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How our Students Take Exams at a Distance
University of West Alabama, Frontier Nursing University and
University of North Alabama


    Sept. 26, 2012
   Moderated by Matt Villano
   Senior contributing editor
   Campus Technology
                                            Sponsored by:
About this Webcast
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Our Agenda
• Introduction, Matt Villano, Contributing Editor – CT
• How Our Students Take Exams From a Distance
• Campus Perspectives – Case Studies:
   - University of West Alabama, M. Pratt, Dir. Office of IT
   - Frontier Nursing University, P. Stackhouse, Dir. of IT
   - University of North Alabama, J. McGee, Coord. of Academic
      Technology
• Software Secure
• Roundtable Discussion
• Ask the Experts | Q & A with panel
• Final Remarks/Close
Today’s presenters
Mike Pratt, Director of Information Technology, University of
West Alabama

Paul Stackhouse, Director of IT, Frontier Nursing University

John McGee, Coordinator of Education Technology,
University of North Alabama

Brendan Bellefeuille, Business Development, Software
Secure

Matt Villano, senior contributing editor, Campus Technology
Who we are
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                                                           Spotlight




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Today’s sponsor
Software Secure
www.softwaresecure.com

Software Secure is a provider of secure and cost-effective
computer-based testing solutions for traditional and
distance learning environments in higher education, K-12
and certification organizations.

With a suite of products that provide robust authentication
and security, institutions can now achieve secure,
convenient and scalable exam integrity wherever or
whenever exams are administered.
Challenges for Online Programs

“What is your biggest challenge in online learning?”




                         Source: 6.21 Campus Technology Webinar Respondents
Cheating today

• Despite what you might want to think about student
  integrity, cheating is alive and well in higher education
  today.
• Recent study by Jeffrey A. Roberts and David M.
  Wasieleski at Duquesne University found that the
  more online tools that college students were allowed
  to use to complete an assignment, the more likely they
  were to copy the work of others.
• August report that cheating even happens at Harvard.
   – Take-home exam
   – 279 students
Students Cheating in Online Classes




Source: http://ansonalex.com/infographics/students-cheating-in-online-classes-statistics-infographic/
Cheating today

• How does it happen?
   – The vast library of digital information, instantly and readily available
     for use by all students does mean that students require a clearer
     practical understanding of what is cheating.
   – Also, there is a culture of cheating: Howard Gardner, a professor at
     the Harvard Graduate School of Education, said that over the 20
     years he has studied professional and academic integrity, “the
     ethical muscles have atrophied,” in part because of a culture that
     exalts success, however it is attained.
• Viable solutions?
   – Honor code to educate students about what is/is not cheating.
   – Proctoring, to ensure that students apply these lessons in real life.
Integrity Protection Today

“How are you proctoring your online examinations?”



                         36%
    41%                                              Human
                                                     Technology
                                                     Assessment Design
                                                     None




            9%     14%
                          Source: 6.21.2012 Campus Technology Webinar Respondents
Mike Pratt
Director of IT, University of West Alabama




Moderated by Matt Villano
Senior contributing editor
Campus Technology
                                             Sponsored by:
UWA: Solution Overview

• Based in Livingston, Ala.
• Institution founded in 1835. First online programs
  offered in 2002.
• More than 3,000 students per year online.
• Offer roughly 30 degrees (graduate and
  undergraduate).
• Online programs are offered strictly online; no campus
  component whatsoever.
   – Professors, students all over the country.
• Institution utilizes Blackboard LMS.
UWA: Solution Overview
• First went live with online exams, we had an honor
  system.
   – No way of determining if students were cheating.
   – Turns out some of them probably were.
• In 2008, we implemented a Remote Proctoring
  Solution from Software Secure.
• Since then, some students still try to cheat.
• Inform and educate students regarding academic
  integrity.
• Have policies and procedures in place to handle
  academic integrity issues.
UWA: Lessons Learned

• Biggest myth of all time: Students aren’t going to cheat.
    – They will. Even with remote proctoring in place.
    – Busy schedules drive students to cheat.
• Initial student concerns regarding privacy were overcome.
    – The convenience of remote proctoring outweighed the concern of being
      monitored (in their homes)
    – We’re only monitoring the exam-taking environment, and for a finite
      period.
    – Gradually, students got more comfortable with the technology.
• Having a system does help.
   – Simply having remote proctoring is a deterrent for cheaters.
Paul Stackhouse
IT director, Frontier Nursing University




