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Facebook Analytics:
  How to Measure 600 Million
   People For Fun and Profit
Christopher S. Penn, VP Strategy and Innovation
          www.BlueSkyFactory.com
Why Blue Sky Factory?
Nearly every email service provider and email marketing platform provides similar tools. If tools were all
that mattered, then the provider with the most tools on the shelf would be the best. Blue Sky Factory
differs from its competitors in that we strive to help you become a better marketer. More tools won’t help
you build your house or fix your sink faster, but knowledge, experience, and tools together can help you
achieve your marketing goals. Become a better marketer with our help.
blueskyfactory.com/socialfresh
Prerequisites
Income

                   Margin

                                Expense
            The Ultimate Goal

Net Profit

                                Audience

                   Volume

                                 Action
TweetAway


     If metrics were a road trip,
 diagnostics tell you how it’s going,
objectives tell you if you’re there yet.
The Fatal Facebook
     Mistake
Keep Separate Houses
Audience

Prospects

  Leads

Customers

Evangelists


              funnel
web analytics
web analytics
form referral intake
link shortener
influence scoring
Advanced: Fan Page App
Audience

Prospects

  Leads

Customers

Evangelists
Audience Alignment
Audience Alignment
Audience

Prospects

  Leads

Customers

Evangelists
Off-Facebook Analytics
useful but generic
know what works on Facebook
cross pollination
Audience

Prospects

 Leads

Customers

Evangelists
Advertising Analytics
TweetAway


If you do not use referral tracking in PPC
       you are wasting your money.
use referral strings for CRMs
use GA variables for analytics
http://www.shoemoney.com/facebook-
    advertising-soup-to-nuts-guide/
Organic Lead
  Analytics
Earnings Per Lead
New Revenue from Sales Earned
Number of New Leads Generated
$1 million
             = $10 lead value
 100,000
What’s Not Working?
    (advanced)
Apps give you full control
Event tracking
A/B Test Your Fan Page
Audience

 Prospects

  Leads

Customers

Evangelists
What About The
  MONEY?
Baseline ROI
Earned - Spent
               = ROI
    Spent
Time is money, friend!
Annual Income =Hourly
    2,080
Annual Income =Hourly
    2,080

Hours x Rate
   = Time
  Spend in
   Money
$50,000      = $24.04
   2,080



5 x $24.04 =
  $120.20
Basic ROI Worksheet

         Method            Facebook Ads   Facebook Organic


      Money Earned


      Money Spent


       Hourly Rate


       Time Spent


     Time as Money


       Total Spent


  Earned - Spent / Spent
Basic ROI Worksheet

         Method            Facebook Ads   Facebook Organic


      Money Earned          $1,000.00        $1,000.00


      Money Spent            $500.00           $0.00


       Hourly Rate            $24.04          $24.04


       Time Spent               5               80


     Time as Money           $120.20         $1,923.20


       Total Spent           $620.20         $1,923.20


  Earned - Spent / Spent     61.24%           -48.00%
Net Earnings Per Lead
            Method                 Facebook Ads   Facebook Organic

         Money Earned               $1,000.00        $1,000.00

         Money Spent                 $500.00           $0.00

          Hourly Rate                 $24.04          $24.04

          Time Spent                    5               80

        Time as Money                $120.20         $1,923.20

          Total Spent                $620.20         $1,923.20

    Earned - Spent / Spent           61.24%           -48.00%

             Leads                     100              100

Net EPL (Earned - Spent / Leads)      $3.80            -$9.23
TweetAway



Net Earnings Per Lead is the bottom line.
Don’t underestimate the power of a
simple coupon, discount code, or password
  as the ultimate metric of performance
Audience

 Prospects

   Leads

 Customers

Evangelists
identify evangelists
identify evangelists
determine influence
determine influence
treat your evangelists well
Audience

Prospects

  Leads

Customers

Evangelists


              review
blueskyfactory.com/socialfresh
This presentation will be available both
 from Social Fresh and on the Blue Sky
    Factory blog on Wednesday at:

       blog.blueskyfactory.com

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Facebook Masters Training – Facebook Analytics w/ Chris Penn of Blue Sky Factory

Notes de l'éditeur

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  5. What goes into margins? The income you make and the expenses you take. What goes into volume? How big is your audience and how many of them buy?\n
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  9. Think about your average funnel\n\n
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  16. Think about your average funnel\n\n
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  22. Think about your average funnel\n\n
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  29. Think about your average funnel\n\n
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  46. Think about your average funnel\n\n
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  50. Where ROI can get messy, especially for marketing, is in calculating the spent part. Calculating the earned part is easy - that’s just raw money in the door. Calculating your spend has to take into account a whole bunch of things, most importantly:\n
  51. \n
  52. The big question mark in a lot of marketing spend is time, especially in social media, where you’re spending much more time than money. here’s how you calculate that.\n
  53. This is how you get to your hourly rate.\n
  54. This is how you get to your hourly rate.\n
  55. Here’s some examples.\n
  56. Here’s worksheet 2. I’ll have these separate on the BSF web site so you can download just these.\n
  57. Here’s worksheet 2. I’ll have these separate on the BSF web site so you can download just these.\n
  58. Here’s worksheet 2. I’ll have these separate on the BSF web site so you can download just these.\n
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  61. Think about your average funnel\n\n
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  67. Think about your average funnel\n\n
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