1. Customer Service Excellence ‘ 8 Points of Light’ Or How to ACQUIRE AND KEEP your Customers Plan - Process - Execute – Results Standards John Wheeler, Managing Partner (508) 430-2319
2. Customer is KING/QUEEN!! Market Strategy Campaign Management Lead Management Prospect To Close Order To Cash Most Valuable Customer Fulfillment Retail Telephone Mail Order Direct Sales Web Customer
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5. Great things are not done by impulse but by a series of small things brought together. - Vincent van Gogh
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Notes de l'éditeur
Who are your most valued customers? What do you do to thank them? Hallmark Treat their customers – BC/BS can’t change policies; Verizon single bill