Moderated by Matt Villano
Senior contributing editor
Campus Technology
                                           Sponsored by:
FNU: Solution Overview



• Based in Hyden, KY
• Institution founded in 1939.
• The birthplace of nurse midwifery and family nursing
  in America; one of only a very few schools in the
  country to offer degrees in both.
• More than 1,400 students.
   – Just rolled out Software Secure in July.
   – 240 students using proctoring technology right now.
   – Adding 160 more students by the end of September.
FNA: Solution Overview

• Never had remote proctoring; simply administered
  tests electronically through secure browsers.
• In 2011, started talking about new solution.
  – One of the driving reasons was that in some cases, student
    scores on nursing board exams were incongruent with their
    scores in course exams.
  – Reports of cheating.
• Considered human proctors, but our student base is so
  spread out, it would have been cost-prohibitive and
  logistically difficult.
• In the end, we chose Software Secure in 2011.
FNA: Lessons Learned

• If students are uncomfortable about the camera, be
  honest.
  – Camera is only on when proctoring is going on; if students
    don’t like it, they can unplug camera when not in use.
• Don’t bother reviewing tapes.
  – Software Secure offers this service. Take it. Parsing in-house
    would be nearly impossible given the workloads of available
    staff and faculty members.
• Having a system makes a huge difference.
  – We’ve had no legitimate cheating incidents since
    implementing the technology; triggers have been for what are
    called “environmental policy failures.”
John McGee
Coordinator of Academic Technology,
University of North Alabama




Moderated by Matt Villano
Senior contributing editor
Campus Technology
                                      Sponsored by:
UNA: Solution Overview

• Based in Florence, Ala.
• Institution founded in 1830
• First online programs in late 1990s
• Offer about 39 majors (grad + undergrad)
• More than 3,000 students per year online
• Recently scaled back hybrid classes; they are now at
  instructor’s discretion only.
• Institution utilizes Angel Learning as LMS.
UNA: Solution Overview
• Early generation proctoring was not mandated, and had two
  flavors:
   – Office of Distance Learning (ODL) verified off-campus proctors for faculty
     who chose to have proctored exams.
   – On-campus, ODL provided proctors.
• In 2011, we discontinued paper-based tests for online learning;
  required all assessments be delivered electronically. Were
  experiencing two problems:
   – We had a tough time confirming that “verified” proctors were legitimate.
   – Keeping assessment instruments secure was problematic
• In Summer 2012, we implemented Software Secure’s RP Now
  product.
• Now 11 of our faculty members require proctoring.
   – Cost to students is actually lower than it is to having verified proctor.
UNA: Lessons Learned

• Students are academically honest.
   – We’ve only had two suspicious incidents since implementing
     Software Secure.
• Students are flexible.
   – Students embraced new system quickly.
      • Saved money on gas.
      • Didn’t have to go somewhere to be proctored.
• Faculty are quick learners.
   – Haven’t had a transitional bump (other than the first week of
     panic).
Student Feedback
Students who demand flexibility are grateful for the
Remote Proctor option:
 Time Savings:                                     Ease of Use:
 “This has saved me an hour’s drive to a testing   “The proctor software seems to work well and
 center.”                                          is very convenient for taking tests online.”
 “This opportunity allowed me to stay home         “Can log in to my test in under 5 minutes -
 with my sick mother rather than hiring a nurse    anyone with basic knowledge of computer
 to care for her while I drove to campus to take   systems can easily access the program with
 the exam.”                                        instructions and practice.”



 Privacy:                                          Cost:
 “ Remote Proctor is not intrusive”                “I’ve saved on babysitting fees and parking by
 “Convenience of remote proctoring outweighs       being able to take the test from my house.”
 my concern about being monitored.”                 “I have had to pay up to $50 to take tests at a
                                                   test center, and leave work early. With this
                                                   system, I’ve simplified my test taking, and
                                                   saved money.”
Brendan Bellefeuille
Business Development, Software Secure, Inc.




Moderated by Matt Villano
Senior contributing editor
Campus Technology
                                        Sponsored by:
The Pathway to Online Integrity

• Step 1: Explicitly state
  expectations
• Step 2: Reinforce ethical
  climate with prevention.
• Step 3: Be consistent and
  follow through with
  consequences.
• Step 4: Utilize assessment
  design.
• Step 5: Create a learning
  environment that minimizes
  cheating opportunities.

