understanding of communal politics in India. The proposed strategies for mitigation underscore the importance of a holistic approach to foster social harmony, inclusivity, and democratic values. Rose Hossain "Dynamics of Communal Politics in 21st Century India: Challenges and Prospects" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd64528.pdf Paper Url: https://www.ijtsrd.com/humanities-and-the-arts/history/64528/dynamics-of-communal-politics-in-21st-century-india-challenges-and-prospects/rose-hossain
Assess Perspective and Knowledge of Healthcare Providers Towards Elehealth in...ijtsrd
Background and Objective Telehealth has become a well known tool for the delivery of health care in Saudi Arabia, and the perspective and knowledge of healthcare providers are influential in the implementation, adoption and advancement of the method. This systematic review was conducted to examine the current literature base regarding telehealth and the related healthcare professional perspective and knowledge in the Kingdom of Saudi Arabia. Materials and Methods This systematic review was conducted by searching 7 databases including, MEDLINE, CINHAL, Web of Science, Scopus, PubMed, PsycINFO, and ProQuest Central. Studies on healthcare practitioners telehealth knowledge and perspectives published in English in Saudi Arabia from 2000 to 2023 were included. Boland directed this comprehensive review. The researchers examined each connected study using the AXIS tool, which evaluates cross sectional systematic reviews. Narrative synthesis was used to summarise and convey the data. Results Out of 1840 search results, 10 studies were included. Positive outlook and limited knowledge among providers were seen across trials. Healthcare professionals like telehealth for its ability to improve quality, access, and delivery, save time and money, and be successful. Age, gender, occupation, and work experience also affect health workers knowledge. In Saudi Arabia, healthcare professionals face inadequate expert assistance, patient privacy, internet connection concerns, lack of training courses, lack of telehealth understanding, and high costs while performing telemedicine. Conclusions Healthcare practitioners telehealth perceptions and knowledge were examined in this systematic study. Its collection of concerned experts different personal attitudes and expertise would help enhance telehealths implementation in Saudi Arabia, develop its healthcare delivery alternative, and eliminate frequent problems. Badriah Mousa I Mulayhi | Dr. Jomin George | Judy Jenkins "Assess Perspective and Knowledge of Healthcare Providers Towards Elehealth in Saudi Arabia: A Systematic Review" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd64535.pdf Paper Url: https://www.ijtsrd.com/medicine/other/64535/assess-perspective-and-knowledge-of-healthcare-providers-towards-elehealth-in-saudi-arabia-a-systematic-review/badriah-mousa-i-mulayhi
The Impact of Digital Media on the Decentralization of Power and the Erosion ...ijtsrd
The impact of digital media on the distribution of power and the weakening of traditional gatekeepers has gained considerable attention in recent years. The adoption of digital technologies and the internet has resulted in declining influence and power for traditional gatekeepers such as publishing houses and news organizations. Simultaneously, digital media has facilitated the emergence of new voices and players in the media industry. Digital medias impact on power decentralization and gatekeeper erosion is visible in several ways. One significant aspect is the democratization of information, which enables anyone with an internet connection to publish and share content globally, leading to citizen journalism and bypassing traditional gatekeepers. Another aspect is the disruption of conventional media industry business models, as traditional organizations struggle to adjust to the decrease in advertising revenue and the rise of digital platforms. Alternative business models, such as subscription models and crowdfunding, have become more prevalent, leading to the emergence of new players. Overall, the impact of digital media on the distribution of power and the weakening of traditional gatekeepers has brought about significant changes in the media landscape and the way information is shared. Further research is required to fully comprehend the implications of these changes and their impact on society. Dr. Kusum Lata "The Impact of Digital Media on the Decentralization of Power and the Erosion of Traditional Gatekeepers" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd64544.pdf Paper Url: https://www.ijtsrd.com/humanities-and-the-arts/political-science/64544/the-impact-of-digital-media-on-the-decentralization-of-power-and-the-erosion-of-traditional-gatekeepers/dr-kusum-lata
Online Voices, Offline Impact Ambedkars Ideals and Socio Political Inclusion ...ijtsrd
This research investigates the nexus between online discussions on Dr. B.R. Ambedkars ideals and their impact on social inclusion among college students in Gurugram, Haryana. Surveying 240 students from 12 government colleges, findings indicate that 65 actively engage in online discussions, with 80 demonstrating moderate to high awareness of Ambedkars ideals. Statistically significant correlations reveal that higher online engagement correlates with increased awareness p 0.05 and perceived social inclusion. Variations across colleges and a notable effect of college type on perceived social inclusion highlight the influence of contextual factors. Furthermore, the intersectional analysis underscores nuanced differences based on gender, caste, and socio economic status. Dr. Kusum Lata "Online Voices, Offline Impact: Ambedkar's Ideals and Socio-Political Inclusion - A Study of Gurugram District" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd64543.pdf Paper Url: https://www.ijtsrd.com/humanities-and-the-arts/political-science/64543/online-voices-offline-impact-ambedkars-ideals-and-sociopolitical-inclusion--a-study-of-gurugram-district/dr-kusum-lata
Problems and Challenges of Agro Entreprenurship A Studyijtsrd
Noting calls for contextualizing Agro entrepreneurs problems and challenges of the agro entrepreneurs and for greater attention to the Role of entrepreneurs in agro entrepreneurship research, we conduct a systematic literature review of extent research in agriculture entrepreneurship to overcome the study objectives of complications of agro entrepreneurs through various factors, Development of agriculture products is a key factor for the overall economic growth of agro entrepreneurs Agro Entrepreneurs produces firsthand large scale employment, utilizes the labor and natural resources, This research outlines the problems of Weather and Soil Erosions, Market price fluctuation, stimulates labor cost problems, reduces concentration of Price volatility, Dependency on Intermediaries, induces Limited Bargaining Power, and Storage and Transportation Costs. This paper mainly devoted to highlight Problems and challenges faced for the sustainable of Agro Entrepreneurs in India. Vinay Prasad B "Problems and Challenges of Agro Entreprenurship - A Study" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd64540.pdf Paper Url: https://www.ijtsrd.com/other-scientific-research-area/other/64540/problems-and-challenges-of-agro-entreprenurship--a-study/vinay-prasad-b
Comparative Analysis of Total Corporate Disclosure of Selected IT Companies o...ijtsrd
Disclosure is a process through which a business enterprise communicates with external parties. A corporate disclosure is communication of financial and non financial information of the activities of a business enterprise to the interested entities. Corporate disclosure is done through publishing annual reports. So corporate disclosure through annual reports plays a vital role in the life of all the companies and provides valuable information to investors. The basic objectives of corporate disclosure is to give a true and fair view of companies to the parties related either directly or indirectly like owner, government, creditors, shareholders etc. in the companies act, provisions have been made about mandatory and voluntary disclosure. The IT sector in India is rapidly growing, the trend to invest in the IT sector is rising and employment opportunities in IT sectors are also increasing. Therefore the IT sector is expected to have fair, full and adequate disclosure of all information. Unfair and incomplete disclosure may adversely affect the entire economy. A research study on disclosure practices of IT companies could play an important role in this regard. Hence, the present research study has been done to study and review comparative analysis of total corporate disclosure of selected IT companies of India and to put forward overall findings and suggestions with a view to increase disclosure score of these companies. The researcher hopes that the present research study will be helpful to all selected Companies for improving level of corporate disclosure through annual reports as well as the government, creditors, investors, all business organizations and upcoming researcher for comparative analyses of level of corporate disclosure with special reference to selected IT companies. Dr. Vaibhavi D. Thaker "Comparative Analysis of Total Corporate Disclosure of Selected IT Companies of India" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd64539.pdf Paper Url: https://www.ijtsrd.com/other-scientific-research-area/other/64539/comparative-analysis-of-total-corporate-disclosure-of-selected-it-companies-of-india/dr-vaibhavi-d-thaker
The Impact of Educational Background and Professional Training on Human Right...ijtsrd
This study investigated the impact of educational background and professional training on human rights awareness among secondary school teachers in the Marathwada region of Maharashtra, India. The key findings reveal that higher levels of education, particularly a master’s degree, and fields of study related to education, humanities, or social sciences are associated with greater human rights awareness among teachers. Additionally, both pre service teacher training and in service professional development programs focused on human rights education significantly enhance teacher’s knowledge, skills, and competencies in promoting human rights principles in their classrooms. Baig Ameer Bee Mirza Abdul Aziz | Dr. Syed Azaz Ali Amjad Ali "The Impact of Educational Background and Professional Training on Human Rights Awareness among Secondary School Teachers" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd64529.pdf Paper Url: https://www.ijtsrd.com/humanities-and-the-arts/education/64529/the-impact-of-educational-background-and-professional-training-on-human-rights-awareness-among-secondary-school-teachers/baig-ameer-bee-mirza-abdul-aziz
A Study on the Effective Teaching Learning Process in English Curriculum at t...ijtsrd
“One Language sets you in a corridor for life. Two languages open every door along the way” Frank Smith English as a foreign language or as a second language has been ruling in India since the period of Lord Macaulay. But the question is how much we teach or learn English properly in our culture. Is there any scope to use English as a language rather than a subject How much we learn or teach English without any interference of mother language specially in the classroom teaching learning scenario in West Bengal By considering all these issues the researcher has attempted in this article to focus on the effective teaching learning process comparing to other traditional strategies in the field of English curriculum at the secondary level to investigate whether they fulfill the present teaching learning requirements or not by examining the validity of the present curriculum of English. The purpose of this study is to focus on the effectiveness of the systematic, scientific, sequential and logical transaction of the course between the teachers and the learners in the perspective of the 5Es programme that is engage, explore, explain, extend and evaluate. Sanchali Mondal | Santinath Sarkar "A Study on the Effective Teaching Learning Process in English Curriculum at the Secondary Level of West Bengal" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd62412.pdf Paper Url: https://www.ijtsrd.com/humanities-and-the-arts/education/62412/a-study-on-the-effective-teaching-learning-process-in-english-curriculum-at-the-secondary-level-of-west-bengal/sanchali-mondal
The Role of Mentoring and Its Influence on the Effectiveness of the Teaching ...ijtsrd
