AnCon09 ARC

Airlines Reporting Corporation Presentation to Society of Government Travel Professionals Presenters: Beth Seavey Jennifer Watkins Date: February 5, 2009

Presentation Goals ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

ARC – Who we are ,[object Object],[object Object],[object Object]

What ARC provides to the travel industry ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

ARC processes 55% of all tickets issued in the U.S. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

ARC By the numbers (2008) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

ARC - COMPASS  Data Warehouse ,[object Object],[object Object],[object Object],[object Object]

What data is in ARC Compass  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What Data is NOT in ARC Compass  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Who works with ARC? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

ARC Compass  Data Solutions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

ARC and IATA ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

ARC in the travel industry ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Credit Card Refund Process ,[object Object],[object Object],[object Object],21 20 19 18 Cash sales settled 17 16 Refund will most likely appear on customer statement 15 14 13 Refund could appear on customer statement 12 Refund output to credit card company 11 10 Refund input by agent Agent report submitted 9 Refund input by agent 8 Refund input by agent Report Period Ending Date 7 Refund input by agent 6 Refund input by agent 5 Refund input by agent 4 Refund input by agent 3 2 1 Saturday Friday Thursday Wednesday Tuesday Monday Sunday

Ticket returned to TMC Reservation cancelled in GDS ARC Reporting & Settlement Association/ Clearing House Acquiring Bank Credit Card Issuer ARC COMPASS ™ IAR Web-Based Sales Reporting How Does It Work?

Airline AcquiringBank Association/ Clearing House Card Issuing Bank Customer Billing Credit Card Refund Process

ARC – A Values-Driven Company

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AnCon09 ARC

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AnCon09 ARC