McNabb and Olmstead (2009) Journal of Online Learning and Teaching Vol. 5, No. 2
Hulsart and McCarthy (2011) The Journal of Continuing Higher Education, 59:92–96
.
Remote Testing Solutions


        Digital solutions that assure true exam
       integrity for all distance learning exams.



     Gold-standard proprietary            On-demand solution for distance
  hardware and software solution           learning exams - proctored by
 that delivers total security for self-       computer and webcam,
service examinations and prevents          authenticating the ID of online
              cheating.                              students.
Balancing Priorities
                                                         Cost
                                                                Low
                                            Remote
              Login/ID,       Remote
                                          Proctor PRO
              Password,    Proctor NOW,
                                           Anytime,
               anytime,      Anytime,
                                           anywhere
              anywhere       anywhere
Convenience




               Login/ID       Remote        Remote
              password,    Proctor NOW    Proctor PRO,
              scheduled     Scheduled      scheduled
               location      location       location
                                                                High


                              Security
Next Steps

 Questions
   -Mike Pratt, Director, Office of Information Technology, University of West Alabama
   -Email: mpratt@uwa.edu

   -Paul Stackhouse, Director of IT, Frontier Nursing University
   -Email: pstackhouse@frontier.edu

   -John McGee, Coordinator of Education Technology, University of North Alabama
   -Email: jmcgee@una.edu


 Want to Talk? Schedule a Consultation
   http://www.softwaresecure.com/solutions/secure-testing.html?ct



 Customer Success Stories & Our Perspective
   - Case Studies: http://www.softwaresecure.com/customers/case-studies.aspx
   - Blog: http://www.softwaresecure.com/news/blog.aspx
Q & A Session and Conclusion




                 Sponsored by:
About this Webcast
This event will be available for on-demand viewing
within 24 hours. You will be notified by email when
the archive is ready.

For additional information about this or other
Campus Technology Webcasts, please contact:

Jenna Flores, webcast producer
jflores@1105media.com
Thank you for attending!




          Sponsored by:

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How our Students Take Exams at a Distance: University of West Alabama, Frontier Nursing University and University of North Alabama