This paper reports on a study which was conducted to investigate the role of mentoring and its influence on the effectiveness of the teaching of Physics in secondary schools in the South West Region of Cameroon. The study adopted the convergent parallel mixed methods design, focusing on respondents in secondary schools in the South West Region of Cameroon. Both quantitative and qualitative data were collected, analysed separately, and the results were compared to see if the findings confirm or disconfirm each other. The quantitative analysis found that majority of the respondents 72 of Physics teachers affirmed that they had more experienced colleagues as mentors to help build their confidence, improve their teaching, and help them improve their effectiveness and efficiency in guiding learners’ achievements. Only 28 of the respondents disagreed with these statements. With majority respondents 72 agreeing with the statements, it implies that in most secondary schools, experienced Physics teachers act as mentors to build teachers’ confidence in teaching and improving students’ learning. The interview qualitative data analysis summarized how secondary school Principals use meetings with mentors and mentees to promote mentorship in the school milieu. This has helped strengthen teachers’ classroom practices in secondary schools in the South West Region of Cameroon. With the results confirming each other, the study recommends that mentoring should focus on helping teachers employ social interactions and instructional practices feedback and clarity in teaching that have direct measurable impact on students’ learning achievements. Andrew Ngeim Sumba | Frederick Ebot Ashu | Peter Agborbechem Tambi "The Role of Mentoring and Its Influence on the Effectiveness of the Teaching of Physics in Secondary Schools in the South West Region of Cameroon" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd64524.pdf Paper Url: https://www.ijtsrd.com/management/management-development/64524/the-role-of-mentoring-and-its-influence-on-the-effectiveness-of-the-teaching-of-physics-in-secondary-schools-in-the-south-west-region-of-cameroon/andrew-ngeim-sumba
Design Simulation and Hardware Construction of an Arduino Microcontroller Bas...ijtsrd
This study primarily focuses on the design of a high side buck converter using an Arduino microcontroller. The converter is specifically intended for use in DC DC applications, particularly in standalone solar PV systems where the PV output voltage exceeds the load or battery voltage. To evaluate the performance of the converter, simulation experiments are conducted using Proteus Software. These simulations provide insights into the input and output voltages, currents, powers, and efficiency under different state of charge SoC conditions of a 12V,70Ah rechargeable lead acid battery. Additionally, the hardware design of the converter is implemented, and practical data is collected through operation, monitoring, and recording. By comparing the simulation results with the practical results, the efficiency and performance of the designed converter are assessed. The findings indicate that while the buck converter is suitable for practical use in standalone PV systems, its efficiency is compromised due to a lower output current. Chan Myae Aung | Dr. Ei Mon "Design Simulation and Hardware Construction of an Arduino-Microcontroller Based DC-DC High-Side Buck Converter for Standalone PV System" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd64518.pdf Paper Url: https://www.ijtsrd.com/engineering/mechanical-engineering/64518/design-simulation-and-hardware-construction-of-an-arduinomicrocontroller-based-dcdc-highside-buck-converter-for-standalone-pv-system/chan-myae-aung
Sustainable Energy by Paul A. Adekunte | Matthew N. O. Sadiku | Janet O. Sadikuijtsrd
Energy becomes sustainable if it meets the needs of the present without compromising the ability of future generations to meet their own needs. Some of the definitions of sustainable energy include the considerations of environmental aspects such as greenhouse gas emissions, social, and economic aspects such as energy poverty. Generally far more sustainable than fossil fuel are renewable energy sources such as wind, hydroelectric power, solar, and geothermal energy sources. Worthy of note is that some renewable energy projects, like the clearing of forests to produce biofuels, can cause severe environmental damage. The sustainability of nuclear power which is a low carbon source is highly debated because of concerns about radioactive waste, nuclear proliferation, and accidents. The switching from coal to natural gas has environmental benefits, including a lower climate impact, but could lead to delay in switching to more sustainable options. “Carbon capture and storage” can be built into power plants to remove the carbon dioxide CO2 emissions, but this technology is expensive and has rarely been implemented. Leading non renewable energy sources around the world is fossil fuels, coal, petroleum, and natural gas. Nuclear energy is usually considered another non renewable energy source, although nuclear energy itself is a renewable energy source, but the material used in nuclear power plants is not. The paper addresses the issue of sustainable energy, its attendant benefits to the future generation, and humanity in general. Paul A. Adekunte | Matthew N. O. Sadiku | Janet O. Sadiku "Sustainable Energy" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd64534.pdf Paper Url: https://www.ijtsrd.com/engineering/electrical-engineering/64534/sustainable-energy/paul-a-adekunte
Concepts for Sudan Survey Act Implementations Executive Regulations and Stand...ijtsrd
This paper aims to outline the executive regulations, survey standards, and specifications required for the implementation of the Sudan Survey Act, and for regulating and organizing all surveying work activities in Sudan. The act has been discussed for more than 5 years. The Land Survey Act was initiated by the Sudan Survey Authority and all official legislations were headed by the Sudan Ministry of Justice till it was issued in 2022. The paper presents conceptual guidelines to be used for the Survey Act implementation and to regulate the survey work practice, standardizing the field surveys, processing, quality control, procedures, and the processes related to survey work carried out by the stakeholders and relevant authorities in Sudan. The conceptual guidelines are meant to improve the quality and harmonization of geospatial data and to aid decision making processes as well as geospatial information systems. The established comprehensive executive regulations will govern and regulate the implementation of the Sudan Survey Geomatics Act in all surveying and mapping practices undertaken by the Sudan Survey Authority SSA and state local survey departments for public or private sector organizations. The targeted standards and specifications include the reference frame, projection, coordinate systems, and the guidelines and specifications that must be followed in the field of survey work, processes, and mapping products. In the last few decades, there has been a growing awareness of the importance of geomatics activities and measurements on the Earths surface in space and time, together with observing and mapping the changes. In such cases, data must be captured promptly, standardized, and obtained with more accuracy and specified in much detail. The paper will also highlight the current situation in Sudan, the degree to which survey standards are used, the problems encountered, and the errors that arise from not using the standards and survey specifications. Kamal A. A. Sami "Concepts for Sudan Survey Act Implementations - Executive Regulations and Standards" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd63484.pdf Paper Url: https://www.ijtsrd.com/engineering/civil-engineering/63484/concepts-for-sudan-survey-act-implementations--executive-regulations-and-standards/kamal-a-a-sami
Towards the Implementation of the Sudan Interpolated Geoid Model Khartoum Sta...ijtsrd
The discussions between ellipsoid and geoid have invoked many researchers during the recent decades, especially during the GNSS technology era, which had witnessed a great deal of development but still geoid undulation requires more investigations. To figure out a solution for Sudans local geoid, this research has tried to intake the possibility of determining the geoid model by following two approaches, gravimetric and geometrical geoid model determination, by making use of GNSS leveling benchmarks at Khartoum state. The Benchmarks are well distributed in the study area, in which, the horizontal coordinates and the height above the ellipsoid have been observed by GNSS while orthometric heights were carried out using precise leveling. The Global Geopotential Model GGM represented in EGM2008 has been exploited to figure out the geoid undulation at the benchmarks in the study area. This is followed by a fitting process, that has been done to suit the geoid undulation data which has been computed using GNSS leveling data and geoid undulation inspired by the EGM2008. Two geoid surfaces were created after the fitting process to ensure that they are identical and both of them could be counted for getting the same geoid undulation with an acceptable accuracy. In this respect, statistical operation played an important role in ensuring the consistency and integrity of the model by applying cross validation techniques splitting the data into training and testing datasets for building the geoid model and testing its eligibility. The geometrical solution for geoid undulation computation has been utilized by applying straightforward equations that facilitate the calculation of the geoid undulation directly through applying statistical techniques for the GNSS leveling data of the study area to get the common equation parameters values that could be utilized to calculate geoid undulation of any position in the study area within the claimed accuracy. Both systems were checked and proved eligible to be used within the study area with acceptable accuracy which may contribute to solving the geoid undulation problem in the Khartoum area, and be further generalized to determine the geoid model over the entire country, and this could be considered in the future, for regional and continental geoid model. Ahmed M. A. Mohammed. | Kamal A. A. Sami "Towards the Implementation of the Sudan Interpolated Geoid Model (Khartoum State Case Study)" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd63483.pdf Paper Url: https://www.ijtsrd.com/engineering/civil-engineering/63483/towards-the-implementation-of-the-sudan-interpolated-geoid-model-khartoum-state-case-study/ahmed-m-a-mohammed
Activating Geospatial Information for Sudans Sustainable Investment Mapijtsrd
Sudan is witnessing an acceleration in the processes of development and transformation in the performance of government institutions to raise the productivity and investment efficiency of the government sector. The development plans and investment opportunities have focused on achieving national goals in various sectors. This paper aims to illuminate the path to the future and provide geospatial data and information to develop the investment climate and environment for all sized businesses, and to bridge the development gap between the Sudan states. The Sudan Survey Authority SSA is the main advisor to the Sudan Government in conducting surveying, mappings, designing, and developing systems related to geospatial data and information. In recent years, SSA made a strategic partnership with the Ministry of Investment to activate Geospatial Information for Sudans Sustainable Investment and in particular, for the preparation and implementation of the Sudan investment map, based on the directives and objectives of the Ministry of Investment MI in Sudan. This paper comes within the framework of activating the efforts of the Ministry of Investment to develop technical investment services by applying techniques adopted by the Ministry and its strategic partners for advancing investment processes in the country. Kamal A. A. Sami "Activating Geospatial Information for Sudan's Sustainable Investment Map" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd63482.pdf Paper Url: https://www.ijtsrd.com/engineering/information-technology/63482/activating-geospatial-information-for-sudans-sustainable-investment-map/kamal-a-a-sami
Educational Unity Embracing Diversity for a Stronger Societyijtsrd
In a rapidly changing global landscape, the importance of education as a unifying force cannot be overstated. This paper explores the crucial role of educational unity in fostering a stronger and more inclusive society through the embrace of diversity. By examining the benefits of diverse learning environments, the paper aims to highlight the positive impact on societal strength. The discussion encompasses various dimensions, from curriculum design to classroom dynamics, and emphasizes the need for educational institutions to become catalysts for unity in diversity. It highlights the need for a paradigm shift in educational policies, curricula, and pedagogical approaches to ensure that they are reflective of the diverse fabric of society. This paper also addresses the challenges associated with implementing inclusive educational practices and offers practical strategies for overcoming barriers. It advocates for collaborative efforts between educational institutions, policymakers, and communities to create a supportive ecosystem that promotes diversity and unity. Mr. Amit Adhikari | Madhumita Teli | Gopal Adhikari "Educational Unity: Embracing Diversity for a Stronger Society" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd64525.pdf Paper Url: https://www.ijtsrd.com/humanities-and-the-arts/education/64525/educational-unity-embracing-diversity-for-a-stronger-society/mr-amit-adhikari
