Softweb delivered an iPad Mobile Field Service System that allows staff members to connect with co-workers and customers at all times by taking advantage of the mobile platform.

1. CUT COSTS
ENABLES
FASTER
COMMUNICATION
ENHANCED
CUSTOMER
SATISFACTION
INCREASED
PRODUCTIVITY
Background
Cummins Allison is a global leader providing
currency counters, sorters and scanners,
check-deposit and casino-ticket processing
solutions; plus coin sorters, coin counters
and a complete line of full-function automat-
ed teller machines (ATMs). Proudly serving
customers in the financial, retail, gaming,
vending, law enforcement and government
markets, Cummins Allison backs its product
lines with world-class service, support and a
strong local presence.
IMPROVED
CUSTOMER
SATISFACTION
Case Study
Delivering timely and optimum service
leveraging power of mobility
Challenge
Our client, Cummins Allison - the global leader in providing solution to their clients,
needed an iPad application to enable them to collaborate with leading banks and casinos
for counting and sorting money. The major aim of the application was to provide insight
to field executives so that they can serve effectively on nearby Bank ATMs. For efficient
workflow and process, the proper collaboration with employees was very vital in this
project.
Invariably success or failure of any enterprise depends upon the efficient management of
field operations. Understanding and realizing the constant need to change as per the
volatile market isn't always apparent, and missing out on a critical opportunity might
mean stagnation instead of success. To not let the productivity among Cummins
employees suffer and to allow them to cope up with all extensive business requirements,
there was a strong need of a mobile app that would enable faster communication and
enhance customer satisfaction.
Solutions
It turned out clear that there was no "off-the-shelf" method that could satisfy the
requirements of your client- Cummins Allison. Therefore, Softweb delivered an iPad app,
which leads to an effective communication between field staffs. The application built by
Softweb plays a vital role with a blend of powerful features like automated field service
operations, issue management, simplifies job scheduling and dispatch process, reduces
billing errors and time loss, increases service revenue, increases customer satisfaction and
analytics for better insights. This enables employees to react faster and provide customers
even better, standardized services to meet their customer’s requirements.
This application enabled the field service executives and sales personnel to access their
vital customer and service information while they are out in the field. The application also
allows them to decrease time spent on traveling to the workplace to complete tasks or
can contact nearby customers to improve their sales performance.

2. Summary
In order to decrease the communication gap
and optimize customer service visits,
Cummins Allison wanted an iPad app that
would provide critical corporate information
needed by staff on the move and lessen
paper work. Softweb Solutions delivered an
iPad app that allows staff members to remain
connected with their co-workers and
customers at all times by taking advantage
of the mobile platform.
Contact Information
Softweb Solutions
2531 Technology Drive, Suite 312,
Elgin, Illinois 60124
US Toll Free Number: 1-866-345-7638
Email: info@softwebsolutions.com
www.softwebsolutions.com
Case Study
A complete customer satisfaction by meeting service-level agreements and resolving
issues early.
Increases productivity of field service employees with real-time mobile access to
information in existing backend systems.
Proper assignment and management of jobs for field employees based on job priority
and employee availability in real time.
O
O
O
For competitiveness, it has been integrated with already existing backend systems like
SAP, CRM etc. and databases like SQL, Oracle etc.
O
Benefits
Features
Real-time InsightO
Easy Task SchedulingO
Assign and UPDATE call Status on-the-goO
Access to ResourcesO
Integrated GPS and Location FinderO
Offline AccessO
Technologies Used
Technology: Objective C
Operating System: iOS
Architecture: Cocoa Touch
O
O
O