  • 1. How our Students Take Exams at a Distance University of West Alabama, Frontier Nursing University and University of North Alabama Sept. 26, 2012 Moderated by Matt Villano Senior contributing editor Campus Technology Sponsored by:
  • 2. About this Webcast • Maximize your viewing browser for optimum viewing experience • Today’s event will be recorded. We will send an e-mail when the archive is available. • Enter questions in the chat box on your console. • You can maximize and move around all the console applications • To download the slides, click “Download slides” in the resource box • Disable pop-up blocking software. • Adjust volume in Windows Media Player, Real Player or in the master volume control in your control panel. • If you have trouble with the slides or audio stream, click “Control/F5” to refresh your screen. • Still need help? Click the “Help” widget on your console.
  • 3. Our Agenda • Introduction, Matt Villano, Contributing Editor – CT • How Our Students Take Exams From a Distance • Campus Perspectives – Case Studies: - University of West Alabama, M. Pratt, Dir. Office of IT - Frontier Nursing University, P. Stackhouse, Dir. of IT - University of North Alabama, J. McGee, Coord. of Academic Technology • Software Secure • Roundtable Discussion • Ask the Experts | Q & A with panel • Final Remarks/Close
  • 4. Today’s presenters Mike Pratt, Director of Information Technology, University of West Alabama Paul Stackhouse, Director of IT, Frontier Nursing University John McGee, Coordinator of Education Technology, University of North Alabama Brendan Bellefeuille, Business Development, Software Secure Matt Villano, senior contributing editor, Campus Technology
  • 5. Who we are • Subscribe to Our Digital Magazine – www.campustechnology.com/digitalsubscription • Visit Our Web site – www.campustechnology.com • Read Our E-newsletters • Attend Our Conferences • CT News Update – CT Summer 2013, Boston, MA • CT Insider • 21st Century Campus – CT Forum, April 2013, San Diego, CA • CT IT Trends • Campus Mobile Computing • Campus Cloud Computing • Campus Networks & Security • C-Level View • CT E-Learning Report • Community College Tech Spotlight Join us on Facebook and Twitter!
  • 6. Today’s sponsor Software Secure www.softwaresecure.com Software Secure is a provider of secure and cost-effective computer-based testing solutions for traditional and distance learning environments in higher education, K-12 and certification organizations. With a suite of products that provide robust authentication and security, institutions can now achieve secure, convenient and scalable exam integrity wherever or whenever exams are administered.
  • 7. Challenges for Online Programs “What is your biggest challenge in online learning?” Source: 6.21 Campus Technology Webinar Respondents
  • 8. Cheating today • Despite what you might want to think about student integrity, cheating is alive and well in higher education today. • Recent study by Jeffrey A. Roberts and David M. Wasieleski at Duquesne University found that the more online tools that college students were allowed to use to complete an assignment, the more likely they were to copy the work of others. • August report that cheating even happens at Harvard. – Take-home exam – 279 students
  • 9. Students Cheating in Online Classes Source: http://ansonalex.com/infographics/students-cheating-in-online-classes-statistics-infographic/
  • 10. Cheating today • How does it happen? – The vast library of digital information, instantly and readily available for use by all students does mean that students require a clearer practical understanding of what is cheating. – Also, there is a culture of cheating: Howard Gardner, a professor at the Harvard Graduate School of Education, said that over the 20 years he has studied professional and academic integrity, “the ethical muscles have atrophied,” in part because of a culture that exalts success, however it is attained. • Viable solutions? – Honor code to educate students about what is/is not cheating. – Proctoring, to ensure that students apply these lessons in real life.
  • 11. Integrity Protection Today “How are you proctoring your online examinations?” 36% 41% Human Technology Assessment Design None 9% 14% Source: 6.21.2012 Campus Technology Webinar Respondents
  • 12. Mike Pratt Director of IT, University of West Alabama Moderated by Matt Villano Senior contributing editor Campus Technology Sponsored by:
  • 13. UWA: Solution Overview • Based in Livingston, Ala. • Institution founded in 1835. First online programs offered in 2002. • More than 3,000 students per year online. • Offer roughly 30 degrees (graduate and undergraduate). • Online programs are offered strictly online; no campus component whatsoever. – Professors, students all over the country. • Institution utilizes Blackboard LMS.
  • 14. UWA: Solution Overview • First went live with online exams, we had an honor system. – No way of determining if students were cheating. – Turns out some of them probably were. • In 2008, we implemented a Remote Proctoring Solution from Software Secure. • Since then, some students still try to cheat. • Inform and educate students regarding academic integrity. • Have policies and procedures in place to handle academic integrity issues.
  • 15. UWA: Lessons Learned • Biggest myth of all time: Students aren’t going to cheat. – They will. Even with remote proctoring in place. – Busy schedules drive students to cheat. • Initial student concerns regarding privacy were overcome. – The convenience of remote proctoring outweighed the concern of being monitored (in their homes) – We’re only monitoring the exam-taking environment, and for a finite period. – Gradually, students got more comfortable with the technology. • Having a system does help. – Simply having remote proctoring is a deterrent for cheaters.
  • 16. Paul Stackhouse IT director, Frontier Nursing University Moderated by Matt Villano Senior contributing editor Campus Technology Sponsored by:
