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Embedded Decision Analysis
David Matheson
President and CEO
SmartOrg, Inc.

@SmartOrgInc
#DecisionMgt

1

© 2000-2013 SmartOrg. | Confidential and Proprietary.
SmartOrg software and services helps companies find
the most profitable projects
Life science

2

(c) 2000-2013 SmartOrg, Inc.

Aerospace

Technology

@SmartOrgInc

Other
What is the largest scale DA instance you have
been directly involved in?
10 people
50 people
100 people
500 people
1,000 people
5,000 people

People = those directly involved in the decision
somehow, e.g. providing information, creating
alternatives, etc. Does not include those affected by a
decision.
3

© 2000-2013 SmartOrg. | Confidential and Proprietary.

@SmartOrgInc
How many decision were directly in play?
i.e. on the “focus” part of the decision hierarchy
1 decision
5 decisions
10 decisions
50 decisions
100 decisions
500 decisions
1,000 decisions
5,000 decisions

4

© 2000-2013 SmartOrg. | Confidential and Proprietary.

@SmartOrgInc
Why is Decision Analysis not as prevalent as
Accounting?

5

© 2000-2013 SmartOrg. | Confidential and Proprietary.

@SmartOrgInc
Decision Analysis has not even made it to the list
of “management fads”.
Management by objectives
Matrix management
Theory Z
One-minute management
Management by wandering around
Total quality management
Business process reengineering
Empowerment
ISO 9000
Knowledge Management

6

© 2000-2013 SmartOrg. | Confidential and Proprietary.

@SmartOrgInc
Our profession has a weak value proposition.
What we offer: good decisions

What people want: results

The Goal—
Decision Quality

Information
Alternatives

Values

DQ
Reasoning

Frame
Commitment

7

© 2000-2013 SmartOrg. | Confidential and Proprietary.

@SmartOrgInc
We have been outclassed by algorithms.

Decision Analysis

8

VS

© 2000-2013 SmartOrg. | Confidential and Proprietary.

Predictive analytics
Business intelligence
Big data
(insert computer decision buzzword here)
@SmartOrgInc
Spam filtering is among the largest scale highest
impact applications of decision analysis

The Way Forward
9

Embedded Decision Analysis

© 2000-2013 SmartOrg. | Confidential and Proprietary.

@SmartOrgInc
Delivering A Billion Dollars
– Lessons In
Portfolio Evaluation

Global Leader
Dow AgroSciences
To Succeed We Must Be Better
Than Competitors
DAS Is Being Outspent In R&D

Low Project Success

% Of Value Promise

R&D As % Of Sales

16%
14%
12%
10%
8%
6%
4%
2%
0%

100

Sales
Margin

50

0

ay
on er
sa
Sy nto
ng
en
ta
B
A
SF
D
O
D W
uP
on
t

0.7
0.6
0.5
0.4
0.3
0.2
0.1
0

Performance Comparison Of Projects*
Actual Vs. Forecast (pre-2000)

M

B

R&D Spend ($ Bil)

Competitive comparison of R&D spending in 2000

Source: Phillips McDougal May - 2000

Source: Internal Study
Our Results Show Our
Performance To Be Better
DAS #3 In New
Ag Chem Product Introductions

Improved Project Success

45

Performance Comparison Of Projects*
Actual Vs. Forecast

40

100

% Of Value Promise

35
30
25
20
15
10
5

Sales
Margin

50

0

Pre-CPS

Post-CPS

0

Ba
ye
r
BA
SF
DO
Sy
W
ng
en
t
Du a
Po
M
nt
on
sa
nt
o*

New Ag Chem Introductions

Competitive comparison 1990-2007

Source: Cropnosis
* Does not include Biotech introductions

Source: Internal Study
Process And Tools Support
A Complex Global Portfolio –
1500 Concepts And 150 Projects
Our Portfolio
Over a hundred
active ingredients
and biological
traits for …

That work
differently in
dozens of
different
crops…

And are sold in
dozens of local
markets with
products formulated
to support specific
agricultural
practices.

Our Tools

Our Teams
Central executive
management overall
affordability, targets, and
project priority.

Global project leaders
prioritize concepts
and manage the
overall project value
and risk.

Local teams assess
commercial value and
uncertainty of a specific
concept.

