Presentation by Friso van den Berg as given on November 30th in Amsterdam for Social Connections IV, the IBM Connections user group event

1. The Salvation Army NL IT Dept.:
How IBM Connections increases productivity and more
(Every) change needs a start
Hornbach commercial 2011

2. Who am i?
• Friso E.C. van den Berg
• Head of IT, The Salvation Army,
The Netherlands and Czech
Republic
• 41 jaar, married, 5 kids
http://www.facebook.com/frisovandenberg
@frisovandenberg
http://nl.linkedin.com/in/frisovandenberg
friso.van.den.berg@legerdesheils.nl
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and more

3. The Salvation Army
Mission
• The Salvation Army is an dynamic organisation.
• Its work incorporates a diverse range of institutions, projects and
activities.
• All the work has one thing in common: it is inspired by belief in God.
• We want to offer people what they really need: care, help, support
and an encouraging word.
www.legerdesheils.nl
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and more

4. The Salvation Army in a
nutshell
• Church, 4 foundations and a private company (BV)
• 5596 employees, 5713 church members, 51608 people ask for our
help
• Approx. 300 locations in NL. TSA in 126 countries
• 25,5 miljoen kilo clothing collected
• Budget approx. € 288 million
• Approx. 2700 automated workplaces/workstations
Source: Jaarverslag Leger des Heils 2011
http://www.legerdesheils.nl/sites/default/files/LdH_Jvs2011.pdf
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and more

5. Case The Salvation Army NL (1)
•Approx. 5000 professionals working day and night for our clients
•Collaboration
•Find each other  knowledge and experience
•Principles:
– Scalable
– Manageable
– Integration with other products (tablet)
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and more

6. Case The Salvation Army NL (2)
• Winner of the 2010 IBM
Company Challenge
• Ready for unroll in the
organisation but…….
• It’s all about politics  no
commitment from everyone
• IT driven (yes my mistake…)
• Culture……
• And?
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and more

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8. The Salvation Army IT department
• Because of the availability IBM Connections international we made a
start using it
• Step by step
• Ambassadors (!)  someone has to do it. Doesn’t matter who!
• Starting with profiles
• Show and tell (within our own department but also to others)
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and more

9. The benefits for us (1)
• Collaboration worldwide
• Example: USA, AUS, UK etc etc
• Share knowledge without any boundaries
• Example: Policy on use of tablets (traveler)
• Organising events (zone/world)
• Keep in touch
• Share documents and files
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and more

10. The benefits for us (2)
• Teammeeting paperless (almost)
• Decrease of e-mail (approx. 25%)
• Project communities
• NL
• Europe
• World
• Everywhere, every place,
every device
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and more

11. The benefits for us (3)
• Embedded project management
• Projexec
• Embedded e-mail (not yet implemented)
• No more switching between browser and fat cliënt
• Cut on costs
• Not only IT but also
International Development
and Services
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and more

12. Making physical connections
virtual: TSA UK
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and more

13. The Salvation Army UK
•Private social network for cliënts of
the Salvation Army
• Participate or exclusion
•“I would be dead without the internet,” a young man in Leeds told me on a rainy
afternoon last October. He had rebuilt his life from a drug addiction by visiting a
centre where he learnt how to use a computer and how to make and sell music online.
He is one of thousands of people across the UK who have found the internet an
invaluable tool in helping manage extremely difficult personal circumstances
Martha Lane-Fox, Race Online 2012
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and more

14. Why a private social
network?
• Privacy
• Security
• Built for purpose
• Safe content
• Defined community
Fellowship for life (www.fellowship4life.org.uk)
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15. Go and do something
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and more

16. 10 BUS02: Customer Story: b
Special thanks to Martyn Croft , CIO, TSA UK