Integration of Indian Indigenous Knowledge System in Management Prospects and...ijtsrd
The diversity of indigenous knowledge systems in India is vast and can vary significantly between different communities and regions. Preserving and respecting these knowledge systems is crucial for maintaining cultural heritage, promoting sustainable practices, and fostering cross cultural understanding. In this paper, an overview of the prospects and challenges associated with incorporating Indian indigenous knowledge into management is explored. It is found that IIKS helps in management in many areas like sustainable development, tourism, food security, natural resource management, cultural preservation and innovation, etc. However, IIKS integration with management faces some challenges in the form of a lack of documentation, cultural sensitivity, language barriers legal framework, etc. Savita Lathwal "Integration of Indian Indigenous Knowledge System in Management: Prospects and Challenges" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd63500.pdf Paper Url: https://www.ijtsrd.com/management/accounting-and-finance/63500/integration-of-indian-indigenous-knowledge-system-in-management-prospects-and-challenges/savita-lathwal
DeepMask Transforming Face Mask Identification for Better Pandemic Control in...ijtsrd
The COVID 19 pandemic has highlighted the crucial need of preventive measures, with widespread use of face masks being a key method for slowing the viruss spread. This research investigates face mask identification using deep learning as a technological solution to be reducing the risk of coronavirus transmission. The proposed method uses state of the art convolutional neural networks CNNs and transfer learning to automatically recognize persons who are not wearing masks in a variety of circumstances. We discuss how this strategy improves public health and safety by providing an efficient manner of enforcing mask wearing standards. The report also discusses the obstacles, ethical concerns, and prospective applications of face mask detection systems in the ongoing fight against the pandemic. Dilip Kumar Sharma | Aaditya Yadav "DeepMask: Transforming Face Mask Identification for Better Pandemic Control in the COVID-19 Era" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd64522.pdf Paper Url: https://www.ijtsrd.com/engineering/electronics-and-communication-engineering/64522/deepmask-transforming-face-mask-identification-for-better-pandemic-control-in-the-covid19-era/dilip-kumar-sharma
Streamlining Data Collection eCRF Design and Machine Learningijtsrd
Efficient and accurate data collection is paramount in clinical trials, and the design of Electronic Case Report Forms eCRFs plays a pivotal role in streamlining this process. This paper explores the integration of machine learning techniques in the design and implementation of eCRFs to enhance data collection efficiency. We delve into the synergies between eCRF design principles and machine learning algorithms, aiming to optimize data quality, reduce errors, and expedite the overall data collection process. The application of machine learning in eCRF design brings forth innovative approaches to data validation, anomaly detection, and real time adaptability. This paper discusses the benefits, challenges, and future prospects of leveraging machine learning in eCRF design for streamlined and advanced data collection in clinical trials. Dhanalakshmi D | Vijaya Lakshmi Kannareddy "Streamlining Data Collection: eCRF Design and Machine Learning" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd63515.pdf Paper Url: https://www.ijtsrd.com/biological-science/biotechnology/63515/streamlining-data-collection-ecrf-design-and-machine-learning/dhanalakshmi-d
The Roman Empire A Historical Colossus.pdfkaushalkr1407
The Roman Empire, a vast and enduring power, stands as one of history's most remarkable civilizations, leaving an indelible imprint on the world. It emerged from the Roman Republic, transitioning into an imperial powerhouse under the leadership of Augustus Caesar in 27 BCE. This transformation marked the beginning of an era defined by unprecedented territorial expansion, architectural marvels, and profound cultural influence.
The empire's roots lie in the city of Rome, founded, according to legend, by Romulus in 753 BCE. Over centuries, Rome evolved from a small settlement to a formidable republic, characterized by a complex political system with elected officials and checks on power. However, internal strife, class conflicts, and military ambitions paved the way for the end of the Republic. Julius Caesar’s dictatorship and subsequent assassination in 44 BCE created a power vacuum, leading to a civil war. Octavian, later Augustus, emerged victorious, heralding the Roman Empire’s birth.
Under Augustus, the empire experienced the Pax Romana, a 200-year period of relative peace and stability. Augustus reformed the military, established efficient administrative systems, and initiated grand construction projects. The empire's borders expanded, encompassing territories from Britain to Egypt and from Spain to the Euphrates. Roman legions, renowned for their discipline and engineering prowess, secured and maintained these vast territories, building roads, fortifications, and cities that facilitated control and integration.
The Roman Empire’s society was hierarchical, with a rigid class system. At the top were the patricians, wealthy elites who held significant political power. Below them were the plebeians, free citizens with limited political influence, and the vast numbers of slaves who formed the backbone of the economy. The family unit was central, governed by the paterfamilias, the male head who held absolute authority.
Culturally, the Romans were eclectic, absorbing and adapting elements from the civilizations they encountered, particularly the Greeks. Roman art, literature, and philosophy reflected this synthesis, creating a rich cultural tapestry. Latin, the Roman language, became the lingua franca of the Western world, influencing numerous modern languages.
Roman architecture and engineering achievements were monumental. They perfected the arch, vault, and dome, constructing enduring structures like the Colosseum, Pantheon, and aqueducts. These engineering marvels not only showcased Roman ingenuity but also served practical purposes, from public entertainment to water supply.
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
Instructions for Submissions thorugh G- Classroom.pptxJheel Barad
This presentation provides a briefing on how to upload submissions and documents in Google Classroom. It was prepared as part of an orientation for new Sainik School in-service teacher trainees. As a training officer, my goal is to ensure that you are comfortable and proficient with this essential tool for managing assignments and fostering student engagement.
The Art Pastor's Guide to Sabbath | Steve ThomasonSteve Thomason
What is the purpose of the Sabbath Law in the Torah. It is interesting to compare how the context of the law shifts from Exodus to Deuteronomy. Who gets to rest, and why?
The Indian economy is classified into different sectors to simplify the analysis and understanding of economic activities. For Class 10, it's essential to grasp the sectors of the Indian economy, understand their characteristics, and recognize their importance. This guide will provide detailed notes on the Sectors of the Indian Economy Class 10, using specific long-tail keywords to enhance comprehension.
For more information, visit-www.vavaclasses.com
Students, digital devices and success - Andreas Schleicher - 27 May 2024..pptxEduSkills OECD
Andreas Schleicher presents at the OECD webinar ‘Digital devices in schools: detrimental distraction or secret to success?’ on 27 May 2024. The presentation was based on findings from PISA 2022 results and the webinar helped launch the PISA in Focus ‘Managing screen time: How to protect and equip students against distraction’ https://www.oecd-ilibrary.org/education/managing-screen-time_7c225af4-en and the OECD Education Policy Perspective ‘Students, digital devices and success’ can be found here - https://oe.cd/il/5yV
Ethnobotany and Ethnopharmacology:
Ethnobotany in herbal drug evaluation,
Impact of Ethnobotany in traditional medicine,
New development in herbals,
Bio-prospecting tools for drug discovery,
Role of Ethnopharmacology in drug evaluation,
Reverse Pharmacology.
The Influence of Location, Credit Interest Rates, and Quality of Service on the Satisfaction of Cooperative Members in Credit on Cooperativa Esperanca Timor Oan CEVTO in Dili, Timor Leste
2. International Journal of Trend in Scientific Research and Development @ www.ijtsrd.com eISSN: 2456-6470
@ IJTSRD | Unique Paper ID – IJTSRD63465 | Volume – 8 | Issue – 1 | Jan-Feb 2024 Page 659
financial institutions and non-bank financial
institutions in increasing economic growth. The
existence of cooperatives really helps the community
through collecting funds and allocating funds so that
they can help the community in carrying out
provisions of the cooperative itself, taking into
account several influencing factors. Factors that
influence interest rates generally consist of
competition, desired profit targets, government
policies and other provisions. The number of items
given on the balance sheet (assets side) is the largest
number on the cooperative's balance sheet. Therefore,
these postal figures show that one of the largest
cooperative revenues comes from disbursed credit.
Service quality is also an issue that needs to be
considered apart from location and credit interest
rates. Service quality is one measure of the
satisfaction of cooperative members. Because
cooperative members as product users usually tend to
become customers who think that the cooperative will
provide the best quality of service and be able to meet
service needs. This indicates that the quality of a
cooperative's services will influence the decisions of
cooperative members which are manifested in their
attitude to always use the cooperative's services in
order to obtain satisfaction with their needs. The non-
bank financial institution, namely, Coperativa
Esperanca Verde Timor Oan (CEVTO), is one of the
non-bank financial institutions in the form of a
cooperative and operates in the capital, Dili. In an
effort to generate profits, this cooperative collects
funds from its members and distributes the collected
funds back to the cooperative members.
This cooperative was founded with the aim of helping
improve the standard of living of cooperative
members. Credit disbursed is based on general
assembly decisions and the credit interest rate
charged is determined based on a joint decision, both
the founders and members of the cooperative. Efforts
to increase cooperative profits are expected to fulfill
one of the cooperative's objectives, namely to
improve the welfare of members and maintain the
survival of the cooperative. Savings and loan
cooperatives, whose members are cooperative
customers, carry out main activities to provide
various financial benefits to their members by
providing loans through an easy process and low
interest, so that cooperative members will feel
satisfied, Nasution (2013: 10). Satisfaction is a
person's feelings regarding the use of a particular
product. Cooperative members are satisfied with the
service provided by the cooperative because the
service is very good and friendly, apart from that
because the service is very satisfying, therefore
customers will not move to another product or place,
Kasmir (2006: 27). To maintain customer satisfaction
and maintain good relationships, it is also necessary
to pay attention to things that can maintain the
relationship between the institution and customers.
One of them is location, choosing a good location is
an important decision, meaning a location that is
easily accessible to consumers and close to busy
centers is the right location for a business.
The hope of cooperative members is to get good
service, from the services they consume, or expect
quality service, with good work productivity. Because
customers as product users will usually tend to be
those they consider to have the best service quality
and are able to meet their service needs. On the other
hand, companies that are prepared to have poor
service quality and are unable to meet consumer
needs will be abandoned. Based on the background of
the problem above, the researcher is interested in
taking the title, namely "The Influence of Location,
Credit Interest Rates, and Service Quality on
Cooperative Member Satisfaction in Credit", at
Cooperativa Esperanca Verde Timor oan (CEVTO),
Dili Timor -Leste.