Technical
Market

Technical
Market
Our Portfolio Process Is Built On
Best Practice Decision &
Risk Analysis Tools
Issues &
Assumptions

Identifying key project
Uncertainties and their
Impact (Value Drivers)

•
•
•
•
•
•
•
•

Probability
Distribution

Valuing Projects and
Characterizing alternatives
Less Emphasized

Project Risk
Assessment

Sensitivity
Analysis

Technical

Expected
Future Value
H

Market

Mean
L

Decision
Analysis

Investment
Intensity

Risk Reward
Bal. Portfolio
Impact of Decision ($)

Where does the future of our community lie?

Strategy

Major Projects
Portfolio
Management

DQ Training
Spam Filtering
Number of Decisions
15

© 2000-2013 SmartOrg. | Confidential and Proprietary.

@SmartOrgInc
Where does the future of our community lie?

Impact of Decision ($)

Premium
Consulting
Firms
Strategy

Internal
Consultants

Major Projects

Portfolio
Management

Training &
Courses

Smarter
Computers

DQ Training
Spam Filtering
Number of Decisions
16

© 2000-2013 SmartOrg. | Confidential and Proprietary.

@SmartOrgInc
Impact of Decision ($)

We have to scale decision analysis.

Strategy

Embedded
Decision
Analysis
Major Projects

Portfolio
Management

DQ Training
Spam Filtering
Number of Decisions
17

© 2000-2013 SmartOrg. | Confidential and Proprietary.

@SmartOrgInc
Where embedding DA make the biggest
difference to your company’s results?
Mergers & Acquisitions
Capital Investment / Capital Stewardship
R&D / Innovation / NPD
Planning & Budgeting
Product Management
Marketing Investment / Mix
Demand Forecasting / Capacity Planning
Other

18

© 2000-2013 SmartOrg. | Confidential and Proprietary.

@SmartOrgInc
We have great strengths

Decision Analyst Advantages:
Knowledge of decision structure and human processes
Our systems do modeling and decision analysis

19

© 2000-2013 SmartOrg. | Confidential and Proprietary.

@SmartOrgInc
Scaling requires shifting our thinking.
Before

After

DA Consultant
Interventions
Decision Focused
One-time
Expert judgment
Careful assessments
Decision Analysis / DQ
Power tools for specialists

Embedded DA
Ordinary business process
Learning Focused
Iterative / ongoing
Consumes & provides data
Good enough assessments
Role of DA/DQ in evaluation
Scalable tools for non-DA users

Good Decisions

Valuable Results

20

© 2000-2013 SmartOrg. | Confidential and Proprietary.
The scariest shift
DA Consultant

A highly specialized person
intervenes in a situation
to facilitate a group
to a great decision
as measured by decision quality.
21

© 2000-2013 SmartOrg. | Confidential and Proprietary.

Embedded DA

Ordinary people
doing routine work
drive their organization
to great decisions
as measured by great results
Reframing a decision situation to learning.
Decision Focus

Learning Focus

ENPV

22

© 2000-2013 SmartOrg. | Confidential and Proprietary.
How did Intel “decide” to get out the memory
business and focus on CPUs?

Source: Fading Memories, Burgelman, 1994
23

© 2000-2013 SmartOrg. | Confidential and Proprietary.
A new take on Decision Quality
Decision Analysts Want

Embedded DA Reframes

Explicit Alternatives

Alternatives emerge and
evolve

Information based on careful
expert assessments

Change jobs so that uncertain
information is generated

Evaluation based on models
focused in great detail on
complex issues

Simple: 80-20 rule to generate
good results most of the time

Commitment follows decisions

24

© 2000-2013 SmartOrg. | Confidential and Proprietary.

Committed action is already
underway when decision gets
made
Who has a case of Embedded DA or other large
scale DA deployment?
I have a successful one
I have one well underway
I intend on starting one (or have just gotten started)
I do not have an example

25

© 2000-2013 SmartOrg. | Confidential and Proprietary.

@SmartOrgInc
Systems are transformational in enabling
embedded DA.

Internet, cloud and process automation

Ubiquity of Excel as a business “language”

26

© 2000-2013 SmartOrg. | Confidential and Proprietary.

Analytics and data-driven decisions

Computing power

@SmartOrgInc
27

© 2000-2012 SmartOrg. | Confidential and Proprietary.

@SmartOrgInc
28

© 2000-2012 SmartOrg. | Confidential and Proprietary.

@SmartOrgInc
I am committed to making DA a powerful force
in the 21st century.
Innovating the tools for Embedded DA
• Need your help getting it right

Rangal is in beta, and we want people to use it.
• Please contact me if you would like to have a personal demo
and try it out.

