This document is a resume for Antoine V. Smith, who has extensive experience in customer service, strategy development, and leadership. His skills include budgeting, process improvement, customer relations, staff selection and development, and strategy development. His career experience includes positions as a substitute teacher, assistant coach, graduate assistant coach, mortgage loan officer, and sales consultant. He has a high school diploma, bachelor's degree in economics, and MBA. His volunteer activities include coaching basketball camps in Uganda, Rwanda, South Africa. He played basketball professionally in Austria and collegiately at Northern Kentucky University and University of Dayton.
Extensive Experience in Customer Service & Strategy Development
1. ANTOINE V.SMITH, SR., MBA
“EXTENSIVE EXPERIENCE IN CUSTOMER SERVICE &
STRATEGY DEVELOPMENT”
2. ACCOUNT MANAGER/ACCOUNT EXECUTIVE
BRAND MANAGER
LEADERSHIP DEVELOPMENT PROGRAM
SUPPLY CHAIN MANAGEMENT
LOCATION : CENTRAL OHIO AREA
RELOCATION: OPEN
CAREER OBJECTIVE
3. ACCOMPLISHED, SUCCESSFUL LEADER WITH ENTREPRENURIAL DRIVE
SKILLS INCLUDE:
BUDGETING & PROCESS
PLANNING IMPROVEMENT
CUSTOMER STAFF SELECTION
RELATIONS & DEVELOPMENT
STRATEGY
LEADERSHIP
DEVELOPMENT
PROBLEM SOLVING TEAM BUILDING
SUMMARY
5. SUBSTITUTE TEACHER : Duties consist of engaging the students to
enhance the learning environment. Develop lesson plans and follow lesson
plans left by tenure teacher. Communicate with administration, faculty,
and students to develop relationships that drive learning.
ASSISTANT COACH : Responsible for setting up practice drills and develop
strategy for games. Additional duties included using communication skills
to articulate the expectation of the program to alumni and prospective
students.
GRADUATE ASSISTANT COACH : Responsibilities include recruiting,
conditioning programs, editing tapes, evaluating opponents, preparing
game strategies for practice and competitive events, conducting individual
work during practice, monitoring academic progress of team members, and
acquiring knowledge of NCAA, GLVC and University policies and assisting
with the head coach’s philosophy of retaining and graduating student-
athletes.
CAREER PROFILE
6. MORTGAGE LOAN OFFICER : Built a high level of trust with
internet clients and presented mortgage loans for
refinancing and/or new home purchases. Reviewed bank,
state, and federal guidelines to ensure home loans were in
compliance with the various lending institutions. Collected
financial documentation to ensure homeowners could afford
the new loans being proposed. Used communication skills to
articulate options for refinancing or purchase loans.
SALES CONSULTANT : Responsible to communicate with
customers to obtain needs for possible sale of products and
generated leads for product sales through relationships and
cold calls. Negotiated competitive price on 15 to 20 sales
per month.
CAREER PROFILE
7. GRADE POINT AVERAGES
WESTERVILLE SOUTH HS BS ECONOMICS MBA
3.47
3
2.74
HS DIPLOMA & DEGREES
EDUCATION
8. Coaching Clinics/Basketball Camps: Uganda
& Rwanda Athletes in Action : August 2010
Coaching Clinics/Basketball Camps,
Johannesburg, South Africa Athletes in
Action : August 2009
Northern Kentucky University, Blue Chip,
University of Kentucky, University of
Louisville, Lipscomb University, and Xavier
University Basketball Camps : 2006-2010
VOLUNTEER ACTIVITIES
9. Professional: Short stint in Aflenz, Austria for Aflenz
Basket Bears: 1995
USA Today: 1994-Honorable Mention All-
American
NABC: 1994-Division II 2nd Team All Region
Great Lakes Valley Conference: 1993-Honorable
Mention, 1994-1st Team All Conference
Northern Kentucky University MVP: 1993, 1994
Athletic scholarship to Northern Kentucky University
1992-1994 (Coach Kenny Shields)
Athletic scholarship to University of Dayton 1990-
1992 (Coach Jim O’Brien)
Prep Player: All Conference, All District, Special
Mention All-Ohio performer -1990
AWARDS
10. “Where do we go moving
forward? Contact me on my
cell at 513-237-0130 or by
email at:
antoinevsmith@gmail.com.
Thank you for your time.”