1.1. Formulation of the problem Based on the
background description above, the problem can
be formulated as follows:
1. Does location affect cooperative member
satisfaction?
2. Does the credit interest rate affect the satisfaction
of cooperative members?
3. Does service quality influence cooperative
member satisfaction?
1.2. Research purposes Based on the problem
formulation above, there are several objectives
to be achieved in this research, including: 1. To
find out and analyze the influence of location
on cooperative member satisfaction. 2. To
determine and analyze the effect of credit
interest rates on cooperative member
satisfaction. 3. To determine and analyze the
influence of service quality on cooperative
member satisfaction.
1.3. Benefits of research It is hoped that the results
of this research will provide benefits to parties
in need, including: 1. For Cooperatives As
input for cooperatives, especially Coperativa
Esperanca Verde Timor Oan (CEVTO), to pay
attention to location, credit interest rates and
service quality in the hope of increasing
cooperative member satisfaction in using credit.
2. For Academics As reference material for the
University, especially the library section so that
it can be used by students who will carry out
3. International Journal of Trend in Scientific Research and Development @ www.ijtsrd.com eISSN: 2456-6470
@ IJTSRD | Unique Paper ID – IJTSRD63465 | Volume – 8 | Issue – 1 | Jan-Feb 2024 Page 660
research in the future, on similar research
topics. 3. For Researchers As material for
comparing the theories obtained during college
with the actual situation in the field.
2. THEORETICAL BASIS
2.1. Definition and Reasoning of Concepts
2.1.1. Location
Definition Location is a distribution channel, namely
the route used to move products from producers to
consumers. Location is a decision made by a
company regarding where its operations and staff will
be located, Lupiyoadi (2006: 42). According to
Swastha (2001), location (Place) shows the various
activities carried out by the company to make its
products obtainable and available to consumers. Paul
(2000) in Nugroho and Paramita (2009) argues that a
good location guarantees the availability of fast
access and can attract a large number of consumers
and is strong enough to change consumer shopping
and purchasing patterns. Fajriyah (2013) Location is
the location of the bank which influences consumer
behavior in saving decisions because there is an
element of proximity and easy transportation.
Tjiptono (2004: 41) Location is a place where a
company carries out work activities which determine
decisions because location is closely related to the
potential market of a company or cooperative." Kotler
(2008: 51) one of the keys to success is location
starting with having a community, this decision really
depends on the potential for economic growth,
stability, competition, political climate and so on.
Swastha (2002: 24) Location is the place where a
business or business activity is carried out. Important
factors in developing a business are the location of
the location in the urban area, the method of reaching
it and the travel time from the location to the
destination. Good location factors are relative for
each different type of business. Lupiyoadi (2009: 42)
relates to where the company must be headquartered
and carry out its operational activities. In this case
there are 3 types of interactions that influence
location, namely: 1. Consumers come to service
buyers (companies) In situations like this, location is
very important. Companies should choose a place that
is close to consumers so that it is easy to reach, in
other words, a strategic location. 2. Service buyers
come to consumers
In this case, location is not too important, but what
must be considered is that the delivery of services
must remain of high quality. 1. Service buyers and
consumers do not meet directly. Service providers or
service providers and consumers interact through
certain means such as telephone, internet and mail. In
this case, location is not very important as long as
communication between the two parties is carried out
well From several expert theories above, the
researcher concludes that the location is the place
where the company carries out its operational
activities, and is easily accessible to the public so that
it can make it easier for customers to carry out
transactions according to customer needs.
2.1.1.1. Factors That Influence Location Decisions
Private (2002: 28) The following are several factors
that must be considered in choosing a location,
including: 1. Population density Population densityis
an indicator of the potential for success and success
of a business in a business market. However, this is
not yet the final measure in determining the success
of a business. 2. Income If population density is not
linear with people's purchasing power, then it means
that the location is not suitable as a place or shopping
center. 3. Number of businesses Sometimes the
location chosen is a shopping center or trade center.
The number of businesses in a location can also
influence the business that will be established. 4.
Place There are several types of places that can be
chosen for a business or business location. These
places include shopping malls, business centers,
housing, and so on. 5. Employee access The distance
between the business and business access also needs
to be considered. If the business is very far from
where the employee lives, it will be counter-
productive for an employee. 6. Competition
Consideration of the level of business competition is
also necessary. If the location is already saturated
with businesses offering similar products, it could be
that the location is not strategic to determine as a
business location.
2.1.2. Definition of Credit Interest Rate The definition
of interest rate is the price for using money or it can
also be seen as rent for using money for a certain
period of time. Or the price of borrowing money to
use its purchasing power and is usually expressed in
percent (%). Interest can be interpreted as
compensation for services provided by a bank or
cooperative based on conventional principles to
customers who buy or sell their products. Interest can
also be interpreted as the price that must be paid to
customers (who have savings) which must be paid by
customers to banks or cooperatives (customers who
obtain loans).
Sunariyah (2004: 80) The credit interest rate is the
price of the loan. The interest rate is expressed as a
percentage of the principal per unit of time. Interest is
a measure of the price of resources used by debtors
that must be paid to creditors. The credit interest rate
is the amount of interest that can be charged to
borrowers or the selling price that must be paid by
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borrower customers at Kasmir Bank (2004: 197). Karl
and Fair (2001: 635) Interest rate is the interest
payment on savings from a loan in the form of a
percentage of the loan obtained from the amount of
interest given each year divided by the loan amount.
Determining the interest rate must take into account
the level of inflation that occurs. Fisher in Mankiw
(2003) states that the nominal interest rate will change
for two reasons, namely because the real interest rate
changes or because the inflation rate changes so that
the nominal interest rate is the sum of the real interest
rate plus the inflation rate. Nopirin (1992: 176) The
function of the economic interest rate is the allocation
of production factors to produce goods and services
that are used now and in the future. Ruchmat and
Maya (2003: 67) Interest rate is the price or amount
of money that must be sacrificed to get something
you want. Kasmir (2008: 121) Cooperative interest is
defined as remuneration for services provided by
banks based on principles to customers who buy or
sell their products. From the theories of the experts
above, the researchers concluded that credit interest
rates can be interpreted as remuneration for services
provided by customers to the bank with interest that
has been determined by the bank, in accordance with
the agreement between the two parties.
2.1.1.1. Factors That Influence Interest Rates In order
to maximize profits, bank management must be clever
in determining the size of the interest rate. Kasmir
(2008: 137), the main factors that influence the size of
the interest rate determination are as follows: 1.
Funding Requirements If a bank or cooperative lacks
funds, while loan applications increase, what the bank
does to ensure that these funds are met quickly is to
increase the deposit interest rate. However, an
increase in deposit interest rates will also increase
loan interest rates. 2. Desired profit target This is
because the profit target will be one of the
components in determining the size of the loan
interest rate. 3. Quality Guarantee The quality of the
collateral is also used for loan interest. The more
liquid the collateral (easily liquidated) provided, the
lower the credit interest charged and vice versa. 4.
Government Policy In determining both loan interest
and deposit interest, banks or cooperatives must not
exceed the limits set by the government. 5. Time
Period
The longer the term of the loan, the higher the
interest, this is due to the greater risk of default in the
future and vice versa, if the loan is short term, the
interest is relatively low. 1. Company Reputation The
company's reputation greatly determines interest
rates, especially for bona fide loan interest. A
company that will obtain credit really determines the
interest rate that will be charged later, because usually
bona fide companies have a relatively small risk of
bad credit in the future. 2. Competition In winning
savings funds, apart from the most important
promotional factors, banks must pay attention to their
competitors.
2.1.2.2. Function of Credit Interest Rates The
function of credit interest rates according to
Sunariyah (2004:81) is as follows: 1. As an attraction
for savers who have more funds to invest. 2. Interest
rates can be used as monetary means to control the
supply and demand for money circulating in an
economy. Soedrajad (2000:24) states that the rise and
fall of market interest rates is a result of the amount
of funds available. Apart from that, it is also a result
of the adjustment process of increasing foreign
interest rates which also has an influence on domestic
interest rates.
2.1.2.3. Determining Factors of Interest Rates Edward
and Khan (1985) "said that the determining factors
for credit interest rates are divided into two factors
consisting of: 1. Internal factors which include
customer income, the amount of money that can
circulate and exploitation of inflation. 2. External
Factors are the sum of the sum of foreign interest
factors and the level of expectations for changes in
foreign currency exchange rates. Kari and Fair (2001:
635) "Interest rate is the interest payment on savings
from a loan in the form of a percentage of the loan
obtained from the amount of interest given each year
divided by the loan amount" Lipsey, Ragan and
Couranl (1997: 471) "Interest rates can be divided
into 2 types, namely": 1. The nominal interest rate is
the ratio between the amount of money paid back and
the amount of money borrowed. 2. Real interest rate
is the difference between the nominal interest rate and
the inflation rate.
2.1.3. Definition of Service Quality Service quality is
an extraordinary application to be assessed by
customers so that they can gain trust from customers
who save money or do credit at the bank. Rochim
(2004: 50) believes that customer satisfaction is a
desire that can be achieved. Employees provide good
service so that a dream can be achieved. If the
customer is satisfied with the service the employee
provides, the customer will definitely feel happy with
the service. Tjiptono (2007) service quality is a
dynamic condition related to service products, people,
processes and environments that meet or exceed
expectations. Meanwhile, Stanto (2001) states that
service is an activity that can be defined separately,
which is essentially intangible, which is the
fulfillment of needs, and does not have to be tied to
the sale of other products or services." Services are
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actions or deeds that can be offered by one party to
another party, which are basically intangible (not
physically tangible) and do not produce anything.
Service production can be related to physical products
or not.
Kotler (2009) defines service as any action or activity
that can be offered by a party to another party, which
is basically intangible and does not result in any
ownership. Lovelock in Tjiptono (2007) stated that
service quality is the level of good and bad conditions
of the service provided by a service company in order
to satisfy consumers by providing or delivering
services that exceed consumer expectations.
Parasuraman (1998: 88) states that service quality is
the expected level of excellence and control over this
level of excellence to fulfill consumer desires.