I’d like to collect examples of Embedded DA and other
large scale implementations of DA.
• Please contact me / send me cases.

dmatheson@smartorg.com
650-470-0180
29

© 2000-2013 SmartOrg. | Confidential and Proprietary.

@SmartOrgInc

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Embedded Decision Analysis

  • 1. Embedded Decision Analysis David Matheson President and CEO SmartOrg, Inc. @SmartOrgInc #DecisionMgt 1 © 2000-2013 SmartOrg. | Confidential and Proprietary.
  • 2. SmartOrg software and services helps companies find the most profitable projects Life science 2 (c) 2000-2013 SmartOrg, Inc. Aerospace Technology @SmartOrgInc Other
  • 3. What is the largest scale DA instance you have been directly involved in? 10 people 50 people 100 people 500 people 1,000 people 5,000 people People = those directly involved in the decision somehow, e.g. providing information, creating alternatives, etc. Does not include those affected by a decision. 3 © 2000-2013 SmartOrg. | Confidential and Proprietary. @SmartOrgInc
  • 4. How many decision were directly in play? i.e. on the “focus” part of the decision hierarchy 1 decision 5 decisions 10 decisions 50 decisions 100 decisions 500 decisions 1,000 decisions 5,000 decisions 4 © 2000-2013 SmartOrg. | Confidential and Proprietary. @SmartOrgInc
  • 5. Why is Decision Analysis not as prevalent as Accounting? 5 © 2000-2013 SmartOrg. | Confidential and Proprietary. @SmartOrgInc
  • 6. Decision Analysis has not even made it to the list of “management fads”. Management by objectives Matrix management Theory Z One-minute management Management by wandering around Total quality management Business process reengineering Empowerment ISO 9000 Knowledge Management 6 © 2000-2013 SmartOrg. | Confidential and Proprietary. @SmartOrgInc
  • 7. Our profession has a weak value proposition. What we offer: good decisions What people want: results The Goal— Decision Quality Information Alternatives Values DQ Reasoning Frame Commitment 7 © 2000-2013 SmartOrg. | Confidential and Proprietary. @SmartOrgInc
  • 8. We have been outclassed by algorithms. Decision Analysis 8 VS © 2000-2013 SmartOrg. | Confidential and Proprietary. Predictive analytics Business intelligence Big data (insert computer decision buzzword here) @SmartOrgInc
  • 9. Spam filtering is among the largest scale highest impact applications of decision analysis The Way Forward 9 Embedded Decision Analysis © 2000-2013 SmartOrg. | Confidential and Proprietary. @SmartOrgInc
  • 10. Delivering A Billion Dollars – Lessons In Portfolio Evaluation Global Leader Dow AgroSciences
  • 11. To Succeed We Must Be Better Than Competitors DAS Is Being Outspent In R&D Low Project Success % Of Value Promise R&D As % Of Sales 16% 14% 12% 10% 8% 6% 4% 2% 0% 100 Sales Margin 50 0 ay on er sa Sy nto ng en ta B A SF D O D W uP on t 0.7 0.6 0.5 0.4 0.3 0.2 0.1 0 Performance Comparison Of Projects* Actual Vs. Forecast (pre-2000) M B R&D Spend ($ Bil) Competitive comparison of R&D spending in 2000 Source: Phillips McDougal May - 2000 Source: Internal Study
  • 12. Our Results Show Our Performance To Be Better DAS #3 In New Ag Chem Product Introductions Improved Project Success 45 Performance Comparison Of Projects* Actual Vs. Forecast 40 100 % Of Value Promise 35 30 25 20 15 10 5 Sales Margin 50 0 Pre-CPS Post-CPS 0 Ba ye r BA SF DO Sy W ng en t Du a Po M nt on sa nt o* New Ag Chem Introductions Competitive comparison 1990-2007 Source: Cropnosis * Does not include Biotech introductions Source: Internal Study
  • 13. Process And Tools Support A Complex Global Portfolio – 1500 Concepts And 150 Projects Our Portfolio Over a hundred active ingredients and biological traits for … That work differently in dozens of different crops… And are sold in dozens of local markets with products formulated to support specific agricultural practices. Our Tools Our Teams Central executive management overall affordability, targets, and project priority. Global project leaders prioritize concepts and manage the overall project value and risk. Local teams assess commercial value and uncertainty of a specific concept. Technical Market Technical Market
  • 14. Our Portfolio Process Is Built On Best Practice Decision & Risk Analysis Tools Issues & Assumptions Identifying key project Uncertainties and their Impact (Value Drivers) • • • • • • • • Probability Distribution Valuing Projects and Characterizing alternatives Less Emphasized Project Risk Assessment Sensitivity Analysis Technical Expected Future Value H Market Mean L Decision Analysis Investment Intensity Risk Reward Bal. Portfolio
