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Building Engagement &
                                    Measuring Results

                                                                         Neal Linkon
                                              Assistant Director, Internet Marketing
                                                              Northwestern Mutual



The Northwestern Mutual Life Insurance Company – Milwaukee, WI
Goals and Results

• Goal: 2x Facebook fans
  – Results: 3x Facebook fans
• Goal: Grow referrals back to website
  – Results: 2x growth in referrals
Results

• Highly variable based on content and
  promotion
• Engagement rates as high as 50%
• Share rates as high as 22%
• Click-through rates as high as 11%
Higher Level Results

• Too many social media metrics
• Which ones matter?
• How do we know how we’re doing overall?
Composite Social Media Score

  30000




  25000




  20000




  15000




  10000




   5000
          Jan   Feb   Mar   Apr   May   Jun   Jul   Aug   Sep   Oct   Nov
Neal Linkon
neallinkon@northwesternmutual.com

QUESTIONS?
BlogWell Dallas Social Media Case Study: Northwestern Mutual, presented by Neal Linkon

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BlogWell Dallas Social Media Case Study: Northwestern Mutual, presented by Neal Linkon