Deming in Tjiptono (2007) defines service quality
according to context, customer perception and
customer needs and desires. Service quality can also
be interpreted as an effort to meet consumer needs
and desires as well as accuracy or delivery in keeping
with consumer expectations. Mauludin (2010: 67)
stated that service quality is how far the difference is
between reality and the expectations of customers or
consumers that they receive or obtain. Kotler (2012:
49) states that service quality is the overall
characteristics and characteristics of a product or
service that influence its ability to satisfy stated or
implied needs. Berry (2006: 181) believes that the
success of financial institutions in providing quality
equipment can be determined by the service quality
approach that has been developed by the resource
persons. The definition of service is any action or
activity that can be offered by one party to another
party, which is basically intangible and does not
result in or is not linked to a physical product. Service
is employee behavior in order to meet customer needs
and desires and achieve customer satisfaction. From
the experts' theories above, the researchers concluded
that service quality is one measure of consumer
satisfaction, companies are required to make
management efforts to improve service quality. One
of the customer's hopes is to get good service from
the services they consume, or customers expect
quality service, with good work productivity.
2.1.3.1. Factors That Influence Service Quality
Parasuraman (1998: 88) to evaluate the quality of
services generally uses 5 influencing factors, namely
as follows: a. Reliability (reliability) An ability to
provide promised services reliably and accurately. In
a broad sense, reliability means that a company
delivers on its promises about provision, problem
solving, and price. This reliability can also be
interpreted as the ability to provide promised services
promptly, accurately and satisfactorily. This means
that employees provide service that meets customer
expectations. Sitinjak, et al. (2004: 9) reliability is a
dimension that measures a company's reliability in
providing services to customers. Compared to the
other four dimensions of service quality, this
dimension is considered very important in various
service industries. b. Responsiveness (responsiveness)
An awareness and desire to build customers and
provide services quickly. This dimension emphasizes
attention and accuracy when dealing with customer
requests, questions and complaints. Responsiveness
can also be interpreted as the desire of employees to
help responsive customers which is shown by the
motivation of employees in solving problems faced
by customers in using services.
Sitinjak et al. (2004: 10) responsiveness is a
dimension of service quality that is related to the
company's ability and behavior in instilling a sense of
trust and confidence in customers. Based on research,
there are four aspects of this dimension, namely:
friendliness, competence, credibility, and security. a.
Empathy (empathy) In the form of personal care and
attention given to customers. The essence of the
empathy dimension is to show customers through the
services provided that customers are special, and their
needs can be understood. b. Responsible (tangible)
Physical appearance is the ability of a company to
show its existence to external parties. This dimension
is in the form of the appearance of physical facilities,
equipment, employees, installed materials, and
communication facilities that support the provision of
a service. This dimension describes the physical form
and services that consumers or customers will
receive.
The appearance and ability of physical advice and
services must be reliable. c. Insurance (Guarantee)
Confidence is a guarantee to customers including the
ability, politeness and trustworthy nature of the staff,
free from danger or risk, doubt, employee behavior is
expected to foster trust and the company is expected
to foster a sense of security for its customers. Kasmir
(2005: 18) states that in the basics of service there are
several things that must be paid attention to so that
the service is safe, comfortable and enjoyable,
including having an energetic appearance, being
confident, being polite, polite, greeting gently, being
agile, convincing customers, having a social spirit.
2.1.4. Definition of Cooperative Member Satisfaction
The word satisfaction comes from the Latin "satis"
which means good enough, adequate and "facio" (to
do or make). Satisfaction can be interpreted as an
effort to fulfill something that is adequate. Kotler
el.Al (1996: 24) said that satisfaction is the level of a
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person's feelings after comparing the performance
(results) he feels compared to his expectations.
Kotler (2006) states that satisfaction is the extent to
which the performance provided by a product is
commensurate with the buyer's expectations. Umar
(2003) states "everyone knows what (satisfaction) is
until asked to give definition then it seems, no one
knows" that satisfaction is defined as a post-purchase
evaluation, where the perception of the performance
of the chosen alternative product or service meets or
exceeds expectations before purchase. If the
perception of performance cannot meet expectations,
then what will happen is dissatisfaction. Supranto
(2006) satisfaction is the performance of an item that
is at least the same as what was expected. Setyawan
and Susila in Entrepreneur (2004: 31) state that
satisfaction is a specific evaluation of the overall
service provided by service buyers, so that customer
satisfaction can only be assessed based on the
experiences they have had during the service delivery
process. Gerson (2002: 24) customer satisfaction is
the customer's perception that expectations have been
met or exceeded. According to Tjiptono (2008),
customer satisfaction is defined as an evaluation that
provides results where the experience felt is at least as
good or in line with what was expected. Kasmir
(2006: 27) states that satisfaction is a person's
feelings regarding the use of a particular product.
Customers are satisfied with the service provided by
the cooperative because the service is very good and
friendly, apart from that because the service is very
satisfying, therefore customers will not move to
another product or place.
2.1.4.1. Factors That Influence Cooperative Member
Satisfaction In determining customer satisfaction,
there are 5 factors that financial institutions must pay
attention to, Kasmir (2006: 27), including the
following: 1. Quality of service or services That is,
customers will feel satisfied if they receive good
service or in accordance with their expectations. 2.
Emotions Customers will feel proud and gain
confidence that other people will admire them if they
use products from certain companies that tend to have
a higher level of satisfaction. 3. Credit interest rates
Customers will feel satisfied with the use of products
from a financial institution, if the credit interest rate
charged is small or in accordance with the amount of
the loan obtained. 4. Cost Customers will feel
satisfied if they do not need to incur additional costs
or do not need to waste time getting credit products
from certain financial institutions.
2.1. Previous Research Previous research is research
conducted by previous researchers with the same
variables as current researchers, for more details see
the following table:
Table 2.1. Previous Research
Name Title
Researcher
Study Previous Eq
Difference
Equality Variables
Difference
Variables
Research Result
Maria
Izaura
Madalena
(2013)
The Influence of
Credit Interest Rates
and Service Quality
on Customer
Satisfaction Case
study on BNCTL
Bank, Sucural De
Suai. Timor Leste
Variable credit
interest rates, service
quality and customer
satisfaction
Location
variables
and
research
objects
That the variables of credit
interest rates and service
quality have a positive and
significant influence on
customer satisfaction, where
the variable T value is
x16.218.And the calculated
value for variable x2 is 8.495.
Ifik
Sofiyanto
(2011)
The Influence of
Location, Interest
Rates and Service
Quality on Home
Location variables,
credit interest rates
and, service quality
on Ownership Credit
Customer Satisfaction
(empirical study at
PT Bank Tabungan
Negara (Persero)
Semarang branch)
Location
variables
and
research
objects
customer
satisfaction
in credit
Location variables, credit
interest rates and service
quality have a positive and
significant influence on
customer satisfaction with an
R value of 79.5%
2.1. Theoretical Thinking Framework Supramono Haryanto (2003: 99) states that the theoretical framework is
the basis for explaining or illustrating the researcher's line of thinking related to the variables under study. Thus,
the rationale for this research is put forward as follows:
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Figure 2.1 Theoretical Thinking Framework
Information: 1. Location (X1) influences cooperative member satisfaction (Y). 2. The credit interest rate (X2)
influences cooperative member satisfaction (Y) 3. Service Quality (X3) influences Cooperative Member
Satisfaction (Y)
2.1. Research Hypothesis Ghozali (2006: 69) Hypothesis is a temporary answer to a problem that is conjectural
in nature from research. Hypotheses can be proven or disproven after being supported by facts from field
research results. So the hypothesis of this research is as follows: H1: If the location of a Cooperative can be
reached by Cooperative Members, then cooperative members will be more satisfied. H2: If the credit interest rate
charged is small, then Cooperative members will feel more satisfied. H3: If the service provided is of high
quality, then the Cooperative Member will feel more satisfied.
3. RESEARCH METHODOLOGY.
3.1. Types of research Sugiyono (2004: 7) type of survey research is a type of research carried out on large and
small populations but the data studied is data from samples, so this type of research is a survey, where this
research is carried out by making direct observations in the field.
3.2. Population and Sample
3.2.1. Population Sugiyono (2007: 57) Population is the totality of all objects or subjects that have qualities so
that they are researched and conclusions are drawn. So the population in this study is the total number of
cooperative members at Coperativa Esperanca Verde Timor Oan (CEVTO) Dili, Timor – Leste, totaling
50 people.
3.2.2. Sample Sugiyono (2007: 64) The sample is part of the population, the samples in this study were all
members of the cooperative, at Coperativa Esperanca Verde Timor Oan (CEVTO) Dili, Timor-Leste as
many as 50 people, using census sampling techniques, where all members the population is sampled.
3.3. Operational Definition of Variables Table 3.1 Operational Definition of Variables
Variables Defenition Indicator Scale Dimension
Location (X1)
Location is the place where a business
or business activity is carried out.
Important factors in developing a
business are the location of the location
in urban areas, the method of reaching it
and the travel time from the location to
the destination, Private (2002: 28)
1. population density
2. Number of
businesses
3. Employee access
points
4. Competitive
Ordinal 1 – 5
Credit interest
rates (X2)
Credit interest is defined as
remuneration for services provided by
banks based on principles to customers
who buy or sell their products, Kasmir
(2008: 121).
1. Funding
requirements
2. Profit targets
3. Policy
4. Quality guarantee
1.Kebutuhan dana
2. Target laba
3. Kebijakan
4.Kualitas jaminan
Ordinal 1 – 5
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Service
Quality(X3)
Service quality is the expected level of
excellence and control over that level of
excellence to fulfill consumer desires,
Parasuraman (1998: 88)
1. Reliability
2. Responsiveness
3. Empathy
4. Guarantee
Ordinal 1 – 5
Cooperative
member
satisfaction
(Y)
Satisfaction is a person's feelings
regarding the use of a particular product,
Kasmir (2006: 27)
1. Quality of service
2. Emotions
3. Credit interest rates
4. Cost
Ordinal 1 – 5
3.4. Data Types and Sources
3.4.1. Data Type The types of data used include: 1.
Qualitative Data Sugiyono (2004:13) qualitative data
is data in the form of words of explanation or
elaboration, in this research the data is in the form of
questionnaire numbers with a certain assessment
range which will be used as alternative answers for
respondents. 2. Quantative Data Sugiyono (2004: 13)
quantitative data is data in the form of numbers.
3.4.2. Data source 1. Primary Data Supranto (2003:
20), primary data is data obtained directly from
research sources, without intermediary media. 2.