  • 15. Impact of Decision ($) Where does the future of our community lie? Strategy Major Projects Portfolio Management DQ Training Spam Filtering Number of Decisions 15 © 2000-2013 SmartOrg. | Confidential and Proprietary. @SmartOrgInc
  • 16. Where does the future of our community lie? Impact of Decision ($) Premium Consulting Firms Strategy Internal Consultants Major Projects Portfolio Management Training & Courses Smarter Computers DQ Training Spam Filtering Number of Decisions 16 © 2000-2013 SmartOrg. | Confidential and Proprietary. @SmartOrgInc
  • 17. Impact of Decision ($) We have to scale decision analysis. Strategy Embedded Decision Analysis Major Projects Portfolio Management DQ Training Spam Filtering Number of Decisions 17 © 2000-2013 SmartOrg. | Confidential and Proprietary. @SmartOrgInc
  • 18. Where embedding DA make the biggest difference to your company’s results? Mergers & Acquisitions Capital Investment / Capital Stewardship R&D / Innovation / NPD Planning & Budgeting Product Management Marketing Investment / Mix Demand Forecasting / Capacity Planning Other 18 © 2000-2013 SmartOrg. | Confidential and Proprietary. @SmartOrgInc
  • 19. We have great strengths Decision Analyst Advantages: Knowledge of decision structure and human processes Our systems do modeling and decision analysis 19 © 2000-2013 SmartOrg. | Confidential and Proprietary. @SmartOrgInc
  • 20. Scaling requires shifting our thinking. Before After DA Consultant Interventions Decision Focused One-time Expert judgment Careful assessments Decision Analysis / DQ Power tools for specialists Embedded DA Ordinary business process Learning Focused Iterative / ongoing Consumes & provides data Good enough assessments Role of DA/DQ in evaluation Scalable tools for non-DA users Good Decisions Valuable Results 20 © 2000-2013 SmartOrg. | Confidential and Proprietary.
  • 21. The scariest shift DA Consultant A highly specialized person intervenes in a situation to facilitate a group to a great decision as measured by decision quality. 21 © 2000-2013 SmartOrg. | Confidential and Proprietary. Embedded DA Ordinary people doing routine work drive their organization to great decisions as measured by great results
  • 22. Reframing a decision situation to learning. Decision Focus Learning Focus ENPV 22 © 2000-2013 SmartOrg. | Confidential and Proprietary.
  • 23. How did Intel “decide” to get out the memory business and focus on CPUs? Source: Fading Memories, Burgelman, 1994 23 © 2000-2013 SmartOrg. | Confidential and Proprietary.
  • 24. A new take on Decision Quality Decision Analysts Want Embedded DA Reframes Explicit Alternatives Alternatives emerge and evolve Information based on careful expert assessments Change jobs so that uncertain information is generated Evaluation based on models focused in great detail on complex issues Simple: 80-20 rule to generate good results most of the time Commitment follows decisions 24 © 2000-2013 SmartOrg. | Confidential and Proprietary. Committed action is already underway when decision gets made
  • 25. Who has a case of Embedded DA or other large scale DA deployment? I have a successful one I have one well underway I intend on starting one (or have just gotten started) I do not have an example 25 © 2000-2013 SmartOrg. | Confidential and Proprietary. @SmartOrgInc
  • 26. Systems are transformational in enabling embedded DA. Internet, cloud and process automation Ubiquity of Excel as a business “language” 26 © 2000-2013 SmartOrg. | Confidential and Proprietary. Analytics and data-driven decisions Computing power @SmartOrgInc
  • 27. 27 © 2000-2012 SmartOrg. | Confidential and Proprietary. @SmartOrgInc
  • 28. 28 © 2000-2012 SmartOrg. | Confidential and Proprietary. @SmartOrgInc
  • 29. I am committed to making DA a powerful force in the 21st century. Innovating the tools for Embedded DA • Need your help getting it right Rangal is in beta, and we want people to use it. • Please contact me if you would like to have a personal demo and try it out. I’d like to collect examples of Embedded DA and other large scale implementations of DA. • Please contact me / send me cases. dmatheson@smartorg.com 650-470-0180 29 © 2000-2013 SmartOrg. | Confidential and Proprietary. @SmartOrgInc