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Selling is Social and Buyer 2.0 Controls the Conversation
                   SMEI – April 4, 2012
      @barbaragiamanco #newhandshake #socialsellxl
About Barb
                              Social Centered Selling President and 
                              Social Sales Strategist , Barbara 
                              Giamanco is the co‐author of The New 
                              Handshake: Sales Meets Social 
                              Media. An experienced sales and 
                              social media consultant, speaker and 
                              coach, Barb was recognized by Inside 
                              View as one of the Top 25 Influential 
                              Leaders in Sales. She has a proven, 
                              30‐year track record in generating 
                              sales and capped a corporate career at 
                              Microsoft, where she led sales teams 
                              and coached executives. Throughout 
                              her sales career, Barb has sold $1B in 
                              products and services.



       ©2012 Social Centered Selling, LLC | connect. collaborate. close!   4/4/2012
Let’s Talk About
 A new type of  B2B buyer
 Sales needs to “ditch the pitch”
 Using social to drive revenue
 Strategy behind social selling success
 Doing your homework
 Sales engagement strategies




                 ©2012 Social Centered Selling | connect. collaborate. close!   4/4/2012
Buyers complete 80% of the buying 
 cycle before interacting with sales.
                                                            —Source: HBR, Gartner




         ©2012 Social Centered Selling, LLC | connect. collaborate. close!          4/4/2012
 Leverages the social web
 Does their own research
 Owns the buying process
 Is impatient
 Avoids risk
 Expects immediate value



                   Today’s Buyer

                  ©2012 Social Centered Selling | connect. collaborate. close!   4/4/2012
©2012 Social Centered Selling, LLC | connect. collaborate. close!   4/4/2012
Sales is Often 
                                       Disconnected



©2012 Social Centered Selling | connect. collaborate. close!   4/4/2012
“Whatever sales approach used 
to work doesn’t work anymore. 
 Scripts and canned speeches 
about features and benefits fall 
       on deaf ears. Sales 
professionals need to be visible, 
    proactively engaged and 
            patient.”
 — Axel Schultze, CEO of Xeequa.com




               ©2012 Social Centered Selling, LLC | connect. collaborate. close!   4/4/2012
Ditch the pitch!
©2012 Social Centered Selling, LLC | connect. collaborate. close!   4/4/2012
Use Social to Connect on a Personal Level




           ©2012 Social Centered Selling, LLC | connect. collaborate. close!   4/4/2012
 Networking
 Business intelligence
 Visibility 
 Credibility Building
 Leads




                ©2012 Social Centered Selling, LLC | connect. collaborate. close!   4/4/2012
©2012 Social Centered Selling, LLC | connect. collaborate. close!   4/4/2012
Success Requires…
                                                                       Business
                                                                       Acumen



                                                                                  Social 
                                           People 
                                                                                  Media 
                                            Skills
                                                                                  Savvy



                                                                        Sales
                                                                        Skills




        ©2012 Social Centered Selling | connect. collaborate. close!                4/4/2012
And…
 Have a plan
 Define your prospect
 Pick the RIGHT tools
 Implement consistently
 Measure and track




                ©2012 Social Centered Selling, LLC | connect. collaborate. close!   4/4/2012
Getting Started
Are You Compelling?




        ©2012 Social Centered Selling, LLC | connect. collaborate. close!   4/4/2012
Can Your Prospect Find You?




         ©2012 Social Centered Selling, LLC | connect. collaborate. close!   4/4/2012
Engage with Content




©2012 Social Centered Selling, LLC | connect. collaborate. close!   4/4/2012
Be Visible – Share Updates
 News
 Highlight others
 Your thoughts
 Industry trends
 Promote events
 Share company page




                  ©2012 Social Centered Selling, LLC | connect. collaborate. close!   4/4/2012
Demonstrate Expertise




          ©2012 Social Centered Selling, LLC | connect. collaborate. close!   4/4/2012
©2012 Social Centered Selling, LLC | connect. collaborate. close!   4/4/2012
Search People
©2012 Social Centered Selling, LLC | connect. collaborate. close!   4/4/2012
Search Companies




       ©2012 Social Centered Selling, LLC | connect. collaborate. close!   4/4/2012
©2012 Social Centered Selling, LLC | connect. collaborate. close!   4/4/2012
Go Deeper




       ©2012 Social Centered Selling, LLC | connect. collaborate. close!   4/4/2012
Opportunity




©2012 Social Centered Selling, LLC | connect. collaborate. close!   4/4/2012
©2012 Social Centered Selling, LLC | connect. collaborate. close!   4/4/2012
Big News!
                 SunTrust Banks, Inc. : March 09, 2012 
      SunTrust Names Anil Cheriyan New Chief Information Officer


 ATLANTA, March 9, 2012/PRNewswire/ ‐‐ SunTrust Banks, Inc. (NYSE: STI) 
 today announced that Anil Cheriyan has been named the Company's new 
Chief Information Officer. He will join SunTrust on April 2, 2012, and report 
        to Chairman and Chief Executive Officer William H. Rogers, Jr.
 Mr. Cheriyan succeeds Tim Sullivan, who has served as Chief Information 
                    Officer since 2003 and is retiring.




                     ©2012 Social Centered Selling, LLC | connect. collaborate. close!   4/4/2012
Agents in Use




        ©2012 Social Centered Selling, LLC | connect. collaborate. close!   4/4/2012
Company Watchlist: Daily Summary Alert




           ©2012 Social Centered Selling, LLC | connect. collaborate. close!   4/4/2012
Sponsor                             84% of the time an 
                                                executive will take a 
          Use a credible                      meeting when someone 
          sponsor within 
          the client’s 
                                                 from inside their 
          organization to                     organization (a credible
          help secure access
                                                sponsor) makes the 
                                                   introduction.

Source: Selling to the C‐Suite


                                 ©2012 Social Centered Selling, LLC | connect. collaborate. close!   4/4/2012
Referral

     A referral from outside 
     the company will yield                                                            Use a referral
                                                                                       (someone outside 
     a meeting 44% of the                                                              the client’s 
                                                                                       organization), 
              time.                                                                    such as a 
                                                                                       consultant, 
                                                                                       business associate 
                                                                                       or friend
Source: Selling to the C‐Suite



                                 ©2012 Social Centered Selling, LLC | connect. collaborate. close!           4/4/2012
Before Engaging…Do Your Homework!




        ©2012 Social Centered Selling, LLC | connect. collaborate. close!   4/4/2012
Summing it all Up


  Plan
             Participate

                              Prosper

The Game Has Changed…Adapt!
Are you ready to move the 
conversation forward?
Contact us at (404) 949‐0199
Social Centered Selling LLC
3500 Lenox Road, Suite 1500
Atlanta, GA 30326


Barbara Giamanco, President and Social Sales Strategist
www.linkedin.com/in/barbaragiamanco
www.twitter.com/barbaragiamanco
www.twitter.com/salessmarts


Kent Gregoire, Chief Executive and Sales Strategist
www.linkedin.com/in/kentgregoire
www.twitter.com/kentgregoire

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Plus de SMEI - Sales & Marketing Executives International, Inc.

Plus de SMEI - Sales & Marketing Executives International, Inc. (18)

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