Secondary Data Supranto (2003: 21) is data obtained
from various library materials, in the form of books,
journals and other documents that are related to the
study material
3.5. Data collection technique 1. Observation
Observation technique (Observation) is a data
collection technique by making direct
observations on research objects in
cooperatives. 2. Interview An interview is a
data collection technique that is carried out face
to face directly with the director or operational
manager, with the aim of obtaining data and
viewing cooperative documents which will then
provide more accurate answers. 3.
Questionnaire A questionnaire is a list of
questions containing questions intended to
obtain data in the form of answers from
respondents, this technique is the main method
to help collect data. 4. Documentation
Documentation is collecting data by looking at
notes or documents in the cooperative.
3.6. Data Quality Test The analysis technique
shows how to manage and discuss what has
been obtained. The analysis technique used to
answer research questions is quantitative using
analytical tools, validity and reliability tests. 1.
Validity Test Ghozali (2006:142), validity tests
are used to measure whether a questionnaire is
valid or not. A questionnaire is said to be valid
if the questions in the questionnaire are able to
reveal something that the questionnaire will
measure. An instrument is said to be valid if it
has a Corrected Total Item Correlation value
greater than or equal to 0.30. 2. Reliability Test
Ghozali (2006: 140) Reliability shows the
consistency and stability of a score
(measurement scale). Reliability includes two
main things, namely the stability of the
measure, the internal consistency of the
measure. In this research, reliability testing will
use the alpha coefficient, if the Cronbach's
alpha value is equal to or > 0.60 then it is said
to be reliable.
3.7. Classic assumption test Santoso (2000: 129),
this classic assumption aims to test whether in
the regression model, the dependent variable
and independent variables have a normal
distribution or not. 1. Normality Test To find
out that in the regression model the disturbing
or residual variables have a normal distribution,
while the normality test uses a test that will be
supported by histogram and normal probability
graphic analysis. This normality test is to see
the histrogen or normal probability. 2.
Heteroscedasticity Test Santoso (2000: 83)
states that if there is a deviation from this
assumption, it means that there is an inequality
of variance from the residuals of one
observation to another in the regression model.
The consequence of heteroscedasticity is that
the estimator obtained is inefficient, both in
small and large samples. To detect indications
of heteroscedasticity is through a Scatter Plot
graph. Where if there is a certain pattern such
as the points forming a certain regular pattern,
then identifying the points spread above and
below zero on the Y axis, then
heteroscedasticity does not occur.
Multicollinearity Test Santoso (2000: 37) in a good
regression model, there should be no correlation
between the independent variables. A regression
model that contains multicollinearity will cause the
standard error of estimation to tend to increase as the
independent variables increase. The rules used in
decision making are: 1. If the tolerance and VIF
values are close to 1, then there is no multicollinearity
problem. 2. If the tolerance and VIF values are far
from 1, then there is a multicollinearity problem. 2.
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Autocorrelation Test Santoso (2000: 42) states that
the autocorrelation test is between members of an
observation series which are arranged according to
time sequence, such as time series data, the sequence
of data space, or correlations that arise on their own.
Whether there is a correlation is detected using the
Durbin Watson test. The measure used to indicate
whether there is autocorrelation is if the Durbin
Watson statistical value is between -2 and +2, then
the data does not have autocorrelation.
3.6. Data analysis technique
3.6.1. Multiple Linear Regression Analysis In this
research, the analysis technique used is multiple
linear regression analysis and hypothesis testing, so
the regression equation is as follows: Y = a + β1.X1
+β2.X2 + β3.X3 +e Information: Y = Cooperative
Member Satisfaction (Dependent Variable) a =
Constant b1 = Regression coefficient related to
location (X1) b2 = Regression coefficient related to
interest rates credit (X2) b3 = Regression coefficient
related to service quality (X3) e = Error 1.6.2.
Hypothesis test To test the hypothesis that has been
proposed or to test the significance of the estimates of
the variables raised in this research, testing was
carried out using the T test and f test, Gujarati (1995:
259). 1. Partial significant test (t test) of the Location
variable (X1) on Cooperative Member Satisfaction
(Y) The T test is used to determine the significance of
the regression coefficient obtained. The T value
(calculated) obtained will be compared with the T
value (table) at a degree of confidence = 95%.
Figure 01 Location Significant Test (X1) on
Cooperative Member Satisfaction (Y)
Hypothesis:
If T (count) ≤ T (table), then Ho is accepted and Ha is
rejected, meaning there is no influence of location on
the satisfaction of Cooperative Members. 2. If T
(count) ≥T (table), then Ho is rejected and Ha is
accepted, then there is an influence of location on the
satisfaction of Cooperative Members. 1. Significant
Test of the Variable Credit Interest Rate (X2) on
Cooperative Member Satisfaction (Y)
Hypothesis:
1. If t count ≤ t table, then Ho is accepted and Ha is
rejected, meaning there is no influence of the
credit interest rate on the satisfaction of
Cooperative Members.
2. If t count ≥ table, then Ho is rejected and Ha is
accepted, then there is an influence of the credit
interest rate on the satisfaction of Cooperative
Members.
Significant Test of Service Quality Variables (X3) on
Cooperative Member
Hypothesis Conclusion; 1. If t count ≤ t table, then Ho
is accepted and Ha is rejected, meaning there is no
influence of service quality on the satisfaction of
Cooperative Members. 2. If t count ≥ table, then Ho is
rejected and Ha is accepted, then there is an influence
of service quality on satisfaction of Cooperative
Members. 1. Determinant Coefficient (R) The
coefficient of determination (R2) is used to measure
how far a particular model is able to explain the
dependent variables, with the requirement that the
value of the coefficient of determination be between
zero and one. A small R2 value means that the ability
of an independent variable to explain a dependent
variable is very limited. The coefficient of
determination used in the research is adjusted R
square.
4. RESULTS AND DISCUSSION
4.1. General Description of Research Objects This
research was conducted at Cooperativa
Esperanca verde Timor Oan, located in
Raicotu, Aldeia Terra Santa, Suco Madohi,
Comoro.
4.1.1 Brief History of COOPERATIVA VERDE
TIMOR OAN (CEVTO) Cooperativa Esperanca
Verde Timor Oan (CEVTO) was founded on October
15 2013. Cooperativa Esperanca Verde Timor Oan
(CEVTO) is a cooperative that operates in the savings
and loan business sector and is one of the business
units of the Juventude Apoiu Dezenvolvimentu
Association, abbreviated as AJAD, which was
initiated by Silvester Xavier Sufa Efi, A. Md.
Lic.Eco., MPA, which was founded to help meet the
needs of its respective members. Cooperativa
Esperanca Verde Timor Oan (CEVTO) is located in
Raicotu, Aldeia Terra Santa, Suco Madohi, Comoro,
Dili, Timor-Leste. Cooperativa Esperanca Verde
Timor Oan (CEVTO) has 15 members, with the
provision that the initial funds as business capital
consist of savings, namely Principal Deposits and
Mandatory Deposits, with the provision that each
founder must keep a principal deposit of $. 570 and
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required deposits vary from $25.00 to $50.00. So the
initial funds for establishing CEVTO were $ 10,500,
(Ten Thousand and Five Hundred Dollars). These
funds were obtained from deposits from the founders,
which consisted of:
1. Ir. Evangelino M. Soares, Sebagai Presiden
Koperasi
2. Ana Rosa Da Costa Guterres, A. Md, SE, Sebagai
Manager Operasional
3. Elvira Maria Sugiarti sebagai Bendahara
4. Silvester Xavier Sufa A.Md, L.Eco, MPA
5. Imelda M. F. Quim, Lic.eco.,MM
6. Julius L. Kehy, ST
7. Ines Filomena Boavida
8. Justinho Mendes Pereira
9. Carlito Caero, Lic.eco.,MM
10. Rafael Beni Pinto S. Da. Silva
11. Maria Imaculada Dewi
12. Marcus Ulan Bere, Lic.Eco, MM
13. Domingos Nunes, Lic. Dir
14. Domingos Gomes, Lic.Eco
15. Dr. Elidio De Araujo, Lic.Eco., MM
Cooperativa Esperanca Verde Timor Oan (CVTO)
opens opportunities for everyone who wants to
become a cooperative member, with initial funds as a
principal deposit of $ 100.00 to $ 200.00, with a
principal deposit of $. 25.00/month, CEVTO provides
credit with easy terms and very low interest, and now
Cooperativa Verde Timor Oan has up to 50 members.
4.1.2. Vision and Mission of Cooperativa Verde
Timor Oan (CEVTO) 1. Vision The realization of the
life of members of Cooparativa Esperanca Verde
Timor Oan (CEVTO), which is peaceful in
brotherhood, kinship and a strong economic unity of
members. 2. Mission a. Strengthening the
Cooperativa Verde Timor Oan (CEVTO) business, so
that it is able to provide services to members,
developing in the long term into an advanced
cooperative. b. Improving CEVTO services to
members c. Building partnerships with members, both
members and non-members, that are mutually
beneficial. 1. Cooperative Structure The
organizational structure is a systematic description of
the duties, authority and responsibilities, as well as
the working relationships of the parts and people
involved in an organization to achieve the cooperative
goals that have been implemented. If the
organizational structure of a cooperative is successful,
it tends to develop, adding resources and people, to
develop the organizational structure. As long as the
existing organizational structure is able to handle the
existing work, the structure does not need to be
changed. If tasks begin to develop, environmental
conditions change and the existing structure begins to
be overwhelmed, then structural changes need to be
made. In general, there are several basics for
preparing an organizational structure, namely based
on product. Based on location, based on Process,
based on customer and based on time. So the
organizational structure used in Cooperativa CEVTO
is generally a line organizational structure. The line
type of organization is the oldest and simplest form or
organizational structure created by Hendry Fayol. In
this organizational structure, authority flows from the
management (Board of Founders) to the leadership
down to subordinates or workers. Meanwhile,
responsibility flows from workers or subordinates to
the leadership and even the Board of Founders as the
highest leadership. This linear organizational
structure is intended so that employees are directly
responsible for an activity that has been determined in
their respective fields. To obtain a clear picture of the
composition or parts contained in this cooperative are
as follows;
COPERATIVA ESPERANSA VERDE TIMOR
OAN
secretary: Rua Jhn Paul II, Terra Santa, Raicotu,
Comoro, Dili Timor Leste
Moble Contact: 77369718, 77248719, 77510777,
77409455
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Image Source: CEVTO Cooperativa Administration
1. Duties and Responsibilities Cooperativa Esperanca
Verde Timor Oan (CEVTO) is led by a President who
is responsible to the CEVTO Management in carrying
out its duties using a line system by dividing tasks at
each level of authority which are delegated to a
responsibility for the holder, as well as giving the
authority to determine the activities or work that is
carried out. has been charged to him, namely: 1.
