AnCon09 Kroeger

Wednesday, 4 Feb 2009 | SGTP Conference

Government Travel Trends and
Providing Solutions for the Future
Chris Kroeger, President, GetThere
and Senior Vice President, Sabre Travel Network
2/42009 © 2009 GetThere L.P. All rights reserved CONFIDENTIAL – do not distribute 1

Agenda

• Overview of GetThere/Sabre
• Government Travel Trends
• GetThere/Sabre Solutions
• Q&A

1/30/2009 © 2009 GetThere L.P. All rights reserved CONFIDENTIAL – do not distribute 2

A Synthesis of Travel Expertise

Customer-friendly usability Leading worldwide GDS

100% focused on corporate and government online travel


Sabre: The World’s Leading GDS

112
40% global 58% booking share Present in
booking share in North America 112 countries


Sabre: The World’s Leading GDS

40 58
112
40% global 58% booking share Present in
booking share in North America 112 countries


Sabre: Content Leader

430 airlines
• Over

• Over 86,000 hotel properties

• 37 rental car agencies
• 48 rail lines
• Numerous cruise lines, tour companies, and ground
transportation providers


GetThere: The Leading Online Travel Procurement Solution

• Serving:
– Numerous US Government agencies
– The Canadian Federal Government
– 3,000 corporations globally

• Majority of the Business Travel News 100 and Fortune 200

• Operates on all major GDSs


GetThere: Newest Platform, Most Global Deployment

60 countries
• Deployed in more than

10 million trips in 2008
• Processed more than

99.92% uptime in 2008
•

73%
• Average customer adoption of


A Few of Our Clients


Travel Procurement Practices

• Corporate Travel Procurement Practices extend into the
government space

Travel
Corporations Government
Procurement
Practices


“President Obama promises to
dunk the Federal world in the
deep end of the cyber pool.”

January 12, 2009, Federal Times


The Obama Administration has created:

• The Nation's first CTO

• The TIGR Team
– Technology, Innovation and Government Reform
– dedicated to fostering innovation within government

quot;I think you're going to see a lot more experimentation
across the federal government and a lot more
implementation of these kinds of tools that are really
commonplace on the Web right now.”
Andrew McLaughlin
Head of Global Public Policy and Government Affairs
for Google & TIGR Team Member


Pioneering Partnerships

• We are partnered with pioneers in the government space

• GetThere integrated in both EDS’s and CWT/Sato’s eGov travel
solutions
– Thus powering 75+ government agencies
– Long-standing partnership with CWT/Sato
– FedTraveler.com launched with GetThere end of August last year

• We work closely with EDS and CWT/Sato, and their clients
– Short-term and long-term product needs assessment and planning
– Bringing the best of the corporate world into the government space


Trends in Government Travel

• Heightened Security Requirements

• Total Travel Procurement

• Content Fragmentation & Unbundling

• Flexible Technology

• User-focused Design


Heightened Security Requirements

• Traveler tracking – anytime / anywhere

• iJet / Sabre TSDS integration

• Enhanced Single sign-on (SAML)

• Data encryption

• Government compliant standards


Total Travel Procurement

• Expanded travel policy and compliance

• Demand management

• Total ticket cost management

• Enhanced pre-trip approval and expense integration

• Controlling unmanaged spend

• SLAs, KPI service model

• Business intelligence

• Green: GetThere Green, carbon reporting


Content Fragmentation & Unbundling

• Focus on efficient access

• Aggregator solutions

• Direct connections

• Supplier-led attribute shopping / ancillary fees

• GetThere dynamic messaging


Flexible Technology

• Automation

• Standards-based web services

• SaaS

• Reliable and scalable systems

• Mobility: GetThere2Go and Sabre VirtuallyThere


User-focused Design

• Award-winning Travelocity look & feel

• Usability testing methodology

• Social networking: GetThere Community, Cubeless

• Hotel Traveler Reviews

• Persona Portal strategy


Persona-Based Portals

• Delivers the right experience to the right role

• Extends Business Intelligence to:
– Traveler
– Travel Arranger
– Travel/Procurement Manager
– Government Reseller/Administrator

• Expands delivery of relevant content, localized experience and
meeting/collaboration options


Travel / Procurement Manager Portal


Government Reseller/Administrator Portal


Easy-to-Use Interface: Government-User Air Shopping


Easy-to-Use Interface: Government-User Hotel Shopping


Easy-to-Use Interface: Government-User Car Shopping


GetThere and Sabre

+
• Travel experts

• Proven track record

• Reliable, now and in the future


Questions and Answers


AnCon09 Kroeger

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