  • 17. FNU: Solution Overview • Based in Hyden, KY • Institution founded in 1939. • The birthplace of nurse midwifery and family nursing in America; one of only a very few schools in the country to offer degrees in both. • More than 1,400 students. – Just rolled out Software Secure in July. – 240 students using proctoring technology right now. – Adding 160 more students by the end of September.
  • 18. FNA: Solution Overview • Never had remote proctoring; simply administered tests electronically through secure browsers. • In 2011, started talking about new solution. – One of the driving reasons was that in some cases, student scores on nursing board exams were incongruent with their scores in course exams. – Reports of cheating. • Considered human proctors, but our student base is so spread out, it would have been cost-prohibitive and logistically difficult. • In the end, we chose Software Secure in 2011.
  • 19. FNA: Lessons Learned • If students are uncomfortable about the camera, be honest. – Camera is only on when proctoring is going on; if students don’t like it, they can unplug camera when not in use. • Don’t bother reviewing tapes. – Software Secure offers this service. Take it. Parsing in-house would be nearly impossible given the workloads of available staff and faculty members. • Having a system makes a huge difference. – We’ve had no legitimate cheating incidents since implementing the technology; triggers have been for what are called “environmental policy failures.”
  • 20. John McGee Coordinator of Academic Technology, University of North Alabama Moderated by Matt Villano Senior contributing editor Campus Technology Sponsored by:
  • 21. UNA: Solution Overview • Based in Florence, Ala. • Institution founded in 1830 • First online programs in late 1990s • Offer about 39 majors (grad + undergrad) • More than 3,000 students per year online • Recently scaled back hybrid classes; they are now at instructor’s discretion only. • Institution utilizes Angel Learning as LMS.
  • 22. UNA: Solution Overview • Early generation proctoring was not mandated, and had two flavors: – Office of Distance Learning (ODL) verified off-campus proctors for faculty who chose to have proctored exams. – On-campus, ODL provided proctors. • In 2011, we discontinued paper-based tests for online learning; required all assessments be delivered electronically. Were experiencing two problems: – We had a tough time confirming that “verified” proctors were legitimate. – Keeping assessment instruments secure was problematic • In Summer 2012, we implemented Software Secure’s RP Now product. • Now 11 of our faculty members require proctoring. – Cost to students is actually lower than it is to having verified proctor.
  • 23. UNA: Lessons Learned • Students are academically honest. – We’ve only had two suspicious incidents since implementing Software Secure. • Students are flexible. – Students embraced new system quickly. • Saved money on gas. • Didn’t have to go somewhere to be proctored. • Faculty are quick learners. – Haven’t had a transitional bump (other than the first week of panic).
  • 24. Student Feedback Students who demand flexibility are grateful for the Remote Proctor option: Time Savings: Ease of Use: “This has saved me an hour’s drive to a testing “The proctor software seems to work well and center.” is very convenient for taking tests online.” “This opportunity allowed me to stay home “Can log in to my test in under 5 minutes - with my sick mother rather than hiring a nurse anyone with basic knowledge of computer to care for her while I drove to campus to take systems can easily access the program with the exam.” instructions and practice.” Privacy: Cost: “ Remote Proctor is not intrusive” “I’ve saved on babysitting fees and parking by “Convenience of remote proctoring outweighs being able to take the test from my house.” my concern about being monitored.” “I have had to pay up to $50 to take tests at a test center, and leave work early. With this system, I’ve simplified my test taking, and saved money.”
  • 25. Brendan Bellefeuille Business Development, Software Secure, Inc. Moderated by Matt Villano Senior contributing editor Campus Technology Sponsored by:
  • 26. The Pathway to Online Integrity • Step 1: Explicitly state expectations • Step 2: Reinforce ethical climate with prevention. • Step 3: Be consistent and follow through with consequences. • Step 4: Utilize assessment design. • Step 5: Create a learning environment that minimizes cheating opportunities. McNabb and Olmstead (2009) Journal of Online Learning and Teaching Vol. 5, No. 2 Hulsart and McCarthy (2011) The Journal of Continuing Higher Education, 59:92–96 .
  • 27. Remote Testing Solutions Digital solutions that assure true exam integrity for all distance learning exams. Gold-standard proprietary On-demand solution for distance hardware and software solution learning exams - proctored by that delivers total security for self- computer and webcam, service examinations and prevents authenticating the ID of online cheating. students.
  • 28. Balancing Priorities Cost Low Remote Login/ID, Remote Proctor PRO Password, Proctor NOW, Anytime, anytime, Anytime, anywhere anywhere anywhere Convenience Login/ID Remote Remote password, Proctor NOW Proctor PRO, scheduled Scheduled scheduled location location location High Security
  • 29. Next Steps  Questions -Mike Pratt, Director, Office of Information Technology, University of West Alabama -Email: mpratt@uwa.edu -Paul Stackhouse, Director of IT, Frontier Nursing University -Email: pstackhouse@frontier.edu -John McGee, Coordinator of Education Technology, University of North Alabama -Email: jmcgee@una.edu  Want to Talk? Schedule a Consultation http://www.softwaresecure.com/solutions/secure-testing.html?ct  Customer Success Stories & Our Perspective - Case Studies: http://www.softwaresecure.com/customers/case-studies.aspx - Blog: http://www.softwaresecure.com/news/blog.aspx
  • 30. Q & A Session and Conclusion Sponsored by:
  • 31. About this Webcast This event will be available for on-demand viewing within 24 hours. You will be notified by email when the archive is ready. For additional information about this or other Campus Technology Webcasts, please contact: Jenna Flores, webcast producer jflores@1105media.com
  • 32. Thank you for attending! Sponsored by: