1. Formal and Informal Language in Emails

2. Formal emails Uses standardEnglishwordsegreply, business. Complete forms are frequent (“do not” instead of “Don’t”) No abbreviations are allowed. (asap) Passivevoiceisfrequetlyused. Eg: The goodsweredeliveredlastTuesday.

3. Informal emails Use colloquialLanguage: gonna, ‘cause. Contractions are frequent: don’t, hasn’t. Abbreviationsor short forms: asap, TV. Use active forms: TheydeliveredthegoodslastTuesday. Use emoticons and smileys 

4. Formal and Informal Language Formal words Informal words Torequest Requirements Further Toverify Tocontact Topostpone Toregret Toassist Toreceive Toaskfor Needs More Tocheck Toget in touchwith Toput off Tobesorry Tohelp Toget