Chairman 2. Operations Manager 3. Auditing
(Supervisory Body) 4. Treasurer 5. Credit
Verification Section 6. Credit Collection Operational
Section The duties and responsibilities of each section
are: 1. Chairman of Cooperativa Esperanca Verde
Timor Oan (CEVTO) a. Act directly as a superior in
the cooperative to safeguard the development of
cooperative business activities. b. Coordinate and
actively consult with the CEVTO management, in the
context of developing cooperative business activities.
c. Has full responsibility as a leader in coaching and
developing staff. d. Monitoring all implementation of
activities that are operational in nature and require
cost planning that is greater than financial
expenditure. e. Carry out active consultations with
business donors so that it runs in accordance with the
direction and goals. f. Confidential letters can only be
issued by the President of the Cooperative g. Report
business activities quarterly and annually to the Board
of Founders. 2. Operations Manager a. Create credit
implementation plans and strategies. b. Carry out
internal control over the flow of credit funds c.
Monitoring the service process and credit payments.
d. Conduct evaluations with the Board founders e.
Know and record the flow of funds in and funds out
of the cooperative. f. Make quarterly reports to the
Cooperative Chairman and Board founders 2.
Supervisory Body a. Supervise the credit service
process b. Supervise the disbursement of funds, and
audit the disbursement of credit funds. c. Provide
recommendations for improving credit services. d.
Report the results of credit services and credit
payments every quarter at the Board member
founders meeting. 3. Treasurer (Tesoreira) a. Save
money well and securely. b. Pay credit that has been
approved by the Operations Manager and President c.
Receive credit deposits from cooperative customers.
d. Record all transactions receiving and disbursing
money in the cooperative e. Make progress reports on
the storage, return and disbursement of cooperative
funds, to the Operations Manager and President of the
cooperative and then make it known to the Board
Founders. f. Make quarterly reports and report them
at management meetings. 4. Credit Verification
Section a. Make verification and review of credit
application requirements and documents in an actual,
precise and fast manner. b. Ensure that all documents
and requirements submitted by the customer are
correct and actual. c. Physically check the collateral
from credit customers. d. Guarantee that all
documents and guarantees are correct. e. Recommend
to the Operations Manager and President that all
documents are valid and correct, and state their
eligibility to obtain credit from the cooperative. 5.
Credit Collection Operational Section a. Coordinate
and work together with the Credit Document
Verification Section to collect bad credit. b. Create
credit collection schedule reports. c. Make a report on
the results of bad credit collection, regarding the final
results of the collection d. Coordinate with Tezoreira
and the Operations Manager, and then inform the
President. 1.2. Respondent Classification Based on
the results of research at Cooperativa Esperanca
Verde Timor Oan (CEVTO), 50 cooperative members
were obtained as respondents. So it can be classified
based on gender, age and education level.
1. Classification of Respondents Based on Gender
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Table 01 Classification of Respondents Based on
Gender
Gender Frequency Percentage (%)
Male 30 60%
Female 20 40%
Total 50 100%
Source: Data from Cooperativa Esperanca Verde
Timor Oan (CEVTO) members
Based on the results of research with respondents of
50 cooperative members at the Cooperativa
Esperanca Verde Timor Oan (CEVTO), it can be
explained that, the cooperative members are 30 men
with a percentage of 60%, and 20 women with a
percentage of 40. %. This shows that the respondents
who answered the most of this research questionnaire
were female respondents.
1. Classification of Respondents Based on Age
Table 01 Classification of Respondents Based on
Age
Age Frequency Percentage (%)
20-30 tahun 10 20%
31-40 tahun 30 60%
> 45 tahun 10 20%
Total 50 100%
Source: Data members Cooperativa Esperanca
Verde Timor Oan (CEVTO)
Based on research results of 50 cooperative members
at the Cooperativa Esperanca Verde Timor Oan
(CEVTO), it can be explained that, there are 10
cooperative members aged 20-30 years with a
percentage of 20%, members aged 31-40 years are as
young as 30 people with a percentage of 60% and 10
members aged over 45 years with a percentage of
20%. This shows that the respondents who answered
the research questionnaire the most were respondents
aged 31 – 40 years.
1. Classification of Respondents Based on Education
Level
Table 03 Classification of Respondents Based on
Education Level
Educational Level Frequency
Percentage
(%)
Junir High School 15 30
Senior High School 20 40
Bachel or Degree 9 18
Master,s Degree 5 10
Doctoral degree 1 2
Total 50 100%
Source: members data Cooperativa Esperanca
Verde Timor Oan (CEVTO)
Based on the results of research with respondents as
many as 50 cooperative members at the Cooperativa
Esperanca Verde Timor Oan (CEVTO), it can be
explained that, 15 cooperative members have a junior
high school education level with a percentage of 30%,
with a percentage of 20 people with a high school
education level. 40%, 9 people with a bachelor's
degree with a percentage of 18%, and 5 people with a
master's level of education with a percentage of 10%
and 1 person with a doctoral degree with a percentage
of 2%. This shows that the cooperative members who
answered the research questionnaire the most were
cooperative members who had a high school
education level.
1.1. Data Quality Test
Data quality testing is used to determine the validity
or invalidity of data and to determine the level of
reliability of the instruments used, validity and
reliability tests are carried out.
1. Validity and Reliability Test of Location Variables
(X1)
Item
Validity
value
Validity
Standard
Information
X1.1 0.805 0.30 Valid
X1.2 0.670 0.30 Valid
X1.3 0.819 0.30 Valid
X1.4 0.449 0.30 Valid
From the SPSS output display above, for the Location
variable (X1) which consists of 4 indicator items
tested, it shows that the four (4) items are all valid
because the value has a corrected total item
correlation > 0.30. Because an instrument is said to be
valid if it has a corrected total item correlation value
> 0.30, Ghozali (2001: 142).
Reliability Statistics
Cronbach's Alpha N of Items
.844 4
From the SPSS output display, the Location variable
(X1) with a level of reliability indicated by a
Cronbach Alpha value of 0.844 or 84.4% is reliable.
An instrument is said to be reliable if it has a
Cronbach Alpha value > 0.60, Ghozali (2001: 142).
Therefore, the instrument for measuring the Location
variable (X1) is reliable in the very satisfactory
reliability category.
1. Validity and Reliability Test of the Credit Interest
Rate Variable (X2)
Item
Validity
Value
Validity
Standard
Information
X1.1 0.499 0.30 Valid
X1.2 0.488 0.30 Valid
X1.3 0.465 0.30 Valid
X1.4 0.364 0.30 Valid
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From the SPSS output display above, for the credit
interest rate variable (X2) which consists of 4
indicator items tested, it shows that the four (4) items
are all valid because the value has a corrected total
item correlation > 0.30. Because an instrument is said
to be valid if it has a value corrected total item
correlation > 0.30, Ghozali (2001: 142).
Reliability Statistics
Cronbach's Alpha N of Items
.664 4
From the SPSS output display, the variable credit
interest rate (X2) with a level of reliability indicated
by a Cronbach Alpha value of 0.664 or 66.4% is
reliable. An instrument is said to be reliable if it has a
Cronbach Alpha value > 0.60, Ghozali (2001: 142).
Therefore, the instrument for measuring the credit
interest rate variable (X2) is reliable in the
satisfactory reliability category.
1. Validity and Reliability Test of Service Quality
Variables (X3)
Item
Validity
Value
Validity
Standard
Information
X3.1 0.600 0.30 Valid
X3.2 0.918 0.30 Valid
X3.3 0.946 0.30 Valid
X3.4 0.946 0.30 Valid
From the SPSS output display above, for the waiter
quality variable (X3) which consists of 4 indicator
items tested, it shows that the four (4) items are all
valid because the value has a corrected total item
correlation > 0.30. Because an instrument is said to be
valid if it has a value corrected total item correlation
> 0.30, Ghozali (2001: 142).
Reliability Statistics
Cronbach's Alpha N of Items
.932 4
From the SPSS output display, the variable Service
Quality (X3) with a level of reliability indicated by a
Cronbach Alpha value of 0.932 or 93.2% is reliable.
An instrument is said to be reliable if it has a
Cronbach Alpha value > 0.60, Ghozali (2001: 142).
Therefore, the instrument for measuring the credit
service quality variable (X3) is reliable in the very
satisfactory reliability category.
1. Validity and Reliability Test of the Cooperative
Member Satisfaction Variable (Y)
Item
Validity
Value
Validity
Standard
Information
Y.1 0.663 0.30 Valid
Y.2 0.822 0.30 Valid
Y.3 0.676 0.30 Valid
Y.4 0.840 0.30 Valid
From the SPSS output display above, for the
cooperative member satisfaction variable (Y) which
consists of 4 indicator items tested, it shows that the
four (4) items are all valid because the value has a
corrected total item correlation > 0.30. Because an
instrument is said to be valid if it has a corrected total
item correlation value > 0.30, Ghozali (2001: 142).
Reliability Statistics
Cronbach's Alpha N of Items
.881 4
From the SPSS output display, the cooperative
member satisfaction variable (Y) with a level of
reliability indicated by a Cronbach Alpha value of
0.881 or 88.1% is reliable. An instrument is said to be
reliable if it has a Cronbach Alpha value > 0.60,
Ghozali (2001: 142). Therefore, the instrument for
measuring the cooperative member satisfaction
variable (Y) is reliable in the very satisfactory
reliability category.
1.1. Classic assumption test
Classical assumption testing consists of the normality
test, heteroscedasticity test, multicollinearity test and
autocorrelation test.
1. Normality Test
This test is carried out to determine the normality of
an instrument. For more clarity, you can see the
Histogram and P-Plot image below:
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Based on the graph above, it appears that the points
follow the diagonal line or are in the same direction
as the diagonal line so it can be concluded that the
instruments provided are normal. Meanwhile, on the
p-p plot graph, you can see the dots spreading around
the diagonal line and this shows Normal Residuals.
1. Heteroscedasticity Test
The following graph provides an illustration of
whether the regression model contains
heteroscedasticity or not. From the scatterplot graph,
it can be seen that the dots are spread following a
diagonal line both above and below the number 0 on
the Y axis. This can be concluded that there is
heteroscedasticity in the regression model.
1. Multikolonearitas Test
Coefficientsa
Model
Collinearity Statistics
Tolerance VIF
1. Location .423 2.367
Credit interest rates .802 1.247
Service quality .493 2.030
a. Dependent Variable: Members Satisfaction
2. Based on the table above, it can be concluded that
the regression model in this study does not
contain multicollinearity problems, because the
VIF value of 2.367 is smaller than 10 and the
Tolerance value of 0.423 is greater than 0.10.
Thus, data taken based on the influence of
location, credit interest rates and service quality
on cooperative member satisfaction can provide
different information for each independent
variable.
3. Autocorrelation Test
Model Summaryb
Model Durbin-Watson
1 2.142a
a. Predictors: (Constant), Quality of service,
Credit interest rates, Location
b. Dependent VariableMembers Satisfaction
The Durbin Watson statistical value of 2,142 is
between -2 and +2, so the data in the research does
not have an autocorrelation problem.
1.1. Data analysis
Multiple Linear Regression Analysis
Multiple linear regression analysis was used to
determine the magnitude of the influence of location,
credit interest rates and service quality on cooperative
member satisfaction at Cooperativa Esperanca Verde
Timor Oan (CEVTO). Complete statistical
calculations in multiple linear regression analysis in
the following table:
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Coefficientsa
Model
Unstandardize
d Coefficients
Standardize
d
Coefficients t Sig.
B
Std.
Error
Beta
1(Constan
t)
.736 1.407 .523
.60
3
Location .113 .058 .113 2.946
.00
3
Credit
interest
rates
.213 .088 .206 2.845
.00
6
Service
quality
.866 .052 .885
16.51
8
.00
0
a. Dependent Variable: Members Satisfaction
Based on the multiple linear regression equation y = α
+ b1. a = 0.736 is the average result of cooperative
member satisfaction (Y), before being influenced by
location variables, credit interest rates and Service
quality has a fixed value of 0.736 b1 = 0.113 is the
regression coefficient of location, meaning every
change regarding location can increase cooperative
member satisfaction of 0.113 or 11.3%, assuming that
the tribal level Credit interest and service quality are
constant. b2 = 0.206 is the regression coefficient of
the credit interest rate, meaning any changes
regarding the credit interest rate can be increasing
member satisfaction by 0.206 or 20.6%, with the
assumption that location and service quality are
constant. b3 = 0.885 is the regression coefficient of
service quality, meaning every changes regarding
service quality can improve member satisfaction is
0.885 or 88.5%, assuming that Location and credit
interest rates are constant.
Determinant Coefficient
Model Summary
Model R
R
Square
Adjusted
R Square
Std. Error of
the Estimate
1 .967a .935 .931 1.35328
a. Predictors: (Constant), Quality Service, Credit
interest rates, Location
From the results of the calculations above, it can be
explained that the relationship between the variables
Location, credit interest rate and service quality on
the satisfaction of cooperative members is very strong
at 0.967 or 96.7%, while the contribution of the
variables Location, credit interest rate and service
quality to the satisfaction of cooperative members is
0.931 or 93.1% while the remainder (100%-93.1%) =
6.9% is influenced by other variables outside the
model.
Hypothesis test
To test the hypothesis that has been proposed or to
test the significance of the estimates of the variables
raised in this research, testing was carried out using
the T test and f test, Gujarati (1995: 259).
1. Partial significant test (T test) of the Location
variable (X1) on Cooperative member satisfaction (Y)
The T test is used to determine the significance of the
regression coefficient obtained. The T value
(calculated) obtained will be compared with the T
value (table) at a degree of confidence = 95% and an
error level of 5%.
Figure 01 Significant test of the location variable
(X1) on cooperative member satisfaction (Y)
Based on the results of hypothesis testing, it shows
that the Tcount value is 2.946 compared to the Ttable
value of 2.79, so the Tcount > Ttable or 2.946 > 2.79.
This means that the Location variable (X1) has a
positive and significant influence on cooperative
member satisfaction (Y).
1. Variable Significance Test Credit interest rate (X2)
on cooperative member satisfaction (Y)
Figure 02 Variable Significant Test Credit
interest rate (X2) on cooperative member
satisfaction (Y)
In the picture above, it shows that the Tcount value is
2.845 compared to the Ttable value of 2.79, so the
Tcount > Ttable value or 2.845 > 2.79. This means
that the credit interest rate variable (X2) has a
positive and significant influence on cooperative
member satisfaction (Y).
2. Significant test of service quality variables (X3)
on cooperative member satisfaction (Y)
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Figure 02 Significant test of service quality
variables (X3) on cooperative member
satisfaction (Y)
In the picture above, it shows that the Tcount value is
16,518 compared to the Ttable value of 2.79, so the
Tcount > Ttable value or 16,518 > 2.79. This means
that the service quality variable (X3) has a positive
and significant influence on cooperative member
satisfaction (Y).
Research discussion
In general, this research shows that the results of
descriptive analysis show that the assessment
conditions for the four (4) research variables are
generally good. From these results it was further
obtained that three independent variables, namely
location, credit interest rate and service quality, had a
positive and significant influence on the satisfaction
of cooperative members at Cooperativa Esperanca
Verde Timor Oan (CEVTO). The explanation of each
variable is as follows:
1. Testing hypothesis I shows that there is a
positive and significant influence of the location
variable on the satisfaction of cooperative
members at Cooperativa Esperanca Verde Timor
Oan (CEVTO). These results show that the more
strategic the location of a cooperative, the more
satisfied the cooperative members feel. The
results of this research support the research results
of Ifik Sofiyanto (2011). This explains that the
results at research locations with different
location variables will provide added value to the
satisfaction of cooperative members.
2. Hypothesis II testing shows that there is a
positive and significant influence of the credit
interest rate variable on cooperative member
satisfaction. These results show that the higher the
credit interest rate given, the member satisfaction
at Koperativa Klibur Uniaun Creditu will
decrease. The results of this research support the
research results of Ifik Sofiyanto (2011) on
Cooperativa Esperanca Verde Timor Oan
(CEVTO). This explains that at different research
locations the credit interest rate variable will
provide added value to the satisfaction of
cooperative members.
3. Testing hypothesis III shows that there is a
positive and significant influence of service
quality variables on cooperative member
satisfaction. These results show that the better the
service provided, the member satisfaction at
Koperativa Klibur Uniaun Creditu will increase.
The results of this research support the research
results of Maria Izaura Madalena (2013) on
Cooperativa Esperanca Verde Timor Oan
(CEVTO). This explains that at different research
locations service quality variables will provide
added value to the satisfaction of cooperative
members.
5. CLOSING
5.1. Conclusion
Based on the calculation results in Chapter four (IV)
above, as the end of the discussion which concludes
this thesis, the researcher draws the following
conclusions:
1. Based on the multiple linear regression equation y
= α + b1. a = 0.736 is the average result of
cooperative member satisfaction (Y), before being
influenced by location variables, credit interest
rates and Service quality has a fixed value of
0.736 b1 = 0.113 is the regression coefficient of
location, meaning every change regarding
location can increase cooperative member
satisfaction of 0.113 or 11.3%, assuming that the
tribal level Credit interest and service quality are
constant. b2 = 0.206 is the regression coefficient
of the credit interest rate, meaning any changes
regarding the credit interest rate can be increasing
member satisfaction by 0.206 or 20.6%, with the
assumption that location and service quality are
constant. b3 = 0.885 is the regression coefficient
of service quality, meaning every changes
regarding service quality can improve member
satisfaction is 0.885 or 88.5%, assuming that
Location and credit interest rates are constant.
2. The relationship between the variables Location,
credit interest rate and service quality on the
satisfaction of cooperative members is very strong
at 0.967 or 96.7%, while the contribution of the
variables Location, credit interest rate and service
quality to cooperative member satisfaction is
0.931 or 93.1% while the remainder ( 100%-
93.1%) = 6.9% influenced by other variables
outside the model.
5.2. Suggestions-Suggestions
Based on the calculation results in the previous
chapters, researchers can make theoretical and
applied implications as follows:
5.2.1. Theoretical Implications
1. The Tcount value is 2.946 compared to the Ttable
value of 2.79, so the Tcount > Ttable value or
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2.946 > 2.79. This means that the Location
variable (X1) has a positive and significant
influence on cooperative member satisfaction (Y).
2. The Tcount value is 2.845 compared to the Ttable
value of 2.79, so the Tcount > Ttable value or
2.845 > 2.79. This means that the credit interest
rate variable (X2) has a positive and significant
influence on cooperative member satisfaction (Y).
3. The Tcount value is 16,518 compared to the
Ttable value of 2.79, so the Tcount > Ttable value
or 16,518 > 2.79. This means that the service
quality variable (X3) has a positive and
significant influence on cooperative member
satisfaction (Y).
5.2.2. Applied Implications
Based on the results of research on the variables of
credit provision and capital management on
remaining business results, several research
implications can be produced, namely:
1. The location variable (X1) has a positive and
significant influence on cooperative member
satisfaction (Y).
2. The credit interest rate variable (X2) has a
positive and significant influence on cooperative
member satisfaction (Y).
3. The service quality variable (X3) has a positive
and significant influence on cooperative member
satisfaction (Y).
5.3. Recommendation
Based on the research findings and implications
above, researchers recommend:
1. For Koperativa Esperanca Verde Timor Oan
(CEVTO)
A. Coperativa Esperanca Verde Timor Oan
(CEVTO) needs to pay more attention to the
location of the cooperative so that it can be
reached easily, especially for cooperative
members.
B. Coperativa Esperanca Verde Timor Oan
(CEVTO) needs to pay attention to and maintain
the credit interest rates set in the hope of
increasing cooperative member satisfaction.
C. Coperativa Esperanca Verde Timor Oan
(CEVTO), needs to further improve the quality of
service, especially service for cooperative
members.
2. For future researchers
a. In order to add research variables, it is not limited
to the four variables examined in this research,
namely location variables, credit interest rates,
service quality and satisfaction of Cooperative
members.
b. Expanding the research object, not only focusing
on Koperativa Esperanca Verde Timor Oan
(CEVTO).
c. Adding more research samples.
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